TomTop

I was able to find and order the part I needed very easily. Checkout and payment were also easy. Only "down" side was the time it took to get the part. I don't remember if expedited shipping was available or not, but if it was, that would have solved my only "down" part of this review.

Excellent shop.
I ordered several times at this store.
Very satisfied.
The parcels came quickly. All parcels with a track number.
Quality and quantity correspond to the description on the site.
I recommend the store.

I purchased an android box from them and box keep crashing, so I asked them if there was any software/firmware that needs to be upgraded to avoid it from crashing? Their responded was "please send a video, and we'll assist you further". How am I supposed to know when it will crash. I wouldn't buy anything from these guys.

One start because of customer service is not there lot of things happen. From item being late 7 weeks to the item being broken when it got here I have tryed to chat to them about this with no luck o and the online chat is alwas closed if you are going to sell to Australia can not not put a return in as the website has not updated
Both of my items

I bought a GPS unit that came with corrupted software. I contacted customer service by email. I could tell that "Lisa" was in China, but she worked with me multiple times to correct the problem. Eventually, she had to place the new software (too large a file to email) in a Dropbox for me to download. She was patient with me an unrelenting in solving my problem.

Hi, I want to thank Tomtop for his honest way of selling. I have bought several products, and I have received all the purchases, the shipments are as specified in the products arrive at the time they advertise, it is nice to buy in tomtop,

My First time shopping with TomTop was a great experience. Great customer service, nice products. I received my product ahead of schedule and in great packaging with no damage to my product whatsoever. Great Job guys! Look forward to shopping with you all again soon.

Tomtops goods have always been first class lower prices than anywhere else that I have tried. The service is excellent and their postal is far faster than anywhere else. I hope for many more years as a customer of theirs

I ordered a Bewell wristwatch made of maple wood advertised as "Made of high-quality maple wood, environment-friendly" and "Health & comfortable, especially for those with skin allergies." I wore this watch and it caused serious 3rd degree chemical burns that I am still suffering from nearly a month later. I contacted Tomtop support and they accused me of burning myself with heat. This is my second Bewell maple watch, the first purchased from Etsy. I had no such issues the Etsy watch, other that it falling apart after a couple of months.

I have been buying from Tomtop for a while now with great success. I did have a problem with a short shipped item but through contacts with "Alisa" we got it straightened out. I do understand why she was so cautious but she was easy to work with. I will continue to buy from Tomtop because of Alisa. Everything I have bought from them is better than expected and priced reasonably.

I made a purchase from tomtop.com, received the product was not as described, not working, and useless, send emails, photos and videos to the seller as they requested, but did not workout, I requested for refund, they finally agree to refund if I send back the products back to them at my cost and they received the products. I sent the product back to them to the address they give to me at my cost, but I still did not receive the refund after 4 months and they stop communication with me since then.
In summary, this is a scam seller, who sell useless trash as good products with high price to make money, and you will lose more money to send the item back to them.

This shop is the worst ever. Since the June the third they have promised me a refund, but still no money.

I suspect that all good reviews here are false.

Update: Still no money and very interesting that they know what order this is about. I am using another email adress and have not written my order number in this review.

I was told about one of the flash sales for a Les Paul style DIY guitar on one of the Facebook guitar kit builders sites. I thought well what do I have to lose at 77 bucks right? Well in this case 77 bucks. The finish was horrid. Looked like the surface of the Maple flame veneer, already paper thin, had been cratered. The binding at the neck was raised up. People get varied quality from the sounds of it and all I heard was customer service was crap. I sent a photo of the product and told them it was a huge disappointment. Never heard a word from them. Blew me right off. I e mailed them July 12 so its been awhile. This is the 4th kit Ive built and it will be far from the last, but TopTom wont see my money again. They got 1 shot and blew it. Crap product and even crappier customer service. I finally decided to see what I could make of it but I will have to do a solid color. The flame is just hog wash on this one.

I have been purchasing from Tomtop for about a year now. They provide great price as per their online notification. They are true to their on what they send to you online and when you receive the items it is what they say. Last, the shipment is fast.

I needed a new smartphone, saw one on the Tomtop.com site and bought it online, no mention of it being out of stock. I got an email from them saying the could not supply the phone and would I like a refund.
I sourced an alternative phone from a different company and accepted their refund.
Tomtop then advised me that they could now supply the phone and would be sending it. I advised them that I had an alternative phone and that I had accepted their offer of a refund.
They sent the phone anyway!
Then I was to fund the return of the phone that they need not have sent.
Their business practice seems to be sell what they don't have, source it, then send it even if they have offered a refund in the hope you just accept it.
I will NEVER do business with this very dodgy company again.

I purchased a Umidigi Z plus and it took longer than 2 months. I still haven't got it yet so far. The company won't even respond to my email, phone calls, or respond to Paypal. I have to waste my time to get my money back. I will never shop TomTop again. Take my word or you will end up like me. The tracking numbe shows it has arrived last month but I received nothing...

Really good service, quick delivery and the product is just as announced. Great price as well. 4 days after I placed my order I tried to track my item but I wasn't able to do it, then I sent an e-mail to support. Emma helped me quickly sending a link where I could track my parcel, easy and simple. And for my surprise, the parcel was already in my country. Awesome. Thanks Emma and thanks Tomtop!

I had a problem with a product deficiency... one that happened to be a somewhat rare defect of the product. The support has given me a partial refund so that I could obtain the defective part to remedy the problem. Teresa was instrumental and very helpful toward a solution.

I ordered a camera and received it all scratched. The package was sent all well covered so it is crystal clear it was impossible to be damaged on the way, it was sent like that on purpose. The company blamed the shipping and tried not to take any responsibility of it. What worst is, I wrote a review on the site and they deleted it. I tried to get a new case for the camera and they wanted to charge me for the shipping.
This company is not serious. Terrible customer service, not reliable at all and they sent already used and damaged products. Will never recommend it.

Tomtop is a sure choice.
I've bought several items from tomtop.
Besides the great prices, they have several interesting shipping options, and video reviews of the products, which helps the final choice.
The support service is nice and works ok.

Careful!
I got an E-Mail from Tomtop where I was asked to write a positive review for them and they offered me 2$/3$/5$ Coupons depending on how much review sites I write a positive review.

So they try to buy positive feedback! I won't support such a bad behaviour.

Tomtop is a great store to shop at. It has a lot of products to choose among and the prices are just amazing. I bought a lot of products during last year and I had no problem at all. I would recommend this shop to all my friends and colleagues. The shop offers fast shipping worldwide.

Horrible customer service over 35 attempts to resolved shipping errors and faulty products... luckily i paid thru paypal and now going to have to report and refund my order. Not recommended poorest service i have ever seen in my life