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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Well done, I have never have better service before, I will recommend TOMTOP to all my friends and colleagues
Date of experience: October 2, 2017
They refuse refund for faulty item although they said they would. BEWARE OF TOMTOP do not buy from them
Date of experience: July 17, 2018
With TOMTOP, I found the best for my smartphone purchases and other products. TOMTOP is my first! TOMTOP, all Haitian people like you.
Date of experience: August 21, 2017
I bought a Bluetooth receiver vide order CA17G09S5843-U35H2S, and received in 20days. It works great. Great price and service.
Date of experience: September 9, 2017
I bought a Drone with Tomtop for 191.
This was delivered on time and looked new. But there were already batteries in the remote control. (Retoure?)
When I tested the Drone on the first day, several functions have not worked: The follow me, return to home and the failsafe mode.
The next day I wanted to test the drone again and then write Tomtop because of a change. But there the drone has flown away by itself. She no longer responded to the control, got up and flew away.
After my first mail to Tomtop I received as an answer: "I do not think it is smart for you to write to us."
I asked Tomtop for a new Drone without accessories and cardboard. But they called me stupid and said I lost the drone because of improper use. If I give them more money, they could send me a new one.
After long discusion, I would get a new one for $90. I have agreed and paid for it. Then I got the message from Tomtop again 60 to pay. That was not agreed and I declined.
To date, I have received no replacement or refund. Only shameful reply to my questions. I will give up the total of 250 for the drone with equipment. For me it´s lost. Because Tomtop makes me with his support only angry and disappointed. I am now waiting 18 days, have written over 15 emails and spoke with at least 3 people just at Tomtom but I was not helped. I will never order again with Tomtop and will also advise any of it.
I learned: Order from Tomtop = Your money is lost.
Answer to tomtop:
I dont miss a parcel. Do you read my review? I contact you more than 15 times via email and you dont help me.
This isnt the right adress. Your answer is just for the visitors. I send you the link and you dont answer me. Please dont lie anymore. My order number is: AN17H18W1006-R42ZXE
And please dont publish the adresses of your clients on the internet! Whats wrong with you?
Date of experience: September 10, 2017
Received the Trail camera and got it set up and working straight away. Good price and very happy.
Date of experience: September 20, 2018
I can find tools and electronics here for a great price and no extra costs! A recommended site.
Date of experience: July 24, 2016
I think TOMTOP has the best quality-to-price ratio.
From my point of view, TOMTOP has a good service.
Date of experience: May 6, 2017
I really love this. It's so cheap n good quality. I would always buy from this. Thanks tomtop
Date of experience: November 22, 2015
Beware - I paid for 'Duty Free Shipping' at £11.17 and when the item was received, Royal Mail charged a further £11.40 in customs duty. TomTop offered £6 and would not compensate the full amount.
Opened a PayPal dispute however they do not cover postage / customs so dispute was not allowed.
This transaction has cost me £22.57 and TomTop will not refund.
Do NOT trust 'Duty Free Shipping'.
I have been advised to contact Trading standards as it is illegal to charge for a service and for this not to be provided.
===================================
Following is the reply via email and my response - please read for everyones benefit.
===================================
Dear xxxx,
I have seen your question on the website review, I am specifically following up and solving the problem for you.
Thank you very much for your feedback.
I checked your order information, you did pay for the duty-free shipping.
After the customer chooses the tax-free channel, we will bear the tariff, and have already paid you the customs fees, but you are still charged an additional £11, we are sorry for the inconvenience.
As a customer, I understand your feelings very well. I have already negotiated with our supervisor, considering the user experience, we are willing to bear the loss to reimburse you for all customs fees.
Do you accept my proposal, if you accept, can you update the comments to give us a five-star rating or delete the bad reviews on the following website first?
resellerratings.com
trustpilot.com
biz.sitejabber.com
I will request a refund for you immediately after I receive your reply. Please be assured that I will follow up until your problem is solved.
Best wishes,
Adene
My reply...
Thank you Adene for your fast response.
I do appreciate that problems can happen however I have been in communication with TomTop and have had to open a dispute with PayPal. Tomtop had only offered £6 which shows that you did not want to pay me for my loss.
Now that I have posted 'honest' reviews you want to bribe me by offering £11 (which should be £11.40) and in return I have to give you a 5 star review or take the review down. This is against the principle of review sites and also against my principles.
While this practice may be 'normal' in other countries, it is certainly not common practice in mine and I consider it an insult that a company such as TomTop will stoop to bribery.
I have copied this and your email to review sites so others are also aware of your practice and I would hope that other reviewers will follow my lead and show how your company deals with complaints.
Date of experience: October 21, 2018
Dear Mike P，
Thank you for choosing to shop on our website.
Our website has a duty-free shipping channel. If the customer chooses duty-free transportation, we will pay the customs fee for the customer.
The customer will not be charged any additional fees. I am sorry to hear that you are charged an additional £11. Please be assured. I will solve the problem for you.
I have already contacted you by email and provided a solution. Please reply me as soon as possible.
Regards,
Adene
My TomTom GPS unit is so easy to use. The large screen size, and easy to use Command functions, make this the best GPS that I have seen.
Date of experience: April 18, 2017
Tomtop.com It's the best site i ever know, i like there good services and there quality too
Date of experience: November 30, 2015
All my transactions with Tomtop are excellent, it's a good website with
A lot of choice!
Date of experience: November 30, 2015
He does not answer the emails and after a long time they offer me a refund of 5 dollars and the product costs 25 dollars.
Order CN18I09W1621-YIH52U
Date of experience: September 9, 2017
Dear customer, i am very sorry for making you feel be ignored, please kindly let me know your order number and inquiry, i will check for you and supply a solution.
Ok. SUPER...
I am very happy and I give 5 stars for communication and speed...
Date of experience: August 3, 2017
EXCELLENT SERVICE GOOD PRODUCT ON TIME DELIVERY AS PER THEY SAY.
CONFIRMATION IS GOOD PAYMENT IS SECURE BY PAYPAL... PRODUCT IS AS SAME AS IN WEBSITE
Date of experience: August 21, 2017
GOOD PRODUCTS, SHIPPING ON TIME, NO PROBLEMS, SHIPPED PRODUCTS ARRIVE IN GOOD SHAPE, PACKAGES SECURE.
Date of experience: June 16, 2017
I RECEIVED THE PRODUCT ON A REASONABLE PERIOD AND IN PERFECT CONDITIONS.
THE PRICE IS GOOD AND THE PRODUCT ALSO.
THANKS.
Date of experience: August 23, 2017
The web site is easy to follow and delivery is both reasonable and excellent.
Date of experience: December 11, 2016
The best shop i ever buy. Good price, good quality
Date of experience: November 9, 2016
Great site, great service! Low prices, nice support, fast delivery!
Date of experience: November 2, 2016
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear charles58042
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to charlesg@cmh.co.za to offer the order details, please kindly check your email inbox and reply to us as soon as possible.
We hope you will receive the parcel soon.
Tomtop.com