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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
The best prices all over the world. Great products. The shipping was as it says. The item was as it says. I insist tmtop
Date of experience: August 26, 2017
Excellent quality quickly. I received the goods on time. The quality is excellent. Obchenie with the seller is good.
Date of experience: June 13, 2017
Very good, very fast shipping, good communication, good prices, good choice, they have everything, i crecommend it.
Date of experience: September 15, 2017
Great Communication! Fast shipping. Great selle
Great Communication! Fast shipping. Great selleGreat Communication! Fast shipping. Great selle
Date of experience: September 12, 2017
Everything I have bought on Tomtop has been of good quality, arrived on time and is exactly what I ordered.
Date of experience: June 10, 2017
My drone has arrived faulty. I am trying to get refund from TomTopm for three weeks now.
Never again.
Date of experience: July 12, 2017
Fast shipping, good costumer service, quality products! Everything was ok after more de 10 orders from this website.
Date of experience: August 24, 2017
Super webshop! Correct, fast and cheap.
I've never had a problem. Good quality things are sold!
Thanks for all!
Date of experience: August 16, 2017
My first ever buy over internet was hassle free and turned up promptly. Thanx. Have since bought three more items without a hitch.
Date of experience: August 23, 2017
I made 3 differents orders on Tomtop and have no problem. Products are ok, shipping as well. Recommended.
Date of experience: September 2, 2017
Awesome selection and prices, cashback was quickly credited. Highly recommended. Will definitely be using again
Date of experience: September 4, 2017
TomTop is a good shop and the Prices arge good.The ordered batteries Mod."Wild Scorpion" are always in use with me.
Manfred from Austria
Date of experience: September 24, 2017
Quick response and delivery
Good quality of products.
100% confiable.
I have been purchasing from Tomtop for about 5 years
Date of experience: September 24, 2017
Tomtop has one of the best calls I've ever used on lohas online. Everything fast and transparent, very efficient. Highly recommend!
Date of experience: September 13, 2017
Bgt a mini keyboard on offer. Cheaper than most other websites. Happy with the pdt. Good quality at nice px. Delivery was fast too.
Date of experience: September 11, 2017
Many products at competitive prices.
Europe warehouse and fast delivery.
I recommand to everyone this platform
Date of experience: September 24, 2017
Bought on December 4th, said dispatched 19, yes, after 15 days, never got tracking number, nothing, costumer service doesn't exist. Full o craps..
Date of experience: January 1, 2017
Sorry for unsatisfy purchasing we brought, Would you pls give me your order number and email? We will check it for you, thank you.(*^__^*)
Great for rugged phones, good help through helpdesk, and i could change my order whitout any problems
Date of experience: December 5, 2017
Very bad customer support they never answer emails.
If you have any problems it's almost imposible to contact them
Date of experience: February 14, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Outstanding products, excellent quality, fast delivery, exceptional advice. VVery useful site with warehouse in different EU countries
Date of experience: February 15, 2017
Over the top, quick delivery and good prices. I can really recommend Tomtop.
Affidabilissimi in tutto, spedizione anche dall' Europa dove acquisto spesso.
Date of experience: February 14, 2017
I have made two orders from this site, one moblie phone and a laser pointer, All went well. Thank you
Date of experience: January 29, 2018
Received an item 240v while I am in. 110 v area also wrong plug 10 days and 20 emails later still no resolution
Date of experience: January 28, 2018
Dear Salim J，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Hi, i will contact with you soon, pls check your email inbox later.