TomTop

So I was a little worried about my $150 purchase I made. After placing it and 6 days of no movement on my order I reached out two customer service. I was able to work with Emma and she reassured me she would get back to me once she was able to check their warehouse. She kept her word and did follow back up with me and reassured me the order would be sent within 3 days. I always appreciate open communication and dialogue when ordering an item with sucks value from Far countries.

If I could give then zero stars I would
If I could give then zero stars I would bought a guitar, came with warped neck, total junk, bought a LED light, worked for 2 months and stopped working. This stuff is all Chinese reject stuff, they offered $3.00 refund what a joke! Wont send a return tag or pay for shipping back you are stuck with their garbage

Bought 2 mavic pro battery from them during a deal. They are genuine and I received the product in less than a month time, which is considered quick fast as usually my oversea purchase experience took around 1 to 2 months to receive the item I buy.

I bought some offer.
For 9 days they did not answer any of my messages why my itme was not sent and still "on hold".
Finally they answered, told me the price has increased, and they ask for more money.
If I would not pay more, they would refund.
This is crazy and even illegal in Europe.
No refund yet.

Also:
Very poor communication.
Chat never worked.
Most messages unanswered.

Edit:
Funny, how Tomtop is answering here within 1 day, but their support not answering for over 10 days to any e-mail or message.

Also, most of their 5* reviews look more like fake reviews or just ads.

This is one of the my trusted sellers in ebay. They offer variety of goods for very competitive price.
I've bought severel items from them. All items were quickly shipped and well according to their description on ebay. Any of them never disappointed me. I look forward to do more shopping with them. Five stars..

I bought 2 drones from them: one arrived with a broken engine, and the other
With a broken charger.
I contacted the customer support but after 10 emails and several videos, they said they don't want to replace them for free. That's $230 lost!
Plus, they blocked my negative reviews from the website so I have no way to inform the other users... BE CAREFUL!

For me it is the store that makes shipping and delivery faster. One or two after the payment you already have hand the tracking number while the competitors take from 7 to 9 days for you is information. I never knew of any complaints about the store, I trust 100% on the tomtop.

Bought a rc helicopter. The heli works perfectly and the price was less than half of what i would have paid for buying it in my country.

The only pitfall was, that the package came some days later than promised and that the tracking code began to work only some days before delivery.

The shipment time was in my opinion still totally acceptable for the price, but it would be nice if tomtop would adjust their estimates a little so that I as a customer don't need to worry whether my package got lost during delivery.

I bought a gimbal for an action camera. It took some time before the parcel reached me (but the delay seems mostly due to the postal service rather than delayed shipment as I was noticed about the shipment some two-three days after placing the order), so you may need to be patient. However, it was worth waiting: I received the product of excellent quality and at really good price. Highly recommended!

I have been working very hard over the past 3 months to get my $598.00US refund back. So far no luck. The are absolutely terrible to deal with. Asking the same question over and over again hoping you will go away. Buy from AliExpress not TomTop!

I bought few items as gifts to my kids. Was to ld that they will arrive within 4 wks. Now it is more than two months, never received items. When wrote to customer care, they just give a run around. Shame

I have ordered a hoverboard for Christmas on December 12. It hasn't arrived yet and it is January 30. That is basically 2 months and still no answer or email response to the company. Don't lose your money from this company.

I'm so disappointed with tomtop company. After six months in which I did not receive a product I bought, I turned to customer support. They asked me to send them the details of the purchase and they never came back to me. I tried several times and there is no answer from them

Crooks.
I've bought electric scooter for 390$ and waited over 2 months to get it delivered. It was supposedly hold on customs for that time - surely. I did not receive my order, instead I was refunded the money, but due to currency exchange rates and time span this means I've lost significant amount of money.
Customer contact is non-existent, 24hrs reply is a wish - I've waited 4 days for reply on my email inquiry about status of my order.
They provide you with tracking number that doesn't track anything, for the whole time there was no update of the status. The parcel was ever only registered to the shipping company.
Stay away from them!

So far I have not had any problems with this seller, I order from stock in Europe, the items are delivered on time. The money transaction takes a little time, but in relation to the price it is worth the wait

It's reliable. Tomtop support is very good! They are always willing to solve any problem that is rarely encountered. Everything is delivered safely and well packaged. The site is very good, honest, huge amount of products. I suggest without any doubt.

I have bought several high value items from Tomtop and been very satisfied with their quality and rapid delivery. If there is ever a problem the solution is immediate! The range of products is very large and would interest most people!

I had both 2 times from them and everything was ok. But on my last order, the order has not been shipped and nobody answers for a long time, on any email or paypal dispute. The order also had priority shipping.

Purchased $100 worth of L. O. L. S via their Ebay site that were KNOCK OFFs made of toxic materials. I wouldn't let an animal play with let alone my grand children. I can get my money back from Paypal if I spend $120 to ship the garbage I paid $100 for back to China. What? Tomtop is a sham of a company that has obviously paid people to write positive posts on this and other sites, including Ebay. Ebay has created a platform for criminals to take advantage of consumers who unwittingly put their trust in Ebay to protect them. Match made in heaven.

I wish to start a world wide Boycott of Tomtop that may send a very serious message to all the other companies in that part of the world. That honest people are fed up with being scammed and lied too. Just because you are based in an Asian country does not make you invisible to the world. This is now a life project to ruin dishonesty. And make the dishonest people like TomTop feel what its like to lose. Please if you can copy and paste this text into whatever forum or social media you belong too. Lets deal the thieves a blow.
UPDATE 18-02-2019 still not received,... Trying to pay others for positive review. Still avoiding a refund... They need to be shut down.

I never received the smartphone I ordered. There is no parcel tracking even though you pay for faster shipment option... And the Tomtop so-called customer service seems to be dead. I sent 2 messages and I didn't get any reply.
This site is not trustable at all. Run away!

In the beginning they were exceptionally slow in delivering their products but after contacting them they explained that they where transitioning into a newer delivery system and have greatly improved their delivery time. Now rather than waiting a month to get my package It takes about a week - two at most. I am very happy with this company and plan to order more products from them.

Tomtop delivered an amazing Les Paul guitar body and parts. We were able to assembly quickly - the neck was straight and the body in super good shape. It plays really good and we could not be happier. We will continue to buy our guitars through Tomtop! Casey from Portland Oregon.