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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Après avoir passé plusieurs commandes je peux recommander ce site les produits sont conformes la livraison effectuée en temps très bon rapport qualité prix
100% satisfait...
Date of experience: October 3, 2017
Има много евтини неща, Но понякога много закъсняват, чакал съм 75 дни. И никой не отговаря на въпросите ти, много лошо. Не мисля че ще пазарувам повече от тях.
Date of experience: March 19, 2017
Grazie per la vostra collaborazione, ho trovato un ottima assistenza grande disponibilita e cortesia da parte del personale siete stati rapisi nellaiutarmi a risolvere il problema
Date of experience: May 30, 2017
Bons preços, bom atendimento pós-venda! Já estou na minha segunda compra, tive um problema com os correios do meu país, mas a loja me atendeu prontamente oferecendo uma solução. Recomendo!
Date of experience: June 24, 2018
Sito affidabile spedizioni veloci assistenza capillare, da molto tempo che faccio acquisti con loro mi sono trovato benissimo.
Date of experience: March 11, 2023
Vale a pena comprar na TOMTOP. É um site fantástico. Compro na TOMTOP e não me arrependo. Já comprei várias vezes e, certamente, comprarei outras mais.
Date of experience: September 26, 2017
Ottimo store, unico nel suo genere, prezzi economi con spedizioni veloci
Risposte rapide in caso di problemi di qualsiasi tipo.
CONSIGLIATO... 10 STAR
Date of experience: August 25, 2017
Site sérieux. La livraison est rapide pour la Chine (moins de 15 jours). Les colis sont arrivés en bon état. Produits conformes à ceux commandés.
Date of experience: August 16, 2017
Os produtos possuem uma qualidade considerável. A loja ainda tem que melhorar seu contato com o cliente mas no geral não deixa muito a desejar.
Date of experience: September 5, 2017
Tube unos problemas con esta compañía
Pero después de hablar con costumer service
Me ayudaron así que gracias por eso y la recomiendo en un 100%
Date of experience: September 26, 2017
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
He comprado en varias ocasiones y la verdad que no le puedo poner pegas a nada. Su servicio funciona muy bien. Tiene muy buenos precios.
Date of experience: September 13, 2017
Je recommande vivement ce site, les amoureux des prix bas seront ravies. Il y a toujours de bonne affaire a faire et la livraison est rapide.
Date of experience: April 22, 2017
Aguardar um credito de 52,27 e nada. Nem reposta me dão. Vou fazer questão de publicar caso não seja resolvido o mais rapido possivel.
Date of experience: October 16, 2017
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We hope you will receive the parcel soon.
Tomtop.com
Fiz uma compra e me atenderam perfeitamente, tudo saiu como combinado... A tomtop é super responsável e tem o melhor atendimento q já vir...
Date of experience: October 9, 2017
Buen site para realizar las compras de nuestros hobbies. Ante cualquier duda o problema siempre tuve respuesta inmediata y hasta creditos de regalo!
Date of experience: September 1, 2017
Muito bom, podem confiar! Sempre compro com ele! O envio pode até demorar um pouco, mais a qualidade do produto sempre é otima!
Date of experience: September 26, 2017
Muito bom, produto chegou perfeito, a postagem pela loja em sim foi rápida, só demorou a chegar por culpa dos correios do brasil.
Date of experience: September 19, 2017
FELICE DI AVER ACQUISTATO PRESSO DI VOI.
QUALITA' - PREZZO CONVENIENTISSIMO
SPEDIZIONE VELOCE PRODOTTO AFFIDABILE
DA ACQUISTARE SOLO LA PLANCIA PER INCASSARLO IN MACCHINA
Date of experience: September 12, 2017
Tudo como esperado, e muito rapido, tive problemas em uma das entregas, mas fui reembolsada e o novo pedido ja foi enviado.
Date of experience: August 14, 2017
Objednával som slúchátka, ktoré mi prišli v poriadku po krátkom čase a som s nimi veľmi spokojný. Odporúčam každému tento internetový obchod.
Date of experience: September 10, 2017
Eu recomendo a TomTop, agilidade o produto chegou impecável, empresa super recomendável.
Já estou fazendo a propagando do site para minhas amigas.
Date of experience: September 8, 2017
O preço é muito bom comparado a outros sites e a entrega bem mais rápida, uma das melhores lojas de produtos importados.
Date of experience: September 2, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear francesco lipari
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com