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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Unfortunately I bought a product, arrived with defects, I contacted Tom top, I asked for the replacement of the product... after several emails, I have not 'replied... I remained with the product defective and unusable...
Date of experience: October 11, 2017
Purchased 3 smartwatches. One arrived not working at all. The other two would not connect to phone or if they did the different options did not work. If you moved your arm the pedometer would register. They would not take them back or offer any refund or credit. Very poor service and quality.
Date of experience: August 3, 2017
Dear Sir
I purchased a walkera master cp electric helicopter on line from yourselves after waiting four weeks for it to arrive from china, only to find that the Radio Devo 7 mall functioned and stopped working before i could even fly the helicopter model, I then contacted Tomtop at least 12 times over a period of three months, to date it has still not been replaced even when at my cost, sent back the faulty radio.
To sum it up Tomtom your customer care is the worst i have ever dealt with, you need to up your game or loose many old and new customers.
Regards
Paul Hewitt. UK.
Date of experience: December 21, 2016
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought. We will improve our service and looking forward to the next cooperation with you!
I've ordered a number of different items from Tomtop - electronics, musical equipment and hiking gear, to list a few. The descriptions have been detailed and accurate, and the items have been exactly as described. The quality of the items has been good, and prices very reasonable. Postage has been prompt.
Date of experience: February 24, 2017
I bought a mini projector from TomTop and I am satisfied with the product and the service. The price was good and the quality as well. I'm happy I bought it and I really enjoyed watching movies with the projector. I would recommend buying it.
Date of experience: March 13, 2018
After few days I've payed for an order, they send me an email to ask extra charge... I reply to delete my order and refound my payment.
They never reply to my several emails (sent to different mail address: *******@tomtop.com; *******@tomtop.com; *******@tomtop.com, and via facebook) and no reply by ph **************
The order is still "processing" and they no give me back the money yet
Date of experience: August 28, 2017
Dear customer, i am very sorry to see this review, please kindly advise me your order number and email address, i will help you to check this order and refund the money to you as soon as possible.
Great store. Quality product. Particularly interesting items in the section FlashDeals! I used to buy multimeters, action camera, different tool. The shop does not skimp on the companies of delivery of parcels. Almost all orders I brought the courier to the house. A shop professionally paints ALL characteristics of the product, do not do many shops. Regularly buy there.
Date of experience: September 17, 2017
I liked my first experience with the site in the first moment I was afraid but after researching and seeing the great variety of the site, I had no doubt acquire one of the primes of many products of the site. Show!
Date of experience: December 11, 2017
I made a purchase on July 14,2017 (a mobile phone).
Tomtop sent me an email 3 days later indicating the tracking link (DHL).
Again 3 days later, on the tracking link, I check that the package is returned to TOMTOP for damage to the outer packaging.
TOMTOP does not get in touch with me or inform me of anything, so I demand it on August 4th.
After several days they respond that they will send the article again. This is the latest news from them. They never sent the article or returned the money.
Thanks to PAYPAL I was able to get my money back.
TOMTOP cheated on me twice and tried to steal my money.
Never more.
Updated 12 sep 17:
Now, TOMTOP responds to this review... instead of responding to the multiple communications I tried, I only have an answer when I put a negative note on this platform.
They are only interested in giving a good image to continue to deceive... a real pity.
Date of experience: September 11, 2017
Dear Jose,
Thank you very much for your comment.
I am very sorry for making you feel bad when doing business with us, this case will be thoroughly investigated
And we will work out a solution for stopping this kind of things happent again.
Looking forward to do more business in the future.
Tomtop.com
Thanks for all! A very good place for very good products very pleased with both the quality of the products and the speed of delivery of the products! I will make the markets I need only from here! Thank you so much for everything!
Date of experience: September 9, 2017
Beware of TomTop, do not support products that arrive damaged, my sister bought a Smart Watch Amazfit and arrived with bluetooth that does not turn on.
TomTop even blocked my sister's email directly from their email client.
CAUTION Do not buy from this shameless store.
Gearbest is the best!
Date of experience: October 1, 2017
Dear customer,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you the latest shipping information or do something needful to work out a solution to you earlier.
Thank you very much for your patience and lookinf forwar to see your prompt reply.
Tomtop.com
Good Day
I have placed on order on 03/08/2017 and did an EFT for the goods. This order I was supposed to have received between 7/10 working days. Up till date the order has not come in. I have emailed support and requested feedback. These guys do not ever come back to you. Wholesale at Tomtop managed to back back to me requesting more info which sent. Now i am still waiting for their feedback. I think that this is a scam company and google should remove all of their products from being advertised on the net. Now i will have to find means of getting my money back. AN17H03E4544-1AISNB it is absolutely difficult to get feed back from *******@tomtop.com they just ignore the emails sent for queries. Still waiting for feedback to come from *******@tomtop.com.
Please let me know how to get my refund - an email address straight to your accounts that can assist would help.
I want what i paid for or a complete refund.
Date of experience: September 11, 2017
Dear Charles G.
Thank you very much for your comment.
Thank you for informing me your order number,
I have checked your order with the coder in our system,
It is saying that the order now is still in processing and
Will be shipped this weekend.
Customer will get updating about the shipping information
As soon as the goods been shipped.
Tomtop.com
Shop fraudsters. I bought with Ebay. They sent me a defective quadrocopter. First, he promised to return the money after I leave a good review. And then, after I did it, do not respond to messages.
Fraudsters do not buy anything from them.
Date of experience: July 30, 2015
I have purchased at tomtop online shop several times and I have never been disappointed, the product and the price offered are very attractive, and many discounts are offered, the delivery is safe and fast.
Date of experience: September 17, 2017
I was asked by the Tomtop company to give a positive review and they, in turn would give me money. My item never worked but I received a refund. The Tomtop company wanted to keep part of my money for said defective item, but I complained again and they issued a full refund. The full refund is the positive part.
Date of experience: December 31, 2016
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
TOMTOP never again.
I first bought two bags on the drone, got just one. Nobody reacts, 23 dollars down the drain!
2. I bought the transmitter antenna DJI advance. To this day nothing 22 dollars down the drain!
Unserious dealers. Not anymore! Paul
Date of experience: February 22, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I bought some products and i'll definetely do it again.
I am satisfied with it, i got what i ordered.
Good prices, fast delivery especially United Kingdom warehouse and everything was ok. My recommendation.
Date of experience: April 5, 2017
The checkout was easy, and our order arrived faster than the suggested delivery date! We received everything we ordered, and everything was in excellent condition. I wouldn't hesitate to buy from this seller again!
Date of experience: June 2, 2017
Fine chinese shop. Right now they are quite new but they are reliable. By now i got two orders made to this shop on expensive items and both arrived fine. They are doing a great job opening alternatives to the most knowed shops.
Date of experience: June 15, 2017
In this online store, I ordered a Xiaomi Mi Bluetooth Wireless Gamepad. My
Order was sent very quickly, support the store to answer my questions very quickly. Sending
With my order came to me very quickly, the parcel was unharmed. I also liked the fact that this
Online store a wide assortment and low prices, and store provides several options for delivery,
Which is a huge plus.
I would recommend this online store. I will continue to buy goods only in this online store.
Date of experience: November 20, 2015
I've bought from Tomtop twice. Both times, my items (a USB WiFi adapter and a Xiaomi Miband) have arrived promptly, were genuine as described and continue to work well. I will buy from them again as they have a good range of products and are easy to deal with.
Date of experience: December 14, 2015
Well I have to say your prices are good but waiting for 3 hoverboards and numerous emails for a month finally I receive them a little late as Christmas gifts for my kids... Since I had very bad customer service to respond to my emails I will never order from Tomtop again..
Date of experience: December 29, 2015
I placed an order for 6 led lights to use on my driveway. 2 of the lights were white and the other 4 were blue (I ordered all white). To make it easy for them, I asked for two more blue lights so they all matched. They agreed to send and package never arrived. Next, they agreed to refund for the 2 white lights. This did not happen. I have been fighting them for 4 months and they refuse to send the lights or refund the money. I have so many email messages with their stated promises and no resolution. After reading their reviews, many others have similar issues. PLEASE BE AWARE OF THIS COMPANY. WARNING. Transaction ID **************. They will respond with a sorry for order issues and it is nothing more than a show. They do nothing to refund or remedy an order. Further, they mirepresented themselves as a US seller on Ebay.
Date of experience: July 20, 2018
Bought many items off this company from fishing reels to rc drones to spare parts all delivered on time as all great value. The tomtop team always reply to questions and answer all queries reccomend to all.
Date of experience: September 19, 2017
Product was exactly what I was expecting and the price was great but after the order was placed I received no communication until I inquired as to the status. The website indicated that if my order were placed in early December it would arrive before Christmas, it was 3 weeks late.
Date of experience: February 19, 2017
Oh my dear customer, i am very sorry to hear about that, we will do our best to improve our service. Looking forward to co-operate with you again.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
My dear customer, i cam so sorry to hear about your story, please kindly let me know your order number and email address, i will help you to solve this problem, in this case, partial refund is acceptable.