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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Good selection of products, RC toys, electronics for TV and smartphones, delivery is good with fast response from support whenever you need.
Date of experience: September 12, 2017
DO NOT RECOMMEND! Store tomtop after paying for the order may ask for additional money. Also this dishonest shop rejects cashbacks for orders that have long been received, it's already 4 orders!
Orders: AA17H08S2827-JVPHCN, AA17H08S3251-ZMNXVI, AA17H08S2310-XD4CZW, AA17G30R5031-DZ3USQ
Date of experience: October 9, 2017
Tomtop stool my 160$. After 3 months my order still not recived.
Sevral time send a email. They send only a fake tracking number
Date of experience: December 10, 2016
I ordered an item all the way from Durban in South Africa, the item was delivered in about 25 working days.
Date of experience: September 9, 2017
Easy ordering
A lot of comprehensive comparing product
Arrive as expected
Got charge of import tax less than expected as well
Date of experience: April 3, 2017
I ordered iGS10 GPS, speed sensor and bike mount, great products very satisfied.
I recommend Tom Top.
Date of experience: September 11, 2017
No respect of shipment time
No replies at emails
I'm still waiting shipment
Just incredible they still exist in internet
Date of experience: August 7, 2017
The quality of the product is good, the delivery time was exactly as stated on the order. I would order again from TOMTOP.
Date of experience: October 15, 2017
Products have good prices. Good delivery. Traditional trusting. A Lot of prossibilities payment. I commend, I love shop Thereza!
Date of experience: May 28, 2017
Very good site, I recommend, I made a purchase of LEECO x829, arrived in the right time, well packed. Liked it
Date of experience: June 27, 2017
I am very satisfied with service received with TOMTOP. Very professional service and received my goods swiftly and in perfect condition.
Date of experience: September 19, 2017
They sent me a defective item drone. The controller would not pair with the drone. That started a frustrating and time consuming process that took weeks and I ended up with a $22 refund for a $40 item. I had to submit a dispute with paypal for a refund to get a response from them. They wore me down and I accepted a partial settlement. One of the reasons I settled was that I checked how much shipping to China from the US was. It would have cost me about what I paid for the item, possibly more. Keep this in mind if you buy something from them. There are too many good sellers out there to buy from toptom.
Before I submitted the dispute with paypal I tried working with their support. First they wanted a video of the problem. I sent it. They said they have no way of reading the video. It was an mp4 file. I suggest that since it was one of the most common video formats that they find a way.
They responded with suggestions which I tried. None worked. Then it got interesting. The email thread we were using back and forth was suddenly receiving a delivery failure "550 Mail content denied". Strange that this thread started to be blocked. I was able to send a test email and it wasn't blocked. I wonder if they blocked the email based on certain content like maybe the order # od paypal dispute #.
I found another email for them that was listed in the paypal dispute information. I sent another email. They asked for a video. I told them i already sent one. They offered my a $15 refund. I said I would take $30. They said $20. Told them no. They said the best they could do was $22. As I mentioned I took it because this has been WAY too time consuming. Also the next step would be to file a claim and I was risking that they would ask me to return the item. Shipping to China would have possibly been more that I paid for the item.
REGARDING TOMTOP's REPLY BELOW:
Interesting. Now you're saying that I can return it? Why wasn't this option given to me over the 3+ weeks and numerous emails when I had the paypal dispute open?
It doesn't matter. I checked with the USPS and it would cost me $60 to return a $40 item. THAT'S MY POINT. The Tomtop warranty is useless. There are too many good sellers out there to risk buying anything from tomtop.
Date of experience: November 19, 2017
Dear Kenny B.
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly, Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can. Please be easy, you will have a workable drone in perfect condition eventually.
Looking forward to see your prompt reply.
Tomtop.com
I really enjoy buying things with TOM TOP because of the fast delivery system. They packaging is very nice and strong
Date of experience: July 23, 2017
Exceptional website, secure submission, great prices, Tomtop team very fast and agile to solve problems
Without a doubt I recommend!
Date of experience: September 19, 2017
Compared to other Chinese Online-Shops adequate prices and proper shipping, but no customer service at all...
Date of experience: October 11, 2017
For me
Always arrive my items,= 0 problem
Good quality
In one month i had many products from here :)
Date of experience: October 6, 2017
Great item for a great price, fast delivery from china warehouse. A trackingnumber would make the expreience better
Date of experience: June 25, 2017
I had only good experiences ordering through TomTop
The vendors are quick in shipping your orders and do communicate easily
Date of experience: July 4, 2017
I m bery satisfied! Very fast shipping!
Everything as i expected!
I m gonna order again some stufs which
I d love to have them!
Date of experience: October 6, 2017
I bought a ps4 controller and when it was delivered home it was broken. When I filmed the buttons not working they wouldn't give me a full refund.
Date of experience: October 3, 2019
Dear Hugo,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
Really good campany to deal with, items with ship prices and hight quality.
I recomend it for everyone looks for trusted store.
Date of experience: September 16, 2017
Good comunication, fast shipping And good product. I'm telling my friends And sure I'm buying again un TomTop
Date of experience: October 4, 2017
I NEVER RECEIVED MY PRODUCT No.AN17F20Q4608-34ZSAY
I HAD TO CANCEL AND CLAIM FOR RETURN MY MONEY BACK BY PAYPAL I GOING TO TELL MY FRIEND NEVER USED THIS SERVICE
Date of experience: July 9, 2017
Hi, i am looking into this case, pls check the inbox of roddos@gmail.com, i will keep updating you by Email.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Sorry for unsatisfy purchasing we brought, Would you pls give me your order number and email? We will check it for you, thank you