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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I wanted to do a trial order to see how good they were. They would not accept my credit card because it's an American card and I'm staying temporarily in Thailand. I then tried to use Paypal, with which I've never had a problem and they would not accept that for the same reason. Akiexpress takes my card without any problem and Banggood takes my Paypal without any problem.
Security is great, but they appear more interested in playing cop than selling merchandise and it would be impossible to send a gift to someone who did not live at your credit card mailing address.
Date of experience: October 27, 2018
Tom Top has the occasional good deal but I don't think their customer service is as good as Banggood. I keep getting emails saying to write good reviews for useless coupons. I reviewed a product I bought on their site and mentioned a problem with it and they didn't print the review. Banggood allows negative reviews on their website but it appears anything negative is not allowed on TomTop's website.
Date of experience: September 3, 2017
I am a new customer at this store and so far i am satisfied with the purchased products. Delivery is fast and well packed. I have a complaint to the customer service because I did not answer my inquiries regarding a purchase or use of prize points.
Date of experience: September 13, 2017
Excellent service, fast and reliable, site and app with easy access and intuitive navigation. Accepts various forms of payment including Paypal and ticket. The prices are competitive and offers various shipping methods, from the simplest and cheapest to the express. I recommend it to all my friends."
Date of experience: February 6, 2018
I purchased products from Tomtop and they arrived faster than i expected. It was in good packing and the condition and assurance of quality and delivery was really great.
Will definitely use once again :)
Date of experience: November 20, 2015
I made an order with these people, they said the item was out of stock and would take "some time" to get new stock, yet on the tomtop website it was in stock... they have no intention of helping me out or providing any level of customer service, I've had to report them to paypal to get my money back... I wouldn't recommend anyone using them!
Date of experience: March 19, 2016
Made my order 3 weeks ago which is supposed to go to Australia, and still haven't received it. Contacted the customer service and they just show me a tracking status that the item is already arrive in the local post office, but the tracking didn't show which country it is. So I dig a bit more from the tracking website and find out the item is actually in Belgium and couldn't be delivered. They clearly messed up the delivery and refused to apologise and ask me just wait. What a customer service! It seems that I will not going to get my parcel and money back either! So don't deal with company! I learned my lesson.
Date of experience: September 4, 2017
Dear customer, thank you very much for your review, please kindly let me know your order number and email address, i will check for you and find out the reason why it can't be delivered or if it was just a misunderstanding, anyway please advise the necessary information to me as soon as possible.
I ordered a boat for y hubby for Christmas on 15/11/2016 after initiating an online chat session on about 01/12/2016 I was told the product is being tested and will be dispatched in 1-2 days, ok no probs. BUT
5 days later I again asked them when will it be shipped to which I was told your product is being tested and will be shipped in 1-2 days!
Online chat staff obviously read from a script and don't know $#*!!
Paypal dispute opened to receive a refund... Very disappointed to say the least!
Date of experience: December 6, 2016
Dear Customer,
Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.
If possible, please send email to support@tomtop.com, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
This place is like shopping in a dream mall. The selections of toys and electronics is amazing! I've enjoyed shopping here and will continue to come back time and time again because of the prices and selection and hard to find novelty products. Make this your goto site and sometimes they have the products here in the US so you get better pricing and shipping than normal.
Date of experience: July 10, 2017
Purchased a projector in December. It was advertised as being functional for either ceiling mounting or table-top use. Turns out table-top use was not viable, so I needed to return it. The company is based in China; phone calls are not answered, and emails are not returned promptly (and sometimes not at all). It took me until the end of April and 18 emails to get finally get refunded (not to mention that it cost $85 to return the projector- seriously).
Date of experience: April 29, 2016
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
Bought a projector light thru ebay from Toptop, a special cable is fault and loose all the time, needed fixing it in a certain position before it; ll turn on. Seller promised to ship a replacement cable, after wait for 6 weeks, nothing, so they said they'll send another one. Another month passed, still got nothing, and started back and forth with seller and keep asking us to wait and it's custom's problem like I've never bought from China before. They keep dragging until is over the 90-day ebay period that I can non longer give negative feedback, and guess what, all of a sudden they stop responding. DO NOT BUY from Tomtop, they are dishonest and full of lies.
Date of experience: June 24, 2013
I gave tomtop a false review. I was completely wrong about these company in my previous reviews. There was a mix up with an item I ordered and i was to quick to judge without giving them a change. They have an unbelievable determination to satisfy my situation. A huge apologize to you and thank you. I would say to anyone, buy from tomtop. They are on top.
Date of experience: February 17, 2017
This is one of the most popular drones in the amateur drone market. Particularly I think if it is a stable drone and quite manageable, but today for that price or a little more money you get drones of better characteristics. However overall I give a good rating for the price that tomtop handles!
Date of experience: March 11, 2017
Everyday the spam emails arrive for months now, I never ordered from them and I block the emails but still they find a way through by modulating their email address! Top spammers gotta be poor products and service won't be around for long!
Date of experience: December 7, 2017
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
I would like to leave my honest review from shopping at Tomtop. I recently purchased an smartphone Xiaomi Mi6 and the product was delivered fast and in very good package.
I'm extremely happy with the purchase and the store, I recommend shop at Tomtop.
Date of experience: August 15, 2017
I orded a star projector, it took three months to arrive and when it did it needed to be completely assembled, including wiring. Once assembled the item did not work. The company ignore emails and PayPal's dispute 'service' will only give a refund if I return the item at my own cost. The return address is in China despite the website I brought the product from misleading me into thinking it was a UK site. The cost to return the item would be higher than it cost. This company are fraudsters who sell faulty and poor quality goods which don't work and then the buyer is unable to get a refund. AVOID!
Date of experience: January 6, 2015
I have shopped TomTop on one occasion and I have found the experience to be without hassle. Living in México can make many products expensive. So shopping at TomTop save me a ton of money, Postage and shipping costs are very reasonable with many items having free shipping.
Date of experience: November 17, 2015
First I ordered a sample - the product was good. Then I ordered 100 pcs and they had changed the product so that it was useless for my purpose. I tried to Contact them numerous times and they never responded. Stay away from this business!
Date of experience: May 30, 2018
Dear Philip S.，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
The prices are ok. Sometimes they send defective products but this can happen and at other stores. But if you have any problem FORGET about them! Customer service is awful, actually i can say they don't have any.
Relations with customer is very bad and when you ask something most of the times you will get Inadequate answet!
Date of experience: June 22, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
No communication. Fake mail on paypal.Not written anything about the company details.No phone numbers on the camfere web site. Its a web store that must be closed by the authorities.
Do not risk your money with that fake
Date of experience: December 15, 2016
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought. We will improve our service and looking forward to the next cooperation with you!
Professional service, with an efficient customer service and the shipments usually arrive before the marked. Until now I have bought a cell phone and a camera on this page and everything has arrived in correct condition and functioning.
Date of experience: July 23, 2017
I have ordered multiple items in the past. Great prices, speedy delivery, and good products! Most recently ordered snorkel masks and am excited to use them on my upcoming cruise. Tested it in the pool and works great!
Date of experience: September 14, 2017
Where do I start? Let's see, first I purchase a Android cable box for $25.00 not bad right?. Then I waited for ever for it to arrive. Finally when it does arrive it doesn't even work "Turn On" When I tried to reach TOMTOP for assistance I am told that all of their items are tested before shipping them out. Sure! Just like the 1000 & 1 other items you sold to hardworking customers that did not work. I was ensured I would get a new item, tic toc it never came. I asked for a refund and they gave me the run around. YES! Finally I get a message that they refunded me my money... Oh so I thought, because here I sit still checking and guess what? NO REFUND... SCAM SCAM SCAM... Their merchandise is TRASH!
Date of experience: March 23, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
These kits are fun and challenging for a guitar enthusiast. Customize it to your liking. Would be better with layout and assembly instructions with kit however all instructions are available on the internet. Good deal for the price.
Date of experience: April 3, 2017
Few times I took goods from TomTop shop. I was very satisfied with quality of products which I took. Also one time I write to resolution center and everything was solved fast and in my favor. I recommend you TomTop as good place with wide range of different projects.
Date of experience: December 8, 2015
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Robert R,
Thank you very much for your feedback.
Our website supports credit card payment. In order to ensure the security of both transactions, we need customers to provide relevant information to confirm the order. Please understand!
Have you already placed an order on our website? Can you provide your order number? I will check the order information for you and will contact you as soon as possible to solve the problem for you.
Best regards,
Adene