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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
They offered me a coupon if I give a good feedback... So it is possible that a lot of reviews are payed.
They are fine, but be carefull at your orders, I had to asked two times(in two weeks) for a refund of a cancelation(not mine cancellation, their cancellation).
The shipping from UE are taking more time than estimated.
Date of experience: February 14, 2017
I buoght few products on TomTop.
I can recommend this shop. Good price, fast payment methode and fast delivery.
One mistake was that my package should be send via registered methode, but it wasn't
It wasn't problem, because I got package in a short period of time.
Date of experience: August 31, 2017
This company promised the item I ordered on December 7 withing 5-7 days. I never received the item and they lied about the tracking information. I never got the item as of 1/17/16 and they are not responding to my emails, Paypal or my bank. Beware buyer.
Date of experience: January 16, 2016
I recently discovered the Tomtop site and I could see the wide variety of items for sale. I recently purchased an Android TV Box and I was very pleased with the quality of the product and for the careful relationship Tomtop towards its customers. I recommend this supplier at all
Date of experience: March 11, 2017
I ordered a 10 inch hoverboard on 11/01/15 and it still says payment processing is there anyway i can know when it will be shipped and at my address... i need it before christmas its for my daughter i live in the united states and i used dhl can iget a refund
Date of experience: November 7, 2015
I have already checked it as you told me priviously. I already send the message regarding this. I checked to post office the require parcel no. On which basis i will check on local post office as you did not provide me parcel no.
And why dont you understand with out any parcel no how can i check it. You people repeating the same messages again and again.
If you are not able to deliver the product then why are you running this online shopping site. Just close it. I suspect either this site is fake.
You just please refund my money back, i dont want this product right now. I have purchased the same from some other site. So please refund my money back
Date of experience: December 16, 2017
Problem to tilt the yunteng monopod head even after un-tightened the screw. It is tight and needs a bit more energy than normal to tilt up and down. Panning left and right is smooth. If I send back to Tomtop, it requires more money than the cost of monopod. After a few emails back and forward, they stop replying to me. No solution at the end. Beware!
Date of experience: May 16, 2017
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Sorry that I cannot respond positively but I can see my experience duplicated in other negative responses. There seems to be a pattern at TOMTOP of no service, stalling tactics et.al. In my case, I returned what I still think was a quality NOMU S30 phone that I only had for a few days when it went dead. I was hoping for a new replacement. I followed their instructions to the letter to acquire a Return Merchandise Authorization (RMA) and documented everything. The USPS shows that my $217.99 phone was delivered to their specified address 18 days ago on March 18 2017 but responded with an odd email from "Angie" indicating that they don't have it in their "stock" and asking: "Whats the matter with you?" (me). In addition to this unfortunate situation, this is the first time in my 60 years that my credibility has ever been challenged by a retailer adding insult to injury. Needless to say, avoid the trouble and go elsewhere to shop.
Tip for consumers:
Don't do it!
Date of experience: April 5, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem.
I ordered headphones... now all I want is my money back. What a ripoff, no contact, no way to track order, no service, no headphones... can someone please tell me how to go about getting my money back?
Date of experience: July 11, 2017
Hi, your order will reach in the next 7 days, pls kindly wait with patience.
They sent me a bogus tracking info that even showed it was undeliverable to my address and returned to sender, I talked to the mail carrier who handles my area, and they said they of course know me and my address.
So I go to customer care and they claim to have sent me a new one, but... it never came. So I basically was scammed, ripped off.
Date of experience: June 13, 2016
Dear Customer,
Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.
If possible, please send email to support@tomtop.com, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
Have order a mobile about 5-6 week ago still not delivered to me and customer support is worst ever i have seen in my life.
This is my first tomtop order and it's very bad experience for me to shop with TOMTOP
Date of experience: June 16, 2017
I had some minor problem with a camera I bought, but thanks to a nice lady by name Lisa I got after a contact a suggestion to solution that was more than good.
No need for a lot of discussions, but direct suggests some good solution to make the situation correct.
Thank you very much for your help Lisa and I will come back TopTop in the feature!
Göran Femrin
Date of experience: August 5, 2017
TOMTOP.COM are a criminals!
1) They trick customers with their fake VIP loyalty program and benefits you never receive. Its all a lie...
2) Their customer service representatives do not reply to queries on *******@tomtop.com, or the live chat reps "are not authorized to help" with your problem.
3) They charge you for expensive expedited shipping then split orders without consulting you or send china post to score the extra money.
DO NOT BUY FROM THEM! BAD SERVICE! BAD COMPANY!
Date of experience: August 15, 2017
Bought this Led mask for halloween. I was afraid that it wouldn't be on time, so I send a mail and they replayed very fast. That was super nice and they also kept in contact about the order. My order was send fast (payed for it and I think it was worth it) I got it on time. Had a blast with it and got a lot of compliment saying ot looked awesome.
Date of experience: November 6, 2018
I ordered a remote control for my Zhiyun Smooth Q in August and a NEO Coolcam in September from Tomtop. Pricing of the two items I ordered were very competitive. Both items were delivered to Australia within 4 weeks. Communication from Tomtop was very good. They notified me when the item was dispatched. So far I am very satisfied with my purchase.
Date of experience: October 17, 2017
Extremely good! I bought a Xiaomi Mi6 and a LeEco Le2, they sent to Brazil exactly how I asked, the package was really protected. I have nothing to complain about it.
They Answered my e-mails and helped me with my doubts.
Date of experience: September 3, 2017
I ordered my product on 4 Sept 2018. To date nothing has been received. When tracking the order it states "shipped". No body has been able to assist in tracking this order. I would appreciate assistance and hopefully a refund.
Order number: BA18I04O0953-ZV2V2J
Parcel number: *******
Order date: 2018-09-04
Date of experience: February 9, 2019
Dear Thalia P,
Thanks for your order and we are sorry for all the inconvenienced. I'm sorry to bring you a bad customer experience.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com
JJRC is a great brand, and their drones are probably the best I have had the privilege to get in exchange for reviews. This one is big, easy to operate and though flying is not my strong suit it protects my propellers with it's great guards and design.
This drone really does have it all: the ability to maneuver well, you can add your smartphone to it to capture your images and the camera works really well. No matter how old you are or what your past interests, this drone will capture your attention for sure---making you want to watch it if not give it a whirl for yourself.
It comes with the extras that I need, too---propellers----and everything else that you require to have fun with it. Get ready to have a good time and share the experience with others. Arshiner has give us another product that more than exceeds expectations.
Date of experience: April 3, 2017
You can get extremely cheap product. I bought feiyutech wg2 for 195 usd, normally it was 260-270 usd in other websites.
Shipments have very fast process and shipment process and shipment time is very good. I mean in a week to europe.
On the otherhand, refund process is so slow i am waiting refund for a long time. We want online chat help system back
Date of experience: September 5, 2017
So, I just got my first order made at the TomTop store and I'm very pleased. I bought an Xiaomi PowerBank, of great quality and at an incredible price, for one of the crazy discount coupons that the store offers. I just have to recommend this store for its great service and surreal prices
Date of experience: September 18, 2017
Placed my order on Okt 20th 2016 and it is now Dec 28th 2016. And I have not gotten my package yet. I have contacted them several times and they tell me to be patient and wait 5-7 more days. Fake tracking number, lying in email...
Date of experience: December 28, 2016
Sorry for unsatisfy purchasing we brought.
Would you pls give me your order number and email? We will check it for you,
We will improve our service
Hi, I bought a WLToys V912 helicopter, was told when ordering should be about 10 business days delivery, but it turned up in only 4 days so was really pleased.
I can see a lot of people not getting there items and getting bad service but, for me all was good, thanks Tomtop.
Date of experience: October 28, 2017
Ordering and paying a trolleyset 3 pieces, delivery only 2 pieces, asking for support and help, no answer, total 4 mail to the support account. This is the promised support by the first order. Sorry - this is a fraud
Date of experience: October 15, 2017
I got a media player, but it worked for few hours after that stopped working.
I sent it back and updated the status to *******@tomtop.com but no response.
I already lost money for paying the shipping charges and return shipping also.
Tracking number: 1Z75W*******042
Return lable: No. **************2541-UFE
I am really feeling bad in buying the product at your site
Date of experience: April 5, 2017
Hi, your order got lost during the returning transportation, we are going to refund you this order.
I bought a $350 item, It came deffective. It took 36 mails and almost 3 months with TomTop warranty service to get a sutpid $70 refund. All I wanted was my item to work. Bad, bad customer service. Don't recommend to buy anything expensive on TomTop.
Date of experience: November 28, 2017
Dear Javier Lobo
Thank you very much for placing your order on tomtop.
As your review mentioned, the item you received is not functioned properly, Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can.
Please be easy, you will have a workable item in perfect condition eventually. Looking forward to see your prompt reply.
Tomtop.com
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear vikram d.,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and looking forward to see your prompt reply.
Tomtop.com