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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
They are just kidding me! Customer service is verry bad! I lost 300$cad. Don't buy anything on this webstite!
Date of experience: November 29, 2018
Everytime very fast shipping (usually 2 weeks), shopping without taxes, good contact and best price make me sure i back to more shopping on TOMTOP;-)
Date of experience: September 5, 2017
Portuguese:
Para quem quer uma excelente loja e de confiança sem a preocupação de ver seus artigos cair alfândega como acontece noutros sites, em que os envios são enviados directamente de Hong Kong ou China, definitivamente este é a escolha, para tal basta no momento da compra escolheres o envio a partir do armazém europeu exemplo ( DE Warehouse) e em 3-4 dias terás o teu produto em casa sem qualquer preocupação adicional.
Recomendo Vivamente.
English:
Good Store With Europe Local House For No Tax
For those who want an excellent and reliable store without the worry of seeing your articles fall customs as on other sites, where shipments are shipped directly from Hong Kong or China, this is definitely the choice, for that just when you choose to buy shipping from the European warehouse example (DE Warehouse) and in 3-4 days you will have your product at home without any additional worry.
I strongly recommend it.
Tip for consumers:
For This Year's Deal Check The Photo down ;)
Date of experience: October 9, 2017
Good price and fast delivery thanks for the offer, produit pas cher et délai de livraison reasonable franchement ne pas hésiter merci tomtop
Date of experience: September 27, 2017
Great selection awesome prices
I bought few things, shipping was super fast
Amazing experience and I would highly recommend TomTop
Date of experience: August 22, 2017
We bought to them an rc car (Original Wltoys *******). The day we received the car we went out to try it and it didn´t work. I sent a mail telling them: "when you put it at full speed it stops and the lights begin to flash. To be able to use it you have to switch it off and on again. Nevertheless, it is a waste of time as the car stops again in a minute."
They answer me back me telling me to send them proof so I sent them some videos. They told me to wait 72 hours so I did it.
After waiting and no telling me anything I contacted them again and his answer was: "I have received the message from our technician staff and they said, Please confirm whether the battery interface is loose or not, resulting in poor contact. Please measure the battery voltage. See how many volts are filled. Will it be the same after filling? Hope you can understand"
My immediate answer was: "Hi again, As I already told you I own other rc cars with compatible batteries and the battery you sent me works with my eagle 3 rc car and the eagle 3 compatible battery has the same problem (stops running and light flashes) in your car, so the problem is not the battery (voltage or any other). With respect to the battery interface I do not detect any looseness resulting in poor contact so I do not think it is the problem either (I send them a picture)."
From this point a sent them two more mails with pictures of battery interace, my other batteries and my other cars to make them realize I was not lying but they didn´t answer. I also warned them that if they didn´t answer I would open a dispute in paypal but they didn´t answer. Finally after beginning the process they sent me a mail telling me if a partial refund of 5 euros would be aceptable. I didn't answer because to pay 59.7 (64.7 - 5 euros proposal) for a broken car sent from Europe it's a bad joke. They had the guts to tell me to take the car to a local shop to be fixed with the 5 euros!
So if I were you I would never buy a thing in this shop
Date of experience: January 31, 2019
Dear Toni V,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
Excellence, Affordable and very easy to use. And I'm so happy to have like this item that I bought the JJRC flighing with a camera
Date of experience: March 22, 2017
Essa foi minha primeira compra na loja TOMTOP, através de um anuncio descobri que a loja enviava o produto que eu queria para o meu pais, hora que outras lojas não entregam, a compra foi muito tranquila, e estou satisfeitocom a experiencia que tive. A TOMTOP está de parabens.
This was my first purchase in the TOMTOP store, through an advertisement I discovered that the store sent the product I wanted to my country, when other stores did not deliver, the purchase was very quiet, and I am satisfied with the experience I had. TOMTOP is in congratulations.
Date of experience: July 19, 2017
I like TomTop and fast delivery from EU wholesales. I bought photo studio kit from DE Wholesale, and everything is good.
Tip for consumers:
https://youtu.be/oHABepmlQnU
Date of experience: August 15, 2017
I AM SEEING SOMANY NEW PRODUCTS USEFUL FOR THE PHOTOGRAPHERS AND VIDEO GRAPHERS TO USE... LIKE TIME LOPSE 360 DEGREES ROTATOR... AND GIMBAL FOR THE PRODUCTS TO USE THE CAMERAS IN ACTION WITH OUT ANY JURKS... AND STNDS LIGHTING SYSTUM OF NEW PRODUCTS EVERY DAY...
Date of experience: October 2, 2017
Bought several items from them, the first was great but then things started to be very clear, second item i had to complain due to a deceiving product advertising, and they refunded with some points, which is ok at best, but one of the last items was a 64GB microsd i bought that is in fact a FAKE product, with only 1,1GB. Sent them several emails, pictures of the tests, they didnt even bother to answer after my second email (order AN17I08V3908-QBZRSD), Paypal solved my refund problem but not due to them. The last order to arrive was only with half of the products, already sent them an email, didnt answer (AN17I26P4225-PHBZAC).
They dont have a minimal costumer service department, only by email and they only answer once a day (when they answer).
Date of experience: October 18, 2017
Dear Geek
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to themoneymanshow@gmail.com to offer the order details, please kindly check your email inbox and reply to us as soon as possible. We hope you will receive the parcel soon.
Tomtop.com
*******@3libero.it
Ho pagato l'acquisto di 5 batterie per il drone, e non ho mai ricevute, nonostante abbia sollecitato tantissime volte.
Originale JJRC H37 6-Axis Gyro elfie WIFI FPV macchina fotografica 720P Quadcopter pieghevole G-sensor mini RC selfie Drone SKU: RM7429
US$99.99US$41.99Save US$58.00
1
5Pcs originale JJRC H37-0001 3.7V 500mAh 20C LiPo batteria e 5-Port Charger Set per JJRC H37 E50 selfie Drone RC Quadcopter SKU: RM7143
US$39.99US$19.99Save
Date of experience: April 5, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Excellent Service. Quick Customer Support. Delivered The Product As Promised. Product Is Nice As Published On The Portal.
Date of experience: July 4, 2018
The Tomtop site It's fantastic and the VISIO drone is the best! The shipping was very fast. Tomtop is the best site of droni and other product
Date of experience: July 17, 2017
Found TOMTOP the best online seller in the present day considering its pricing policy and customer service.
RECOMMENDED
Tip for consumers:
Customer service is extremely helpful. Be in touch with them through mail.
Date of experience: July 11, 2017
HAI I AM MANISHA PRASAD, PHOTO\VIDEO GRAPHER IN YOUR APP I AM SEEING SOMANY NEW PRODUCTS USEFUL FOR THE PHOTOGRAPHERS AND VIDEO GRAPHERS TO USE... LIKE TIME LOPSE 360 DEGREES ROTATOR... AND GIMBAL FOR THE PRODUCTS TO USE THE CAMERAS IN ACTION WITH OUT ANY JURKS... AND STNDS LIGHTING SYSTUM OF NEW PRODUCTS EVERY DAY...
FINALLY THANKS TO TOM TOP FOR YOUR ITEMS NEWLY INTRODUCING REALLY GREAT... KEEP IT UP SIR
Date of experience: October 9, 2017
Dear seller please help me how to parches your product i only have indian rupay debit card and how can use to your wapsite please talk me thank you!
Date of experience: June 28, 2017
Hi, pls you can directly send the money to me by bank.
Bought a Le Max 2 phone that was delivered from their German warehouse.
The phone arrived with seals broken.
There is a scratch on the back of the phone.
There is no option on the phone to update OS (checked forums and have been told that I need to re-install stock ROM).
After writing a similar review on the TOMTOP site, I received this email:
Hello! Im Justin. We have received a lot of feedback on our TOMTOP official website because of your support. We truly appreciate it and will definitely work hard to better serve you.
We are now offering a 2USD COUPON for you, but ask in return that you write a positive review on any one of the three websites. You will get 3USD COUPON if you write on two websites. You will get 5USD COUPON if you write on three websites The following are instructions to receive your gift:
Please click any of the following websites:
Link to trustpilot
Link to sitejabber
Link to resellerratings
Write your review and activate it.
Send your review link back to our email adress: support at tomtop.com
We will immediately send you the COUPON, in return!
Warning - If you see a "great" review for TOMTOP you can safely assume it written in return for a reward.
I have never had this issue with Ali Express or Banggood.
Date of experience: July 30, 2017
Ummm, it must be on of our stuff made this mistake ````` so sorry for the confusion, anyway i will help you to solve your problem, please kindly let me know your email address and order number for checking your order details and working out an satisfactory solution for you. In this kind of case, we usually will send a replacement or issue full refund.
I received the Drone mini FQ17W. As indicated.
After fault I contacted TOMTOP, Lisa proposed to solve the situation, I wait.
Thank yo
Date of experience: August 4, 2017
TOMTOP HAVE A VERY GOOD SERVICE;
MY BUGS CAM WAS WRONG AFTER FIVE WEEKS (BAD COLORS)
TOMTOP SENT ME A NEW ONE FREE
THANK YOU
Date of experience: October 8, 2018
I BOUGHT SOME DOLLS FOR MY DAUGHTER, WE ARE VERY SATISFIED OF OUR SHOPPING, IT IS EASY, CHEAP AND THERE IS A LOT OF CHOICES
Date of experience: February 28, 2018
After complaining to PayPal, I got confirmation it was sent and the item finally arrived in good condition 5 weeks after I ordered it.
Date of experience: July 2, 2017
I am so sorry on making you dissatisfaction, we will improve your service, looking forward to cooperate with you again.
I ordered JJRC H36 2.4G Mini Drone RC
Quadcopter - Blue On May 27 paying with PayPal. The money is taken from my credit card, but I haven't received the item, or confirmation of the order or anything else. Seems like a ripoff to me. Cmlyneis
Date of experience: June 15, 2017
Hello. I need to heave my money back for Order Number: AA17G14L4134-RUCM14. The product is a piece of junk. Not working from unpacking till now.
Date of experience: July 24, 2017
Hi, pls kindly send some photos and videos able to showing the problem to us for checking then i will work out solution about this case.
Good seller but sometimes long delay
Good price
Many high-tech choices
Good commercial tracking
Possibility to pay by paypal
Date of experience: July 25, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Lemarquis n.，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com