- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
The business they offer are great and the suggestions are very helpfull. I recomended them to my friends and associates.
Date of experience: February 14, 2017
Very good staff and good prices. I ordered many times many diferent elecronics such us toys tablets and mobile phone.
Date of experience: February 15, 2017
Trusted shop and unbelievably fast. I have been purchasing electronics (cameras, DVRs, etc) from Tomtop since it was on Aliexpress
Date of experience: August 25, 2017
Mooer Black Secret purchased via Tomtop; easy transaction and delivered to Ireland in 24 days from China. Great work!
Tip for consumers:
Manage expectations around delivery times; remember if its free shipping its going to take a while!
Products used:
Mooer Black Secret
Date of experience: January 24, 2021
Good product and good presentation materials and product description are awesome
Arrival takes a short time everithing is ok!
Addictet to this store
Date of experience: August 16, 2017
I purchased ZUK Z1 Smartphone from Tomtop ebay store (tomtop.usa). The description said that the smartphone has 2 years warranty.
After 4 months of use the fingerprint scanner of the phone stopped working. I contacted the manufacturer and he told me to contact the reseller.
So I contacted Tomtop. They apologized about that and told me to send it back to them and they will replace it with a new one or they will refund me.
I sent the smartphone to the address they gave me and they received it. Here is the tracking number: RE*******GR
From that day I sent them 7 messages to inform me about the current status of the replacement / refund but they did not answer me. Then I contacted ebay support. They told me that they will try to contact them.
After that I received a message from Tomtop claiming they didn't receive the smartphone. I sent them the tracking number to prove that they have receive it but I never get a reply. It seems that they have blocked me.
When I try to buy anything from Toptom I received the following message: The seller isn't accepting bids or offers from you.
After that I did a google search tomtop.com scam and there was a lot of people complaining about them.
Now I understand that I have lost my phone and I am really sad about that. That is why I share my experience with you. I want to protect other people from facing the same situation. Please stay away from Tomtop. There are other stores to buy ZUK phones.
P.S. I told my story to some friends and they will try to help me. They bought some cheap items from ebay tomtop store to give them a negative feedback. They said that this is only way to press them to give my phone back.
Date of experience: April 22, 2016
Very fast and accurate shipping and itmes are as described. Prcices are also very reasonable.
Thank you Tomtom
Date of experience: February 12, 2017
All very well, thank you so much, todo muy bien muchas gracias por todo, very fast send it, muy rapido el envio, and very good product, y muy buen producto, volvere a comprar seguro.
Date of experience: June 10, 2017
Good company. Good products to buy. All ok. Normal shipping time. Recommendable for buy xiaomior other electronicsitems. Very good company
Date of experience: August 4, 2017
Very good review and good site good item and good service
Merci pour tous l attention et les information reçu ainsi que les reduction
Date of experience: September 3, 2017
Very good service and good site, thay answering fast and good answers and help avery time, thay will always answer as quick as posible
Date of experience: January 11, 2017
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
TOMTOP is my first e-shop. There is always good value and quality. Thank you for all!
Regards!
Date of experience: November 20, 2015
Good prices. Fast delivery. Xiaomi Mi Drone 4k
https://www.youtube.com/watch?v=RbAg9FnGmFU
Good prices. Fast delivery. Xiaomi Mi Drone 4k
Date of experience: May 23, 2017
It's a place to one stop shop, great mechandise. Fast shipping, everything I need for my Quadcopter hobby. The prices are fantastic.
Tip for consumers:
Try it, you will love it
Date of experience: July 17, 2017
Good quality, value for money, easy payment, alot of free shipping on products. Highly recommendend.
Date of experience: July 23, 2017
Bought 3 piece luggage set. Great quality items. Packaged well & deliveredin 10days from ordering (uk warehouse). Highly recommend
Date of experience: September 2, 2017
Tomtop. Trust for return money whenever your order was broken, or not work as discription on web. I Recomment.
Date of experience: August 25, 2017
I ordered Feiyu Tech Spg C. A delivery time of about 3 weeks. Everything was fine. For me, Satisfaction. Best regards Lubo
Date of experience: October 9, 2017
Great prices for the best brands, good support, fast shipping. Much better then supportless gearb*st
Date of experience: October 16, 2017
Very good shop, recommend. Fast delivery in Ukraine through Ukrposhta. Track numbers worked. You could see location revlno parcel.
Date of experience: February 10, 2017
100% recomended. Best online shop. Perfect timing, never had a ny problem so far. I think they are fully trustable.
Date of experience: February 21, 2017
Item with malefunction wouldnt replaced, no answers by e-mail, the chat only promises to get an answer
Date of experience: March 6, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
TomTop is a very trusted company. Fast delivery and products exactly as anounced are remarkable. I strongly recomend it.
Date of experience: July 25, 2016
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com