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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Ordered remote control over two months ago. Never sent anything but took full payment. Zero customer service and no way to get a refund. Lock them all up and shut down the site. 100% scam. Stay away!
Date of experience: October 16, 2017
I prefer people to buy products from Tomtop because its a very best online shopping website. They dispatch your order in an excellent condition & deliver in proper time.
Date of experience: October 9, 2015
This company is awful ruining kids Christmas dreams and hopes. I hope the person who made it and everyone associated with them all have a long suffering miserable life death would be to nice.
Date of experience: December 31, 2015
Never had problem with my two orders, Always arrived in time with a perfect condition. I think is the best e-commerce website around here because it offers great items at the cheapest price! A+++
Date of experience: January 30, 2017
Fastest shipping ever, best prices, all original products... Thanks TOMTOP for your good services. I can't complain about anything. All as expected or even better.
Date of experience: February 14, 2017
It's a breeze buying from TomTop and I use them as my sole provider. They offer majority of items at very competitive pricing. Great customer service too and regular discount offers
Date of experience: February 14, 2017
Big variety in any kind of gifts, household items, car parts etc.
All in nice prices! Shipping service is fast and they offer good after-sale support.
Date of experience: February 15, 2017
I've been shopping at Tomtop for more than a year.The products has arrived as described and in good condition and within the stipulated delivery period. I will certainly buy it again.
Date of experience: December 23, 2017
Ordered an Android TV box... it arrived broken after taking forever to ship. I was promised a replacement or refund on multiple occasions and it never happened. Terrible experience.
Date of experience: March 16, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Great site. Prices for many products are lower than other offers. Quality is guaranteed. Especially like the speed of processing and delivery of goods. Everybody recommends it.
Date of experience: April 16, 2017
You can use TomTop 's website with assurance of a safe, good deal. Outstanding! It's the first time I did an online purchase that went smoothly. I will be visiting their site frequently.
Date of experience: April 18, 2017
Great product selection. Easy transaction. Item arrived via FedEx/USPS in one week from West coast warehouse. Watch site for great deals with flash sales!
Date of experience: April 20, 2017
Have been shopping online for more than 5 years. Tomtop is my often one stop shop to buy everything I need at low prices. Their after sales support and delivery is very quick and responsive.
Date of experience: February 19, 2016
Extensive range of rc parts. Items I ordered were 100% original as advertised. Fast shipping from EU based warehouse, easy transaction. I recommend this store to everyone.
Date of experience: May 15, 2017
I am very satisfied with Tomtop's site, it has plenty things to buy, in a cheap price, with no shipping cost, and my order, is sent to me at once. Great service, nice job., you guys.!
Date of experience: June 1, 2017
Item purchased received with 3 weeks however it didn't work at all, dead out of the box. Return policy non-existed... because they never reply to any of my emails.
Date of experience: May 31, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I made several purchases in tomtop, always with great prices, reliability and security that my product will come to me. When I search for something interesting, visit tomtop.com
Date of experience: November 20, 2015
Excellent product description and material received as expected. Long on normal channel delivery. Prices are very competitive and they carry a large variety of products.
Date of experience: May 29, 2017
I made a number of purchases through TomTop. All great value, good products, very happy. Would thoroughly recommend this company for value and service.
Date of experience: June 13, 2017
Attitude changed following my Sitejabber review. No more arguments - full refund. If this had been the first reaction it would have avoided me writing a critical review.
Date of experience: June 18, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter
I wish I had read these reviews before ordering. My product does not work properly and despite supplying photos they refuse to replace.
Date of experience: May 31, 2017
It's like a broken record. Orders taken then sit in "processing" and never ship. E-mail is worthless, never answered. If were not for PayPal, they would probably still have my money.
Date of experience: July 4, 2017
Pls contact support@tomtop.com with details, we will help to solve this issue.
A lot of interesting products, at a good price. Fast delivery to Russia. Friendly managers and excellent service. Many stocks with very cheap goods. I highly recommend this store.
Date of experience: July 3, 2017
My product shipped quickly and was exactly as I had ordered. I really like TomTop. They perform. Usually the shipments from China suck but these guys seemed to make it happen faster than normal.
Date of experience: June 29, 2017
If you want to built, fix or upgrade your bike this is the seller you need.
Good prices, excellent carbon fiber accesories, fast and secure delivering
Tip for consumers:
Buy now, it's very easy and secure
Date of experience: July 16, 2017
Used tomtop a number of times always a fast turn around and excellent value for money. Will be using them again in the future and looking forward to my current orders arriving.
Date of experience: August 7, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Graeme,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com