TomTop

Company sent me a non working item and it took over a week to get back to me after I emailed them asking how to resolve the matter. Their response was that I had to pay all shipping costs for the return and replacement of the item. That's correct, they told me basically I had to invest more money to get a working product! I also had ordered a second item which has never arrived. It has been almost a month and I'm sill waiting on it.

I've been ordering hard to find items, or otherwise expensive after market products from the vendors represented by this site and have never been disappointed. Reliable delivery and good quality "techie" products.

I am still waiting to get my money back for faulty goods. Tomtop keep saying, via email that they have not had news from their warehouse telling them they have received the faulty products, which I sent back to them recorded delivery and to which, Royal Mail have a signature saying that Tomtop have the items. I have been trying to get a refund for almost a month now and they have had me jumping through hoops even though I notified them the products were faulty on the same day I received them. It's as if they are saying it's my own fault for buying off them.

For over a month now I have sent 9 emails for an item I ordered and paid for, despite no response or receiving the item. I had to go to pay pal and instigated a review/ dispute, they also could not get a reply. Pay pay refunded my order money thankfully-- never never use Tom Top.

I made my first order with TomTop one month ago, and i have to say that i am impressed! The drone that i ordered was 500 bucks and they delivered it directly to my address in 11 days! Placed couple of small orders since, and so far i have no problem!

I was looking for LOL dolls instead a got LQL a Q instead of an O. The mystery was lost when all four dolls were exactly the same model with pale colors and unfinished dresses. Reasonable price for what you get. They fulfill mailing promises.

For years I have been buying things through Internet, and I hate it sometimes. It gets me where I do not need to go, but Im tired of visiting online shop all the time. It's annoying that I have to spend so many times in order to buy different electronic gadgets. Even when they had been so dispersed. I know now in a few seconds Ill just end up buying everything in one place, Tomtop online shop.

I have finally decided that I am not going to visit many online shops anymore. I have decided to buy only in Tomtop. Something economical? I have so many choices that I dont even know where to begin. I am not sure if I will be able to make the decision on my own. I don't have a lot of money either, so I probably don't have many options but I will get what I want.

I want to appreciate to the tomtop for giving such good discounts through which i got few stuff and then also to customer care team who dedicately being responsive on my emails when I was facing an issue. I will continue to do shopping from tomtop as they give special attention on their customer's issue.

An excellent smartphone. Of course the flagship, with such iron. Delivery to Russia, Chelyabinsk region ETM service. For 2 weeks brought, the courier to the house. They called, came, gave. The only thing that does not matter to the seller, but to the delivery service. Parcels come opened and sealed with adhesive tape. The act of opening and inspection is absent. Curious employees work in the delivery service ETM. But everything has come in integrity and safety. The seller is just fine, responding to letters adequately. I recommend to buy at this store.

Worse site to order from and Horrible customer service ever. I ordered Lixada 48" 4-in-1 Football Game Table couple weeks ago and still didn't receive it yet. They sent me an email asking me to pay for shipping even though it was mentioned on their website "free shipping". Once i showed them a proof of my order they deleted my order from their website and did not return any of my emails. I do not recommend this site to anyone and be careful of their scam.

Very quick shipping. I had this product for two days before they knew it was delivered! Got my item for almost $50 dollars less than the "big" shopping websites. Was updated with all pertinent information along the way. Will recommend this sight to all my family and friends and have already made two more purchases. Way to go Tomtop! My shopping experience couldn't have been easier.

Easy to do business, very low prices, great communication. I had an issue with a remote control and they went out of their way to make certain I was happy. Normally I wouldn't expect so much interaction for a sale of only one or two dollars, but they persisted until I was taken care of.

You can find just about any item you'd like at Tomtop.com. I like to see what's available in the latest tech products and they always come through. A great selection at prices that are very low, but the quality is high. You can find just about anything. Your package will be shipped quickly and in many cases the shipping is included in the price. I have purchased a GPS locater and two security cameras. They arrive securely packaged and they arrive quickly. Have a look around their website, tomtop.com; you won't be disappointed.

Very excellent shop with lot of exciting product and utility items. Anyone can explore lots of product and their detail for gifting or diy or house purpose, if it is not enough. U can find here best low price deal and lots of unique discount coupons... Delivery of goods are also very sound with your payment is protected with money back guarantee. If u found damage or worng item... Tomtop really nice international online shop.

It took a while to get here but probably just because I live in an island so it always takes more them for items to get here. The price of the device I bought is so little but its quality and design are excellent, I've been using it for a while now and works perfectly and made my life a lot better!

Horrible experience and they still have my money... ordered two years ago... nothing arrived... a bunch of emails... check the local post office... that way continued... i have mail seven months after ordering from with the same text... check the local post office... after two years they say six months is the maximum for a complaint... we are sorry for the inconvenience... a totally illegal practice

Dont buy from this scam company Tomtop if you are not looking at throwing money into the drain! Dont believe all the positive reviews because I think those are fake reviews especially when there are so many negative reviews out there thats similar to my personal experience dealing with this scammer. Once they take your money, they dont care about your problem!

Bought an Andoer camera with them, and they send me one with an all scratch protective case which I cant use the camera with it at all. The only thing the support ever did was wasting my time, trying to drag on emails then decided not to reply and ignore all my emails after I told them just send me a new case or refund.

I will certainly not want to deal with this company ever and I regretted not to do a bit of research before I buy anything from them!

QC at Packaging missed 2 remote controls for my Party lights that I ordered. And in a second order, there were no batteries in 4 of the Remote Controls for Party Lights.
I tried to send several requests to customer service, but no response. Offering Money (couple of $$$) to get good reviews will not change my review. You need to offer Excellent Service to your Buyers.

I received a phishing email from what is supposed to be these folks stating that I'd ordered a $450+ camera and was shipping it to a person in California. It asks for you to confirm your identity, which I dids not - and implied the purchase had been made via Paypal. I contacted Paypal and attempted to contact these folks. There is NO live customer service at all, only email contact, which for my part, I find suspect. Also it originates from outside the US - possibly China. I would not recommend dealing with these folks at all! I have emailed them and will update when I have some kind of response.

I've ordered from Tomtop a couple times so far and both times I have had a easy buying experience. The ability to pay with PayPal is a big plus and a confidence booster for making a secure payment. The shipping options allow me to choose the shipping method to suit my needs. I recommend Tomtop to anyone as a reputable vendor for electronic gadgetry.

I ordered a web camera from TomTop. It was a great deal, but after ordering it I changed my mind and wanted a better one. I tried to cancel the order but there was no way to do this via the app or web interface. I needed to send a message or call. I sent a message, then a day later tried to call. They don't have 24hr customer service and you call China, so that was $3 spent getting nowhere. They responded to the email 2 days later saying it was too late to cancel the order (I sent it within an hour of buying it). It's a darn good thing I ended up liking the camera and decided to keep it. If they make improvements to customer service, I guess I'd try buying from them again.

I made an order for a 3d printing build sheet

First they e-mailed me that my order went through. (10/6/21)

Then I get another E-mail that there was a problem with my credit card and I have to use another source even though the charge had posted to my credit card.

I wrote them back saying that they were wrong that it was posted. So they answered they had sent it.

Waiting for this item and tracking it. I still do not have it and today is Oct 26th and the tracking shows that it left Atlanta 5 days ago and USPS says a label was created but not yet in the system. I asked Tomtop to initiate a trace and they refused saying to give it some more time and they hope I get it soon.

I have a video blog on Youtube and use this camera, along with 3 others (including a go pro). This one took the best shots, mounted on a rail AND the battery lasted longer than all the others. I'm happy! Shipping was less than 2 weeks from China..