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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I ordered several items from Tomtop. The items are coming from local warehouse as Chinese. I never had a problem. They are very professionnal and fast. The item is well packaged and correspond to the description
Date of experience: May 16, 2017
I ordered Koogeek Smart Health Scale. I received the item in good condition with very good packing. My first experience with TomTop was very good except a small delay in communication. Therefore I give 4 stars.
Date of experience: May 18, 2017
Something I like is easy way for shopping, best prices and large quantity of products.
Payment is well executed and there is no mistake. Howewer problem may only be a dispatch of goods because some post office don't work well. Very hepfull is rewiev and info about product
Date of experience: July 11, 2017
2016-12-28 i ordered laser engraver and it is still PROCESSING. They not have shipped it yet. And why they have not shipped? Because they NOT HAVE IT.
Same item is now preorder.
2017-1-8 i contact live chat and they promise that they refund in 1-3 days.
I wait 4 days and still no refund. Then i contact they mail support many times and no answer until now. Guess what? They said wait one more week!
I have opened Paypal dispute now. I will get my money back.
They no have any kind support at all. Beware, you lose your money and some fat chinese scam laughing at you.
I think that they have child labor too. Scam.
Date of experience: January 8, 2017
As soon as you realize you are being scammed file a complaint with pay pal then call pay pal and have them file a claim if they cannot furnish proof that the item is being sent to you in 10 days pay pal will refund you. Also contact your bank and file a claim with them about the scam they are running one way or another we will beat these scammers. Next file a complaint with the Better Business bureau. I am currently in this process good luck to you all. Tomtop is obviously trolling this page to burry the real comments don't be fooled
Date of experience: March 2, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I bought two Solid state relays from Tomtop, I tested them, one worked, the other one did not work at all, I contacted with customer service, I did not get any reply.
I wanted to enter the product review, it did not let me enter my review (low rating review).
Date of experience: February 14, 2017
Please be aware that your item may never be delivered. Purchsed a camera 18/7, via e bay, complained to the company several times, told it had been reposted... Requested refund... Nnever had refund. The company advertise as a UK company! This is not the case they are based in china. Please do not purchase any goods total rip off company!
Date of experience: September 4, 2016
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
All the stars from me to TomTop. I recently purchased the Hubsan H501S... The transaction went smoothly and the delievery was on time. I also purchased a spare battery for the H501S and that arrived on time too! I am 100% satisfied with my products and the service provided by this First Class company! Thank you very much TomTop. I will be back to purchase more things from you very soon! Mike (Waterford Ireland)
Date of experience: February 28, 2017
My first purchase with Tomtop was a very positive experience. The product was as described and functioned perfectly. The shipping time was also within the specified timeframe. Also the price couldn't be beat!
Date of experience: July 8, 2017
I ordered DJI Mavic and payed the money. And after we got email that customs costs will be expensive if they send it by DHL we got no more answers from Tomtop. And thats how one month passed by and 1k+ dollars just for nothing.
Date of experience: July 30, 2017
My dear customer, i am very sorry to see your reviews and can't wait to help you to solve this problem however without be informed the order number and your email address making me impossible to do anything, please kindly advise information needed for searching your order as soon as possible.
Is good store, technology and price goes well. Sometimes take more time than we expected to receive all we bought, but I never received any compromise to receive mi purchase in less time than there appear in the website. I understand coul take more time than other online stores, but this is one reason to consider the good price. For me is it OK, I can keep shoping in the store.
Date of experience: January 30, 2017
My order from Tomtop was charged through Paypal to my CC.
After 10 days trying to comunicate with Tomtop via email ( 5 emails unanswered) regarding the invoice and the delay in shipment, I didnt receive a answer. The product is still on Hold.
Alredy asked Paypal to refund my money after a dispute.
Ill see what happens.
Date of experience: March 8, 2016
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
Ordered a walkera v 450do3 heli. Opened box to find a heli as advertised with no instruction booklet, and no cd disk as advertised. Email told them about missing items, they told me take a picture of missing items after many attempts got nowhere still don't have cd disk. Went to a chat room someone sent me his own manual. Great con game take a picture of something u don't have.?
Date of experience: March 12, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I can say I love Tomtop! First thing that attracted me to TomTop was the free shipping to all items. Now, even if they have a small shipping fee added, I love their website, too. And now the shipping is faster!
The second thing that I love from Tomtop.com is the savings system. They have a very good points system, with this you can save the items costs. It should be fine for us to be able to save also from shipping costs, but it also good the actual system. About the coupons, it would be better if the site-wide coupons would be more frequent offered. As about the items, you can find almost everything and the prices are very good! I really recomend the shopping on TOMTOP.COM!
Date of experience: November 22, 2015
I bought a really cool thermometer (non touch with LCD display) and a watch on this website. Naviforce watch is very stylish and has a great glow in the dark display with the date. Thermometer is great and precise and no need to wake your child up to take the temp. Really like those products.
Date of experience: June 9, 2017
The best Webshop in the World. Why? Because they always have a down payment. Real discounting.
The quality of the products is first class, excellent. All in original, unopened Package. This is really good, when I open the package first.
Very good shipping, and very low shipping Cost with ultra fast Shipping!
If you has any Problem, the After-Sales Service is kindly with great Communikation.
My best Webshop in the World!
Date of experience: September 24, 2017
I've dealt with TomTop for several years now and don't remember ever being disappointed. Friends say I have 'too many' hobbies and interests, TomTop has been able to supply something for each. Anything in stock in USA warehouse gets incredibly fast delivery (2~3 days) I see no reason why I couldn't be dealing with them for several more years
Date of experience: October 8, 2017
Ordered the B6 Mini Battery balance Charger from them for only $16, Also ordered the Power supply for it from them. A friend had a spare power supply so I requested a refund, The refund came back quick and there were no problems. I've had the charger for a few months now and its still working flawlessly.
The mjx bugs 3 I ordered the charger for was also from tomtop, and is also still working perfectly. Definitely recommend this website.
Date of experience: August 1, 2017
I live in NYC and ordered a Hoverboard. It took 3 weeks to finally arrive. In the interim, I emailed twice for a tracking # or status update. Got email responses that looked bogus and linked to a FedEx tracking number that did not seem to relate to my order. The 2nd email had a tracking # that worked on a 3rd party Chinese courier website. Seems they switch to FedEx only after it gets to the US. However, Hoverboard is exactly as described and cool as hell to ride. Well packaged and so far no fire/explosion. Instructions in very poor English. No warranty.
Date of experience: December 16, 2015
Tomtop.com was new to me at that time i first browse on this site, i happened to surf the site because i saw a promotional sale, which i happily joined and was surprised that the item i ordered( a mousepad) was on time to arrived at my post office.
Date of experience: November 30, 2015
Mail I received from TOMTOP today
AA18G03J1914-YAX8YK
1. We said that you will be repaired locally, we will bear the repair fee for you, and you do not agree.
* Do not tell lies!
2. We say that you make up a part of the money, we will send you a new one, and you will not accept it.
* Do not make crimes in Japan!
3. If you want a new product and you are not willing to return the product in your hand, it is impossible to allow it on any website. Please understand that we have been working hard to solve the problem for you.
* Why the consumers pay for garbage?
-, ******* 19:40:53
P.s.
2018 07 25
TOMTOP
Date of experience: July 23, 2018
I wish I could give negative stars!
TOMTOP is such a scam! They will take your payment, send you the item, then when the item breaks due to a failure from being a cheap piece of trash, they will say "the order was cancelled". Then you will have to write 20 emails back and forth with them telling you that they never received your payment, although they sent you the item?!? Wtf?! I sent them pictures of my credit card statement proving they accepted my payment. I sent them Pictor the item that had a failure. They deny everything!
You might as well light your money in fire! They do not care about their customers and when your item has a failure within a few months of you having it, they will not take care of you! They will give you the run around and then say there is nothing they can do.
TOMTOP IS A FRAUD! If you like throwing your money away, buy from these morons!
Date of experience: January 24, 2019
Dear John N，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
Most of the complaints I have read have to do with hoverboards. Considering the new regulations of hoverboards on aircrafts, and customs dealing with large lithium based batteries, I think people should be complaining to US customs or the FAA. I received my xDuoo x3 DAP in 10 days. Far sooner than I expected. Great price, great delievery time considering its origin destination. Will do business with tomtop again.
Date of experience: January 25, 2016
I bought a few items at Tomtop.
One projector from german warehouse and a phone and wifi stick from chinese warehouse.
All items arrived before sheduled date, and were in described quality.
I will buy more items.
Date of experience: October 7, 2017
Respectable. TonTop support, I congratulate you for the quality and availability you have, advantageous prices and fast shipping. Surely I will make other purchases and I will recommend TonTop to the people I know. Sincerely, I greet you and take this opportunity to wish the entire staff a Merry Christmas and a happy new year. Lorenzo.
Date of experience: December 11, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Customer, Sorry for the inconvenience we may have brought. If possible, please send email with order number to support@tomtop.com of the problem, then we will check and give you a solution.