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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Well, where do I start? Maybe introduce Tomtop.com as a fairytale with a lot of fiction? This is probably the most terrible online wholesale shop in the world. The people working there are obvious trained to lie, and can't give a correct answer on anything. I can't recommend my worst enemy to shop at Tomtop. They will probably never give you the goods, just take your money. My order wasn't big, and I'm glad i didn't make it bigger due to the hassel of getting the order dispatched. When you try to contact their support they will probably go offline, or disconnect the chatting.
LAST WARNING:
DONT BUY FROM THIS SITE AGAIN!
NB! They are listed as a registered fraud company cording to Australia government.
Date of experience: May 31, 2017
I came across TomTop while looking for new electronics at better prices than I can find even on Amazon and TomTop turned out to be the real deal with an incredible site, both visually and functionally.
Over the past 12 months I purchased a Pico Projector, a Satellite TV Tuner, and another larger Projector
- The prices usually beat Amazon's
- The Selection is extensive. Some items are not on Amazon yet.
- Shipping, even when sent from China (to me in California) usually takes 7-10 days, and they have some of the products in a US warehouse too
The only thing to keep in mind is that should you want to return something to a seller in China, shipping back bulky items is not cheap.
Date of experience: August 30, 2017
Very nice products at a reasonable price. I am usually buying from you now. Full satisfaction. No problem so far. Hopefully buying more in a coming future. A+++++
Date of experience: July 31, 2017
Have shopped at tomtop for years. Never had a problem receiving items. Customer service is always on top of issues, prices can't be beat. Always check Tomtop first.
Date of experience: September 3, 2017
Tomtop seemed to me an excellent shop with delicious prices. I have ordered several times, and all orders come on time and are packed well. Tomtop advise everyone!
Date of experience: November 20, 2015
They sell Chinese knock-offs of anything you can think of. I ordered a real nice looking automatic winding watch and it stopped working after a couple od weeks.
Date of experience: May 13, 2016
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
2 month wait and nothing, no track number, no anything, on site I could't write to seller, very bad communication. Refund was after lot of letters on support.
Date of experience: June 1, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help you on this issue.
Good prices.
I made 2 orders, but only one arrived.
The after sales service was too slow, poor contact, but I was full reimbursed.
So my satisfaction index can not be greater than 50%.
Date of experience: September 15, 2017
Thieves who sell sub standard goods most counterfeit. DO NOT return any goods even if they give the go ahead, you have no chance of a refund.
They conned me out of £50. Scum.
Date of experience: January 30, 2015
I WOULD RATE 1 STAR DUE TO BAD EXPERIENCE ON DELIVERY. I'VE PLACED AN ORDER & NOT RECEIVED MY PACKAGE IN 50 DAYS. CANCELLED THE ORDER & GOT REFUND.
THE 5 STARS IS FOR PROMPT & QUICK RESPONSE FROM THE SUPPORT TEAM.
I LIKE TO PLACE FURTHER MANY ORDERS, AS THE DEALS WERE GREAT, BUT FEAR OF DELIVERY PART. HOPE I MAY GET CONFIDENCE IF SOMEBODY WRITES TO ME.
THE PRODUCTS WERE SUPERB IN THE LIST.
Date of experience: June 18, 2017
I made a purchase on the 14th February. It took them nearly 3 weeks to send the item. 2nd March 2016.
Requested tracking number as I am in Australia. Took over 1 week to provide this. Item is stuck somewhere in China. So as of today 25th March, item still hasnt been received.
Complained to them, and was advised via email, that a 2nd item would be shipped (via sea mail) which rang alarm bells for me.
Asked again for the tracking number for the 2nd item, couldnt provide. Told me that once it hits Australia I will receive the tracking number. They admitted today in an email that the 2nd item has never been sent.
Basically, item has never been received, however the good news is that I paid via paypal and they have returned my funds.
My only dilemma is that they seem to be only supplier of the item that I want.
Think twice about purchasing from them.
Date of experience: March 24, 2016
Dear Customer,
Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.
If possible, please send email to support@tomtop.com, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
TomTop.com - This is a Chinese online store with free shipping worldwide. It works since June 2004. In 2006 he received the title of "Gold Supplier" (Gold Supplier) from the Chinese Alibaba trading platform. The shop assortment there are cell phones, tablets, clothing, shoes and other various gadgets with reasonable price. Also, the store has several warehouses in the UK, Germany and the United States, excluding China. The store, among other things, there is a function dropshipping, through which you can sell products and send them directly from the store, without a single mention of it. And affiliate program, through which you can get 8-10% of the purchases, the buyers attracted by you.
Advantages:
Free shipping all over the world (for a fee you can buy a track), provides a variety of promotions and discounts.
Fast shipping. Most orders were taken for 10-16 days (I think that the standard of delivery, it is quite good).
Disadvantages:
Prices for many products inflated (but not much in the same DX margin more). Slow tech support! 3-7 days can easily wait for a response from them.
Date of experience: February 26, 2017
Dear customer
Thanks for your mail, whats the matter with you?
If you have any questions you can connect us, we will help you.
Best regarded!
Angie
---------- Original Email ----------
From*********@yahoo.com
Time2017-04-11 06:01:13
*******@tomtop.com
SubjectPositive Survey Request
Dear TomTop,
Regarding your request for a positive review on one or all three websites I must respectfully decline. You see my order was placed back on February 8th and as far as I can tell, it has not left China. So you can see my dilemma about writing a review on your services when in fact I have never received any services. Please know that I will be canceling my order very soon and requesting PayPal to return my money. After which I shall be more than happy to write several reviews regarding your service.
Sincerely,
Dennis Jones
Date of experience: April 14, 2017
Hi, pls let me know your order number and Email dress, i will look into this case.
After buying an r/c boat from toptop, I paid for the boat fully including shipping which was an additional 20$. I got an email that congratulation for purchasing the boat. A day later they send me an email saying it's an oversize item and that i must pay an additional 20$?... that doesnt make sense... i felt being scammed!
Date of experience: June 3, 2018
Dear Azmi J.，
I'm sorry to bring you a bad customer experience.
Regarding your question, can you provide the order number or the email address? We will solve the problem for you as soon as possible after we find out the order information.
Tomtop.com
I wouldnt recommend this website to anyone and i wont never use it again. I ordered a hoverboard November 27th and after 5 days when my order was still processing, i called the number it told me to call for customer support and it was a dead end... Then i chose to email them and i got a response, but i was pretty positive they took my money. But as I came home from school on December 17th I got my package and everything looks pretty legit and in place... 20 days isnt a bad shipping time but they could atleast or should inform you about what phase your product is in
Date of experience: December 17, 2015
I have buy a HOMTOM said waterproof phone, it had flooded as soon as I put it in the swimming pool water, half immerge only! I have write to TOMTOP who sold me this brand new phone, but get very strange and unusefull answers the best might be " find a shop to make it repair "! Of course I am not happy... I have loose 135 US$ and the seller dont assume his responsabilities. What else?
Date of experience: March 10, 2018
Dear Dominique，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
I purchased two rock climbers for my twin boys. They got very little use, as I controlled the amount of time they spent playing with them. I also made sure the batteries were charged and I ordered spare batteries, too.
The kids love them and they are generally a good product.
Three weeks after the rock climbers arrived, one of them developed a fault, in that the back wheel drive stopped working. This meant that one of the rock climbers was only 2-wheel drive. It was still usable but very limited.
I've tried to contact TomTop customer services and managed to get one reply, eventually, telling to go to FAQ on their website.
On examination, I found that a toothed gear/cog/sprocket had broken inside the axle and caused the motor to go faulty. I needed a motor and gear or a replacement unit. I even suggested paying for a replacement at a discounted price but I've heard nothing back.
In total, I've sent 7 emails to them with one initial reply and nothing since.
DO NOT deal with this site. If anything goes wrong with your item or you suffer non-delivery, their attitude seems to be - ignore the customer and they'll go away!
Date of experience: April 28, 2017
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Great source for small parts, easy to use website and fast shipping. What more could you ask for. Will certainly use this site in the future. Best pricing on the latest technology toys.
Date of experience: July 28, 2017
So far only positive experience with Tom Top. I do not see any reason not to continue business with them. Prices are good, delivery is fast enough, service is excellent. Highly recommended. Thanks.
Date of experience: July 20, 2017
I bought several gadgets from Tomtop, they have great products at low prices. If you buy from the local warehouses the delivery time is very short also.
Date of experience: September 10, 2017
Interesting choice of items, some of which you can't find on other sites.
Delivery time as expected, for free shipment, everything was as described.
Will buy again
Date of experience: September 7, 2017
Shopping on line has become a way of life, for most people. But the one thing that sets One company over another company, is customer service.
And TomTop is #1 in my book.
Date of experience: August 29, 2017
All the items received in good condition and tested OK. I am satisfied with the dealing
Lot of choice is there for shopping. Very good experience... Thanks
Date of experience: August 29, 2017
All of my orders from Tomtop has been shipped and delivered sooner than expected and arrived early or on time in good condition. Excellent products and prices.
Date of experience: September 26, 2017
I always buy items from Tomtop.com so far never had any problems, and items are exactly what was advertised
These people understand wants, needs and customer service.
Date of experience: September 20, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.