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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Thank you runa I am very happy to chat with Runa any problem my orderan always Runa can finish very satisfied for runa service
Date of experience: September 14, 2017
Great, thanks Tomtop. Very Good store. O atendimento tem que melhorar muito ainda. Preços muito bons.
Date of experience: August 31, 2017
I liked this internet shop. Here choice big and delivery quick than in the other shop.
Date of experience: November 20, 2015
Fast and perfekt
I would recomend my friends to order from this page. Inwas glad to recive my items.
Date of experience: September 24, 2017
I bougth a hard disk, 1TB Portable External Hard Drive it was cheap and was ok. Delivery very fast to Spain
Date of experience: August 27, 2017
I received a watch last week but it came with a defect, I made a report on the site and until now I got no answer. Order No.: AN17F27A2433-3E7DRE
Date of experience: December 23, 2016
Tomtop is the worst peice of hustlercompany I ever have dealed with.
They sold me a drone (Hubsan H507A) and the charger was no good, would`nt charge, the battery was defect, and when I wrote to them, they keep on asking for pictures, and they get them, but then they want video and sfuff, but I NEVER get a new charger and battery.
SO I was nessesery to buy a new charger + battery from another dealer her in AliExpress: WZ Global store, and THEY sent it fast, and it was working, so about TOMTOP, is my recomedation: DONT EVER USE TOMTOP, ITS A HUSTLERCOMPANY, AND THEY NEVER REFUND THE DESTROYD STUFF THEY SENT TO PEOPLE, IF YOUR ORDER IS BROKEN BY ARRIVEL, YOU HAVE TO DEAL WITH IT YOURSELF, BECOURSE TOMTOP NEVER REFUND ANYTHING...
Date of experience: May 25, 2017
I have been buying stuff from Toptop for several years and always been satisfied with the service.
Date of experience: December 1, 2015
Amazing delivery no extra cost. Superfast service. Genuine seller and genuine site. Thanks to top.
Date of experience: July 19, 2017
Best online seller! Fast shipping and good communications with seller... will buy more in future...
Date of experience: September 15, 2017
So relieved that they finally came! It took about a month by they are here!
Date of experience: December 18, 2015
This site have a lot of things in a very good Price.
I Love it
Date of experience: July 25, 2016
DO NOT BUY FROM THIS COMPANY! YOU WILL NEVER RECIEVE AN ITEM OR YOUR MONEY BACK! THEY STOLE 50$ FROM ME! THIEFS AND LIARS!
Date of experience: March 12, 2014
I ordered a quadcopter from them on 11/30/15. I paid the extra shipping charge to get it here faster. First my order said SHIPPED then it changed to ON HOLD. When I finally got ahold of them via e-mail they stated the item had been returned back to them because the shipper wouldn't transport it because of the lipo battery's. They stated they could resend it by another shipper and It would take 10 to 15 days to recieve. So I agreed and they also gave me a refund for the difference in shipping. Most of my wait time was not from them but from the ISC Sort Facilities where packages comes into the US. I got my package 12 days after it shipped out from china. It took a day and a half to leave china then entered the US at the ISC Sort Facility where customs are and it set there for almost 9 days. Then finally once it left there it was a day and a half from Miami FL to East Tennessee on my doorstep. THANKS TOMTOP.COM HOPE TO DO MORE BUSINESS IN THE FUTURE! ALSO SPECIAL THANKS TO RONA AT TOMTOP.COM FOR ALL YOUR HELP!
Tip for consumers:
Not all wait times are TomTop.com's fault!!!!!! As in my case 90% of the wait time was caused by the ISC Facilities right here in the US!!!!!!
Date of experience: December 19, 2015
Best products in TOMTOP best service and shipping is little bit slower make it fast safe and secure with less price.
Date of experience: November 20, 2017
DO NOT BUY FROM TOMTOP AT ALL. BUYER BE WARE,,,,,,,,!
I PURCHASED A GOS AND SENT THEM AN ENAIL REQUESTING UK. MAPS AS WE WERE DRIVING AROUND THE UK IN NOVEMBER. NO UK MAPS INSTALLED AUSTRALIAN ONLY INSTALLED CONTACTED THEM AS WAS PROMISED FROM THE DAY ON A REFUND OR MAPS TO BE SENT VIA EMAIL OR USB... 8 months later NOTHING BUT LIES.
NOW THEY HAVE PUT AN AUTOMATIC NOT IN OFFICE REPLY EVERY fortnight I try and contact them New message from: tomtop_au Top Rated Seller(280,072RedShooting Star)
Hi, dear buyer, so how about we refund you firstly, and you can wait it patiently and when you receive it, you can repay for it to us, is that ok? Thanks,
And by the way, would you mind kindly leave us a positive feedback firstly, is that ok? Thanks, waiting for your news, thanks
Happy New Year
Reply
Your previous message
And guess what...
9th January 2018 and still no delivery.
So what do you want Ne to do now.
Getting sick of the total lies being sent to me.
Now you need to return my money and enough to return the GPS.
Tomtop_au:
Hi, dear buyer, really sorry for that, and it is in transit, and would you mind wait it 5-7days, and and if you do not received at that time, and we can refund you asap, is that ok? Thanks, please wait it patiently and hope you can receive it asap, thanks
Edit
Date of experience: February 25, 2018
Dear Joe D，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
Very good online shop, I bought a Leagoo T5 at a very good price, delivery times were very good and I am very satisfied with the product.
Date of experience: October 16, 2017
I am using TOMTOP from Japan. Compared to other resellers, we often discount Leeco's products, shipping is also accurate.
Date of experience: July 3, 2017
The first parcel was received on time. The second one is waiting 50 days...
Date of experience: September 14, 2017
Since I do a lot of business online I find this to be invaluable.
Date of experience: December 16, 2016
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
Highly recommended site! With a large range of products! I found everything I wanted!
Date of experience: November 20, 2015
Super fast service and great low prices, wonderful item's would recamand and buy from them again.
Date of experience: June 2, 2017
Thanks to this store quality free shipping products and fast I want more offers and better communication thanks TOMTOP
Date of experience: September 16, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!