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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
So this was my first time I shopped at Tomtop. Price was definitly the lowest around and delivery was very quick. I will definitly recommend Tomtop to my friends and colleagues and will visit Tomtop again.
Date of experience: March 24, 2017
Defective product and a verry poor service.
They forced me to send them a video of the problem and after more then a month of forth, they asked me to send the product back which cost more then the original product
Date of experience: May 31, 2017
The GOOD: Compared to others the quality of item and the prices are quite similar but the delivery time is usually much shorter (I live in europe)
The BAD: I was invited to leave a positive review for wich I was supposed to get a 30 voucher that never came... so... not very honest either way.
Date of experience: November 30, 2015
I bought a projector, it arrived in 10 days, i paid to have it in 4 days.
It arrived broken and the support not answer to email. The chat support always answer that i have to write an emai, it is a system answer...
Date of experience: June 28, 2017
Hi my dear customer, pls kindly let me know you order number and email address, i will help you to resolve this problem.
I ordered an item for Christmas November 4th. It is now December 21st and the tracking information on the website says the item left Chinese processing station in November 13th. I asked for a refund and the customer support tells me to wait. I wait and wait and I write back and they said wait and wait. So 4 days before Christmas and I still have nothing. And the disgusting thing is that these people have the nerve to blame this on the Los Angeles fires which clearly did not effect ANY of my OTHER purchases from other websites shipping from China because I got those within 2 or 3 weeks. They were going to blame it on a local disaster for their inability to deliver the goods. Give me a break. I will NEVER EVER buy from you again.
Date of experience: December 21, 2017
Dear Parker L.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
From the SiteJabber, it helps us find trustworthy online businesses and avoid scams. SiteJabber has been funded in part by a grant from the US Governments National Science Foundation and was named a top 100 site by PC Magazine.
Helped to find trustworthy business online. Good resourceful site.
Date of experience: April 21, 2017
I got some wireless earphones from them. In less than a month they were faulty. The left piece was disfunctional and wouldn't charge. I wrote to them asking either for a replacement or money back. They asked for a video. Now tell me how you video an earpiece not charging? I sent them a photo. Nothing heard...
DON'T WASTE YOUR MONEY ON THIS SITE.
Date of experience: August 16, 2020
Dear customer,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
I ordered my little girl her seg way for xmas it came on time early in fact to my knowledge it said free delivery I gets in today n I have a bill invoice to pay handling fees to fx what is this iv paid it apparently I have get in contact with who bought from tomtops to get refund what is best way help please
Date of experience: December 28, 2016
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
Excellent support and fast delivery. Support is also very gud as it respond very fast.
Genuine prices of mostly all the products and the products are of very gud quality.
The packaging system is also very impressive
Date of experience: September 9, 2017
Ordered a drone WLtoys V686G.
Come in time but the FPV screen was not working. After more than 4 weeks and two weeks emailing the support service to find a solution, sending a video showing it was not working, my problem is still unsolved.
Someone was proposing that I buy it from the internet and it will be refunded. I told that easiest way was to send me a replacement product instead of making me buying it to then be refunded as I should have received a working product at the first place.
Even when I said I will buy it and wanted to know the procedure to be fully refunded, then, and since then I have no answer from Tomtop!
I never had such an experience when buying something on the Internet.
So be aware if something get wrong very few chance that it will be sorted out.
Date of experience: September 25, 2017
Dear Guillaume V.
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly,
Please kindly ship it back, we will test it carefully and supply you a solution
To fix this problem as soon as we can.
Please be easy, you will have a workable drone in perfect conditions eventually.
Looking forward to see your prompt reply.
Tomtop.com
40 days already passed since i bought quadcopter in this shop and i did not receive it! No changes, no information about my order since 19 of august, today is 22 of september. No moneyback, this shop cheats their customers!
Date of experience: September 22, 2017
Dear Customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Before I engrave the first piece it quit working. Starting up the very first trial piece on the machine they came with the software never completed the piece it just went out and quit working know where to get ahold of customer service no way to get ahold of customer service no customer service listed
Date of experience: April 4, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
The send you an email promising 5-10$ USD per positive comment on this site.
I did purchase things from them in the past, AliExpress and Ebay are better and the merchants there needs to answer to someone so it's more trustworthy in case you have a complain.
When buying from TOMTOP, you are on your own.
Date of experience: December 1, 2015
All emails replied within 1 business days.
Customer service try best to serve customers.
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
I bought a tablet, April 2013, it took ages to arrive, and when it did it was not working, it would not charge, It looks like it has been sent out many times by the looks of the seriously scratched protective screen cover, and well marked rear of the tablet. I tries to contact the supplier TOMTOP, but after several attempts, they did NOT respond, hence my complaint here. So Beware this seller!
Date of experience: May 2, 2013
The best seller and best prices. I recommend this site.The best seller and best prices. I recommend this siteThe best seller and best prices. I recommend this siteThe best seller and best prices. I recommend this site
Date of experience: August 14, 2017
I have just offered the drone I ordered on Tomtop to my boyfriend for Christmas and I am very upset as LOTS of pieces are missing: the attaching clamb, the screw driver, the landings gears and the screws! Plus, the remote controller seems to be broken.
I was very happy about your website at first (Quick delivery etc) and wanted to recommend it to all my friends.
Please send me the missing pieces and a non broken remote controller as soon as possible so that I can get my boyfriend the present that I paid for.
Date of experience: December 24, 2016
Sorry for unsatisfy purchasing.
Hi customer,
Sorry for hearing that. Could you pls kindly take some photos or video of your receiving goods so to check?
Also we need your order number and email.
Long delivery may also affect a little.
If we missed sending the items is true, we will resend you asap
Sorry again
We suggest you send complaint to transportation company
My Oukitel Smartphone cannot be charged anymore, I must pay 30% of the price of the Oukitel Smartphone to post it back, because there is no support in Europe. Tomtop offered me a laughable 5 as partial payment. I recommend everyone to avoid buying products from Tomtop, because of the lack of real guarantee, and lack of any support in Europe!
Date of experience: January 31, 2020
Sorryfor that, bob,
We have send the private message to you in here, please check and reply us again,
Looking forward to your reply,
All the best,
Tomtop.com
They will take your money, but it take forever to get your merchandisae, if you happen to get it. I order two drones on the 1st and after 15 day I get an email telling me that thay can not ship it DHS. So they have my money and my dornes. What a scam. I'll never order from these people again.
Date of experience: December 11, 2015
Ordered a Leagoo-smartphone at an unbeatable price and everything was okay: excellent product, safe packing, acceptable shipping time, clear communication... absolutely to recommend, will buy again with pleasure.
Date of experience: September 8, 2017
I have ordered 3 cameras from the beggining of november (3 of november i paid)! Now is 10 of january i have only one package with one camera, and they are refusing me to refund!
From the tracking number ii can see that it left china 19 of november( 16 Days after i paid!) and hasnt entered greece (where i live) still!
I
Be careful before you buy anything from them!
Date of experience: January 9, 2013
I bought so many items from Tomtop! Most of the time the item being shippe dout within 48 hours. There were several times the item being shippe dout on the same day! I am located in Malaysia and I received the items from China(bought via Tomtop) within 6 days max! That is super fast for a free shipping!
Date of experience: August 10, 2017
I ordered a quadricopter. It arrived in about 8/10 days but, although the package was not corrupt, some items were lost: the litium battery, the instruction manual, the USB wire to charge the drone and the bag to put it inside to avoid scratch.
I tryed to contact the support many times both via e-mail than via facebook messages: on the facebook they asked me to close de Paypal dispute to investigate (it would have been better investigating first, and then i would close it) while via e-mail they asked me to take a picture of the package and of the losing elements. So I did but their answer is about every 3 days. Unaceptable.
Date of experience: August 30, 2017
Dear customer, it's hard to tell the details of your complaint, please kindly let me your order number and email address, i will check the details and keep you updated once i get any news.
I ordered (Nov 22nd) 2 Hoverboard for my daughters and I became concerned after I received the bags but no boards. I had to communicate with them a few times and finally realized the site they sent me did not work on my phone. I had to find out the company (my case was FedEx) and use it to track my item. It arrived on December 23rd I think because of customs checks and coming from China. I gave 3 stars because the remote did not come with the board and the communication delays. My girls love the boards and do not know the stress I allowed myself to endure with concerns about the delivery. I just had to realize ordering outside the US and things occurring nationwide regarding threats to security things will take longer to arrive.
Date of experience: December 28, 2015
Hello! I gave TomTop a 5 star, because everything I bought was in mint condition, well packaged, fast shipped, and for the item quality it was a bargain. The app and website are very user-friendly, everything is very easy straight forward from the item choosing, purchasing, allways with a item tracking number to the receiving time. I bought a few 4K sport action cameras, and all my friends, family and co-workers think that I paid a couple of hundred euros for each. They all have seen those cameras in action, and wen they watched the footages and photos, none of them believed that I only paid 24 for each, including respective accessories and diving protective case. I am a goods reviewer from several different companies and I truly recommend TomTop as one of the best of them.
Date of experience: October 7, 2017
Even they have fulfillment in Germany, you can not return goods there. Customer service is not sticking to EU customers rules at all.
Products used:
LIECTROUX WS-1080 Robot Window Vacuum Cleaner Dry Wet Smart Window Cleaning Machine 2800Pa Strong Suction Low Noise APP Remote Control for Home
Date of experience: April 26, 2023
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Oh my dear customer, i am very sorry to hear about that, we will do our best to improve our service. Looking forward to co-operate with you again.