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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I just thought I will warn EVERYONE about this company. If you ever order from them, don't expect ANY kind of customer service. Hopefully if you're lucky your product won't have any issues, cause if it does, there almost no chance of you ever hearing from them again. I made an order over 20 days ago, it was supposedly "dispatched" 5 days later. I've not heard anything from them every since. They promised tracking number etc, I still haven't received any kind of tracking details. I contacted them several times and even did a live chat, which was basically an automated robot - no reply back. I would say AVOID this company at all cost, and only use them if there are no other place selling the same stuff. There are plenty of other better places to buy from like Ali-express who seems to respond immediately to customer queries. I just wish i never bought from them. Banggood also seems much better and quicker with delivery. I only gave them 2 stars because they were a few dollars cheaper, but it should be 1 star really just for their terrible customer service. I just hope my item will have no issues, cause I'm sure there's no chance in hell they will help to fix it or give refund. I would say again avoid this company unless you really have to, and if you do go with them, probably best not to buy anything expensive, cause if it's lost or broken you can forget about ever seeing your money again!
Date of experience: September 13, 2017
Awful service. I've waiting for over 4 months. It sells bad productsmine is defective, doesnt workmissing a part. Same with my daughter and a few other people who used this company. No refund offered even that I 've demanded it. We've sent them numerous videos and photosproving the defect of the product, but here is the email I got today from them: "Sorry for the trouble. The piece has not arrived at our warehouse. We will ask our supplier again for a toothpaste capsule.
Would you please wait a while? Best Regards"
The worse part that I'tired to leave a negative review of the product and service on their websitebut... it turned out to be impossible. Be careful... They are bad and tricky!
Date of experience: March 21, 2018
Dear Inessa F，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
Products are good and at reasonable prices.
Prompt delivery. Very reliable. I will buy from tomtop again whenever necessary. And recommend others too.
Date of experience: July 5, 2017
The site web is very good and its products, just do not give timely follow status of your purchases there is a deadline for you to arrive you are blind
Regards
Date of experience: September 28, 2017
I ordered an item on 11/30/15 it is Christmas day and no package... no response from their "Support" site... NOTHING!
Dont buy from there unless you enjoy giving your money away.
Date of experience: December 25, 2015
Item never arrived and after 3 weeks told to wait another 2 weeks, tracking number never updated in the entire time, customer support non existent, buyers beware of this dodgy company
Date of experience: October 10, 2017
Dear customer,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply.
Tomtop.com
It was the first time i used that website and i've been very happy with my orders. Furthermore, the shipping from a warehouse in europe was super quick. Thank you Tomtop!
Date of experience: February 20, 2017
Item never received. Wrong shipment method. Customer service asked to wait a little more each time.
I had a refund eventually, after 2 months waiting, many emails and personal time waster.
Date of experience: February 26, 2017
My dear customer, i am very sorry to hear that, we will improve our service.
I have had no bad experiences and gotten good deals on electronics at this store. Sometimes it takes longer than expected to get the product but worth it for the price
Date of experience: May 1, 2017
I really like to shop at tomtop.com. They have a very rich offer of low prices and good customer support. I have never been disappointed with the products sold by Tomtop.
Tip for consumers:
They have many promotions and discounts there. Try to always find the best deal. :)
Date of experience: July 3, 2017
This website is a scam and takes money quickly but wont give any information on how to contact this company. I ordered on 11/27/15 still nothing. Paypal will help me get my money back I have filed a claim to do so. The only reason for the 5 stars has to be because those are family members or fake emails theres no way this company has 5 stars. DONT ORDER FROM HERE IM A REAL MOTHER THATS UPSET ABOUT NOT GETTING ANY INFORMATION AT LEAST THE WORST.
Date of experience: December 13, 2015
These people actually told me I needed expert help and I didn't know what I was doing.
Don't buy from them because they do not support their clients.
Todd Roper
Date of experience: May 17, 2017
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Very pleased with the service Excellent product description and material received as expected. Long on normal channel delivery. Prices are very competitive and they carry a large variety of products
Date of experience: May 31, 2017
Ordered two items, neither of which arrived on time. In fact one did not arrive at all. When I sought a refund I was asked to "wait another week" on 3 occasions. Eventually got the refund.
Date of experience: May 5, 2017
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
I buy items in this store and they never send the products. So I contact with them to get a solution but they don't give my money back and they don't send again the item. They just say that the product has been sent, but the product never arrives. Everybody I know that have bought something here, have the same problem, they don't have the product. Conclusion: Never buy in TOMTOP. They are LIARS and THIEVES.
Date of experience: October 11, 2017
Dear Catalin Nick,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and looking forward to see your prompt reply.
Tomtop.com
I have made several orders already and everything arrived as expected. I had some difficulties with payment acceptance during checkout, but the customer service promptly helped. I recommend it!
Date of experience: September 7, 2017
The product wasn't as described which, it says on their website, entitles me to full or partial refund. I was as reasonable as possible, I messaged customer service who told me I could only get a partial refund if I made four 5 star reviews for them (terrible conduct), I did this and they told me they weren't allowed the refund anymore, offered me LESS coupons which I have to spend $100 to even use, this went on for about 2 months with lots of lying and ignoring my emails throughout. Now I have changed all my reviews to 1 star for obvious reasons and I advise to stay away from this company as much as possible.
Date of experience: October 16, 2018
Have had issues with and all resolved without any hassle. Since then I just believe that my money are protected with them. Have hundreds of purchases... including via eBay
Date of experience: September 13, 2017
This website is a scam, fraud, they lie while selling mask, I ordered a month ago, never received masks, charged me for expedited the shipping, not even canceling my orders. They are bully, never buy anything from them.
Order No.: AA20D14U5717-RVW3JA Order date: 2020-04-14 21:57:17 ( Never received the item, no money refund)
Date of experience: May 14, 2020
Vendors should be forced to respond to customers, address and correct concerns. Delivery methods could use much improvement. Tracking methods are not well documented or. Very accurate at all
Date of experience: May 7, 2017
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Good online shop at good prices but if anything goes wrong with your product beware ABSOLUTELY SHOCKINGLY AWFUL CUSTOMER SERVICE!
Got problems with two products I've brought from them. Brought a Kodi box from them, after a month it stops working. 18 emails and a month later i'm still no closer to getting this sorted out. Very poor.
Date of experience: June 28, 2017
Hi my dear customer, pls kindly let me know you order number and email address, i will help you to resolve this problem.
Very bad shipping conditions and rates
Very bad website with lots of bugs and miss-leaded information
Very slow or non existent support
Coupon system not working when ordering the products
Orders cancelled by tomtop without valid reasons
Takes 4 months to refund products that were never sent by their warehouse
Not a serious company
Date of experience: June 1, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I'm very dissapointed with the service of TomTop. Ordered this charger and after unboxing the charger didn't work. After weeks of emailing and eventually returning the charger TomTop offered me a partly refund of USD 135 because they say the charger already has been used. Also they refuse to pay the shipping fee for returning the broken charger.
This was my first experience with TomTop and it is very dissapointing!
Date of experience: June 27, 2018
I ordered product on 5/7/17 and u have said that delivery is from 7-20 days. But now it's about a month and the given track no's RL*******CH not working and showing unknown destination in tracking. This tomtop people doesn't giving valid information and there are simply not giving reply for our queries. Since it"s my first order from toptom. How can I buy for next time. First maintain proper customer support, proper shipping and tracking details. Order no is CA 17G07G5506-WN65DN. PlZ give valid information of my order, working track number and when will it arrive to me and make a delivery in given time.
Date of experience: July 28, 2017
Dear customer, your order is still in transit and estimated to reach you on around August 5th, pls kindly wait with patience.
Shipped out a product that didn't work (Sports Smart Band Watch) and then completely ignored emails to replace item. Will never buy from these crooks and do my best to let the world know that!
Date of experience: June 1, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help you on this issue..
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Kevin S.
Thank you very much for shopping with us,
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you a solution to solve your problem or do something necessary to making the refund be completed as soon as possible.
Thank you very much for your patience and looking forward to see your prompt reply.
Tomtop.com