TomTop

Store with very nice price and quite big asortiments. In this moment Tomtop is the cheapest online store in China. To present day i made over 10 orders and i am very satisfied. In many products they provide to pay a custom, it's big advantage. I recommended this store totally!

I ordered two things from Tomtop(over 250 USD), they never arrived and though I was refunded I was never given a working tracking number, IT WAS FAKE. After two months of them holding my money, I got refunded only after a thousand complaint messages! Now they are offering me 3 dollars to write a positive review! They are capitalizing on others money and not sending anything! Never trust this site.

Very poor quality product.not good quality product. Very poor quality product.not good quality product. Very poor quality product.not good quality product. Very poor quality product.not good quality product. Very poor quality product.not good quality product.

I ordered an oscilloscope kit including a case. The oscilloscope was delivered and works fine, but the case was missing.

It took them two weeks to agree to send the case. A further three weeks later it still hadn't been sent, and they agreed to refund part of the purchase price so that I could order it elsewhere.

Hello. Although usually I wouldn't buy outside other known webstores I've decided to take a go on this one since they have some sweet deals. Really low-cost specially at some days, almost 50% discount. Shipment's were also fast and good. Support is ok. Could be better but had no complaints about feedback. Usefull people.

Ordered a DJI Mavic Pro, explicitly from the german warehouse. It was marked "usually shippes within one business day". After one week without notice I asked and they sent me a tracking number for a parcel being shipped from china (!). But the story doesn't end here. I ordered four weeks ago and haven't gotten anything yet! Tomtop does not answer any messages, neither through email nor through Paypal. I am currently trying to get my money back through Paypal and I can only warn people from this shop - don't buy there, this is a ripoff!

I have been buying since six months. Initially I found buying very smooth. You get items at very good price. But free shipping is an issue Tomtop needs to address. For example goods are shipped from China warehouse through bpost2.be land in Belgium and remain there. No website can find item status or location. And Tomtop support or customer care do not reply mails.
I don't think one has to wait 2 months having paid for the item, and again go for cancellations and refund which only Tomtop knows the time it will take to refund the money. It is really a vey bitter and bad experience. Wish Tomtop take serious note of it.
Lalithkumar.

I have already made couple of purchases on this site, so I have a little bit of experience. I was surprised how fast was product delivered from China. I have ordered Xiaomi 3x M365 scooter and shipping was free of charge, delivered within month. They have taken care of taxes, and I did not have to pay any customs or VAT. I have purchased the same item from another shop, which took more than 3 months to compare to 3 weeks via Tomtop.
Customer service was good, although it took them to reply 1-2 days, they actually responded on topic, trying to do their best answering my questions.
Overall experience very positive.
They even have loyality points that you can use to further lower the price of product of your choice
Thanks

I ordered a product - product was tracked from China until South Africa via DHL - as soon as it got here it disappeared never to be seen again. Spoke to DHL and they had no idea where it went. I requested assistance from Tomtop in tracking it down but they just ignored my mails. Basically my advice is don't use Tomtop if you live in South Africa.

I buy in the store for a long time. A wide range of goods and a variety of product categories.
I like to buy goods by shares and TomTop often arranges shares.
The store supports a large number of payment systems, but I most like Webmoney.
Delivery of orders to my city Stavropol takes 2-3 weeks.
I'm happy when I get packages from TomTop.
Thanks for your work!

I received a C-Fly Obtain 803 drone from TomTop with a defective/faulty controller.
I have requested a replacement controller but all TomTop have offered is a discount off purchase price in order to have controller repaired.
A repairer cannot fix a faulty battery.
Further requests to TomTop to have controller replaced have gone unanswered, so my impression of their customer service so far is poor.

I purchased a JJRC elfe H37 drone on internet in November 2016. It took two months to arrive. When it got here one of the propellers would not spin. Very poor quality. Do not buy products here. Garbage.

Meanwhile ordered goods at TomTop for approximately 160.
I am very satisfied
- with good qualitity
- response time of Tomtop support
- meaningful answers (support)
- with delivery time
- with price level

First had problem with one product because of a fault:
- Tomtop answered within 48hours to my support (warranty) request,
- got clear answer on return information needed and procedure.
- could return product to Hamburg which is good, because I life in Germany
- after Tomtop received & proofed good returned, got request whether I want to have a replacement or money back.

Greetings Michael

I bought a Xiaomi WiFi Repeater Pro on the 31st August and it reached my end by the 19th October last, about 50 days, most of that time spent here in Argentina, not that bad considering these pandemic times. The package arrived in apparent good condition, when the plastic cover was removed; the box inside presented slight dentations, but the product inside was in perfect condition. Already paired it to my WiFi network and works just fine. Very pleased with this product, I strongly recommend it. Thank you once again TomTop.

Worst internet store ever.im still waiting item standard shipping one month plus 17 days. Tracking number said in transit but where?
Second item paid priority shipping 4-7 business days now still in transit bout month.so get lost thiefs
I get camera after 2 months. When shake camera make noise inside something not fit inside.
Just get lost chinese thiefs!
Second item still in transit...
Stay away people keep money safe! Update: order wit trcknumber RV*******CN shipped on 09 12 2019 almost 2 damn months and still in china yet. Nobody answer ma mail nobody give ma money back!
Every body can check trckngnumber and view who's said lies!

I ordered two light bulbs. After almost two months, I had to go to the post office and pay postage for a "free shipping product". One of the bulbs wouldn't work. They told me to send a detailed video of the problem so the techs could help me. (With screwing in a light bulb). I asked for a shipping label to send back their product and they said I would have to pay shipping. If you get Iris as a consumer "help" agent, you are sunk.

I am writing this review after 2-3 years of using Tomtop.
I purchased from 1-2 $ items to 60$ items, and verything went ok.
As i said, they need to improve their shipping experience, but overall i would reccomend.
They have a large variety of products, some of them with a significant discount.
Overall, a 4/5 is ok.

Ordered hoverboard, took my money, no email showing confirmation. I emailed them and they gave me a phony tracking number. Then they claim customs took it. Then they said there is a problem refunding my money! FRAUD! I filed a claim with paypal, hopefully they can reverse the charges!

Horrible horrible shipping times. No tracking and do not bother asking questions. I received the EXACT same automated reply 3 times when asking different questions. The good reviews are paid for by the company. Do NOT USE THIS SITE. You will be sorry that much is clear

About a month ago I first ordered Tomtop and everything was perfect, delivery time was good, mainly free shipping, product price is also super, especially perfect discounts, which is a great discount, I can only recommend

A few months ago I bought four DMX moving heads. One of them stopped working within the warranty period. I asked for claim to be repairing or refundet. In reality, they do not accept any claims. They only wanted to refund me a maximum of 12 euros, given that one head cost more than 100 euros. If you buy something from Thomtop do not rely on any warranty. I will never buy anything from Tomtop again!

I ordered a phone from Tomtop on Ebay. The transaction was a trainwreck and was never completed. They lied about the phone having been shipped when it was not. When I asked them for proof of shipment, they could not do it. It was difficult and time-consuming to get a refund, even with Ebay customer support. I needed to get the refund to purchase elsewhere, and they delayed and played unethical games. Tomtop then emailed me to ask me to change my poor review to a positive review. Really? I am not surprised at the warning that they give incentives for positive reviews. Do yourself a favor and avoid this business at all costs,

I trust them and i do recommend to all my friends and my parteners! I am very glad that i discovered them, such nice guys and an awesome work in the middle. Best team, best buyers.
I don't have to say something else, everybody knows that they are the real deal!
Keep up the good work, guys!