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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Tomtop, loja de ótimos preços e com muitos itens com frete grátis. Tem bom atendimento e equipe bem prestativa. Recomendo!
Date of experience: September 17, 2017
Todo lo que necesitas en una tienda online, buenos precios, buena calidad, la app es una maravilla, la recomiendo plenamente.
Date of experience: June 10, 2017
Sito chiaro e facile navigazione. I pagamenti sono sicuri con paypal e le offerte sono super.il servizio clienti è ok
Date of experience: July 4, 2017
Muy buen producto. Sin complicaciones. Buen servicio. 100% recomendable. LLego en el tiempo previsto.
Date of experience: September 16, 2017
So falta o pouco mas transparente para os clientes. Com o restreamento obrigado por isso é uma vez em dica para os meu amigo
Date of experience: August 7, 2017
Muito bom, muito rápido. O Pessoal do site muito prestativo. Já recomendei para vários amigos, todos receberam o produto certo e com muita rapidez
Date of experience: September 8, 2017
Não tenho o que reclamar, uma loja com preços agradáveis e o tempo de entrega é surpreendente rápido essa é a minha loja favorita!
Date of experience: September 4, 2017
Livraison rapide, produit conforme et aucun frais de douane
Je suis satisfait du déroulement de ma commande et de la relation avec le vendeur
Date of experience: August 29, 2017
É eficaz, atenciosa e dinâmica no atendimento das minhas compras e necessidades por isso é a mais qualificada para se fazer compras, super recomendo.
Date of experience: September 27, 2017
Bueno les comento que mi Dron no funciona bien ya que lo arranco, lo quiero volar y no responde siempre se va de lado
Date of experience: May 17, 2017
Fiz duas compras na loja e assim que foi efetuado o pagamento eles me enviaram e despuseram o código de rastreio. E o suporte é muito eficiente.
Date of experience: September 11, 2017
Un pedido llego en plazo y con la calidad adecuada. Otro pedido tuve que hacer un cambio de color por no disponer de stock y sin problemas.
Date of experience: February 15, 2017
Buena sitio, buenas ofertas con transporte gratuito. Ofertas diarias en gran cantidad de productos. Un buen sitio para comprar
Date of experience: July 19, 2017
Buenos precios, buena calidad y envios rapidos para venir desde Asia. Totalmente recomendable. Por su buena relacción calidad precio.
Date of experience: February 14, 2017
Teljesen rendben ment minden csak ajánlani tudom mindenkinek! A szállítás a leírtaknak megfelelően ment és időben megkaptam az árut!
Date of experience: February 27, 2017
Muy buena pagina y con almacenes en alemania francia y españa, desde los que llegan los productos mas rapido
Date of experience: January 18, 2018
Buen trato y cumplen lo prometido. Suelo comprar bastantes cosas y por ahora todo bien y correcto. Ninguna pega
Date of experience: March 12, 2017
Son muy atentos, muy buenos precios. Si el producto no llega te reembolsan el dinero. Estoy más que satisfecho.
Date of experience: October 31, 2018
Très satisfait de ma commande je vous la recommande merci très bon site énorme choix bon rapporrt qualité prix
Date of experience: May 22, 2017
Excellent site! Tomtop a de très très bon tarifs sur son site!
Livraison rapide, gratuite! 5/5! Au top! Je recommande fortement ce site
Date of experience: July 19, 2017
Eu recomendo a todos a tomtop, foi a melhor loja que ja comprei on-line.
Superou todas as minhas expectativas em relação a ela..
Date of experience: August 29, 2017
Tudo que você precisa sem sair de casa e com preços excelentes. Tudo ao seu alcance e de boa qualidade > site confiável
Date of experience: October 18, 2017
Ótimo vendedor e produtos de boa qualidade indico a todos que queiram um bom negócio, sou cliente a um bom tempo e sempre fui bem atendido.
Date of experience: September 20, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.