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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Excellent site.
All steps have been successfully done.
No problems arisen.
Hope buying anther time soon.
Date of experience: March 13, 2017
I had a dought about one article, but support explained everything very carefully and solved problem
Date of experience: April 3, 2017
Every thing is as advertised and fast delivery can find no fault with products have bought
Brian critcher
Date of experience: November 16, 2015
An excellent website, serious, fast, i recommend it. Lot of choice, good price.
You Can check anythings.
Date of experience: May 31, 2017
Nice service, low prices, and decend delivery times. But ok at all.
Purchased Fidget spinner color black
Date of experience: July 16, 2017
Great quality merchandise it arrived in timely fashion and now I will order again was very happy xxxxxxxxxxxxxx
Date of experience: August 27, 2018
Quick and product received in time. Well prepared packet with gift mentione. No problem at all. Prefere playpal paument to avoid any issue in case.
Date of experience: August 24, 2017
I, ve been buing from Tomtop for 2 yeras, and always get a quality produgt at a great price. Customer service are verry good.
Date of experience: May 19, 2018
Exelent site for buying the lastest products and electronics, the product arrive to my home fast and safe thank you tomtop!
Date of experience: September 26, 2017
(Me trying to find a way to give negative stars) Before you read, here's a summary, it's a pile of garbage and with the worst kind of service, please get as far as you can from it. Now for tge long one. Whatever you do, just leave. This website is the worst out there. I dont even know why no one has ever filed a lawsuit againts them. Like they delay stuff and well that's okay if you tell your customers a reason. But then when you agree on another date, please be on spot to that day. What's worse is the customer service, total pile of garbage. Like just throw it out the window. Live in the cave will you? Service is so slow, I've sent like 10 e-mails and they only replied to the first one. It took 6 days for the first one to be replied and it was so half assed i swear if i knew who it was i would have blendered his bloody fat slow hands and fed it to them. What's 'worst', is that when you cancel your order, they're very happy to be obliged to your cancellation. And then DEAD. That's the last from Tomtop. They said 1-3 days. It's been a week now and i try to be patient as i know it might take some time for the refund but AT LEAST reply to my messages? Worst service ever. I called my bank and they said it usually doesn't even take long, normally 2 days is the regular refund time but well who knows what hiccups that might occur. Anyways, please ban this website from your IP address and get as far away as you can from it. And dont reply to me, Tomtop, saying 'we're very sorry for the inconvenience and crap.' How about piss off? Wanna help? Reply to the messages and E-mails first, you pile of garbage. Long story short, get away from this website.
Date of experience: July 23, 2017
They offered me a money for positive feedback. I've received this email:
Hello! Im Justin. We have received a lot of feedback on our TOMTOP official website because of your support. We truly appreciate it and will definitely work hard to better serve you.
We are now offering a 2USD COUPON for you, but ask in return that you write a positive review on any one of the three websites. You will get 3USD COUPON if you write on two websites. You will get 5USD COUPON if you write on three websites The following are instructions to receive your gift:
Please click any of the following websites:
trustpilot.com
sitejabber.com
resellerratings.com
Write your review and activate it.
Send your review link back to our email adress: supporttomtop.com
We will immediately send you the COUPON, in return!
If you have any question about us please feel free to contact us withsupporttomtop.com
Yours Sincerely,
Tomtop.com
EDIT
Shamy z. [TomTop Rep] so do you think that you are trying to cheat me, I give you good review and you will not pay me, that's right?
Date of experience: September 11, 2017
Dear Michal J.
Thank you very much for your review,
Please note that we never pay for any positive reviews
All the reviews are all real experience from real customer.
Tomtop.com
My command AN16K22U2546-3ENWVV never get. It's a not professional site. No service, no one in contact. Run et never buy with tomtop.
Date of experience: January 9, 2017
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought. We sent you pr
Bought a chuwi HI12 and I'm satisfied of it.It works well and I got it from china within 20 days. It works on 2 systems android and windows 10
Date of experience: August 2, 2017
Never tried with TomTop, this was the first time and was realy easy and they send me the exactly things I ordered. Also you can pay with PayPal.
Date of experience: February 12, 2017
I'm totally satisfied of the experience I have with TOMTOP. All my order were fast delivered and the descriptions were very detailed
Date of experience: February 5, 2017
Price good but customer service is wordt even see.One month ego is buying is camera. Faulty product is still answer tomtop. I can not recomended.
Date of experience: September 24, 2017
Dear faruk a.
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly,
Please kindly ship it back, we will test it carefully and supply you a solution
To fix this problem as soon as we can.
Please be easy, you will have a workable drone in perfect conditions eventually.
Looking forward to see your prompt reply.
Tomtop.com
No warranty no Service no refound. I lost my money. Ich payed for retUrne DHL shipping. I send many E Mails. Very Bad Chinese Company.
Date of experience: February 11, 2017
Great prices
Fast delivery
My first buy from this site was fast and great
I buy an drone a quad copper its was the chipset online
Date of experience: August 26, 2017
Some stuff ( not all although) on TomTop is even cheaper that AliExpress and shipping always is quicker!
Date of experience: February 19, 2017
A month go I purchased a 3D printer from this company through eBay. First of all the reason I chose them is that they claimed to be a domestic company, based in NJ, as I needed the item quickly. Obviously now I know that are based in China. The item I received was defective. I had to take video and upload to youtube, take photos and send, it just dragged on and I kept explaining that I needed the printer working quickly (it was ordered to help out a charity who print prosthetics for children). Eventually they admit that parts were defective and offered me a $30 refund so I can go find someone to fix it! To take more of my time running around finding a repair place and waiting for the repair! I said no and that I wanted a replacement or full refund. Days later they offer $40... days later $70. Ate this point I just needed to get a working printer so I said refund $100 and I wouldn't never use the company again and also leave appropriate feedback on ebay, which I did. I got the refund and ordered another printer from a reputable company. THE NEXT DAY they contact me again saying that they had 'spoken to their manager and GOOD NEWS! He had approved sending a replacement", I cancelled the one I had ordered from the other company Based on this. Then they start telling me I needed to change my feedback as it was 'hurting their business' BEFORE they ship the new printer. I said no. They kept messaging me telling me I only had 10 days to change feedback, after that it was too late, this is NOT TRUE, don't fall for that. IF they send an official request for feedback update you have 10 days, otherwise you can change it whenever. I told them to send me tracking and when I saw it was on its way I would deal with the feedback. They said it would ship in two days. Three days later nothing so I messaged again. Next day I get tracking and it showed an item now shipping from CA however I could not see that it was being shipped to me so I waited. Yesterday was the delivery date and the item WAS out for delivery... in SAN JOSE, CA which is 6 hours away from me. So... stay away and find a reputable company that have reliable products and who will not lie to you and try to trick you into giving they '5 Star feedback'
Date of experience: November 25, 2017
Dear J Healy
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly, Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can.
Please be easy, you will have a workable goods in perfect condition eventually. Looking forward to see your prompt reply.
Tomtop.com
Correct, fast, have everithing you want it. I buy a xiaomi scotter m365, any problem, good post service, simple... it a best option
Date of experience: October 15, 2017
Bought rc parts from Tomtop with no problems
Had parts that I couldn't find on my usual site
Definitely would buy again
Date of experience: August 25, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
My dear customer, we always checking parcel to ensure everything are put in the parcel according to the parking list before shipment. I am really sad to hear about this, pls let me know your order number and email address, i will looking into this case and provide you an satisfactory solution.