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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I have order a number of items from Tomtop. Delivery time is much shorter. My item arrived ahead of schedule. Best shopping website. I highly recommend.
Date of experience: November 30, 2015
I bought Xiaomi mi6 with very low price. Everything including time of delivery and quality of product is excellent. I strongly recommend this website to everyone.
Tip for consumers:
You can use many coupons and low prices deals
Date of experience: August 29, 2017
Hello All
Please please please do me and yourself a huge favor and never ever support these people.
I have ordered a $700 drone from them along with all the accessories etc which ended up costing me $900.
The drone was to be delivered 3 - 5 business days later.
25 business days later and 20 emails later I still had not received the drone.
They keep on sending back generic emails like "dont worry can you kindly just wait for it". They told me they do not know the name of the company in my country that needs to deliver the item so there is nothing they can do...
A month later I get a call from a local courier to check up if I received my drone.
It was lost in the mail. Took me almost TWO MONTHS to find this out.
Yet, even after telling Tomtop this they still keep sending generic emails like "The package will be delivered soon, please kindly just wait for it".
Even after they admitted to losing the drone they still send these BS emails!
I finally managed to get them to "process a refund" a month later, but they ended up just lying to me!
I have now waited two months for my refund and I still have not received anything.
They keep saying "we have processed your refund and you should have it in 7 days". They tell me this every week. But they just lie to you...
They have stolen $700 from me.
I am taking steps to sue them for damages. If anyone who reads this can help me sue them then please let me know!
I will now write a review like this on every pages of every review website every day of the week until I get my money back!
YOU STOLE MY MONEY TOMTOP THIS IS NOT OKAY!
Tip for consumers:
See my photo of my 53 long email chain I have sent to TomTop and still I have not received anything...
Date of experience: September 13, 2017
I bought one 5" Android Smart System GPS Navigation Car Rearview Mirror from Tomtop which arrived as faulty. I spent 4 months sending emails to Tomtop which they never responded. I wasted a lot of time and lost more than $132 buying from them.
Don't do the mistake I made. DO NOT BUY from TOMTOP
Date of experience: September 12, 2016
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
Fake Yuh-Gi-Oh cards were delivered after paying the same for real ones. When they were contacted they said we had to pay postage BACK TO CHINA to get a refund... When they claim they are an American company. They then pointed to their own warranty which guarantees the 'quality' of their product. NO QUALITY, they are even bad fakes. They offered my son '200 credits' to purchase more of their fake crap, because of his 'bad experience'. So spend the money to post them back and I would say NOT LIKELY TO GET A REFUND. So also out of pocket for postage... when they are the ones sending fake garbage to kids.
Date of experience: June 12, 2018
Dear e e，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
Operation you are dirty rotten seeds thieves I have not received the product in a month and a half I paid for all this junk that I never got every every site I try to get ahold of you people it says no good what kind of losers are you
Date of experience: August 23, 2017
Dear customer, please kindly let me know your order number and email address so that i can check if for you and help you to solve your problem.
I have ordered a Android TV Box in tomtop website and got it delivered yesterday after a long wait of 25 days.
When I opened the package I was shocked to see that the box was not available in the package. Apart from the main unit it has remote, adapter, HDMI cable. I don't know what to do with the accessories without the main unit. Wrote this to the support people but still now no response from anybody. I thought that if I was happy with this order then I have planned to order a mobile. But everything went in vain. Now I need atleast my amount refunded and requested for reverse pickup.
Order Number: AA17G18J5318-58FGHE
Date of experience: August 7, 2017
Hello, I had a defective ANJIELA Automatic Electric Wireless Charging Toothbrush that I ordered, and this company went above and beyond making things right with me.
I will be buying more items from this company, as the customer service is above reproach, excellent and they care.
Thank you for a great Product and Thank you for a wonderful online shopping experience.
Steve T.
Date of experience: May 9, 2018
I ordered headphones over a week ago, it said it would take 2 days to ship, still have not gotten them, tried to call but it doesn't go through, tried to get hold of them online, but couldn't sign in, I fear I'm screwed, I would stay away from this site if I were you
Date of experience: June 6, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I Ordered an action cam, with this company saying delivery within 12 working days and you will get an email before letting you know it's on it's way. This is just a company doing the cheapest of cheap with no customer service, where it's needed. After three weeks had gone by I used their 'contact us' so called customer service email address to ask them what had happened to my order, with no reply, so after another week went by emailed them again still no reply. A couple of days later they send me a happy email saying hey, you haven't registered with our company yet, and all the waffle to try to get me to register with this careless company. If you have to buy from this company don't expect any service. Update after leaving this review I was contacted by a Tomtop rep who took my order number and in two to three days the camera arrived, however when I tried it for the first time I noticed the WIFI function was not working so I contacted this same rep again, but got no reply, so I used their customer service email which after a week still hasn't garnished a reply, what a perpetually bad company with no customer service at all, think before you consider giving these people your money, my problem is being ignored by them and all they offer is cut price cheaply made items at the bottom end of the market, I've wasted £30 with them and their customer ignorance line is no good when a problem arises.
Date of experience: July 10, 2017
Hi, pls kindly advise your order number, i will help you to solve your problem.
I bought an alarm clock with camera from tomtop. The clock display had fallen and could not view the time on the clock. Then the clock would not reset so I pressed the reset button and the button fell inside the clock. Have emailed tomtop about a refund but no reply, my email address is *******@icloud.com and order number is BN17G17G4910-IQXLPE
Date of experience: July 27, 2017
Ummmm..., my dear customer, i am soooo sorry to hear about this and the later reply or non reply, i am going to help you to solve your problem when i got your email address and order number, pls kindly provide those information to me as soon as possible.
I wish I could get this jack $#*! right in front of me then cram all his emails up him. I have sent many emails to stop. Its not like I would ever buy anything again
Date of experience: October 7, 2016
Dear Customer,
Sorry for the inconvenience we may have brought.
Please tell us your email, then we will remove it out.
Usually when you tells us not to send it, we will stop it. Also you can remove yourself from our list.
Thanks.
Best regards
Customer service from tomtop.com
HI,
I have four time to buying on tomtop, the price is competitive and the delivery is fast. Should any delivery problem be resolved within 1-2 days. Good services for a large web as tomtop.
Thanks
Date of experience: September 7, 2017
This company not only provides great products at a great price but also great customer service. If there is any problems with an order they will gladly take care of it as fast as they can
Tip for consumers:
Great products, Great customer service, great prices.
If by some chance that you get a representative that seems not to be helpful or caring ask to speak to someone else, unfortunately with every company there are some employees that are having a bad day. but there are others there that will help and make it right. Give kudos where they are do and report the bad so that they can be fixed
Date of experience: August 26, 2017
Shipping is as you would expect slow but I always get my items and they have been as described.
Have used many times and will continue to use - currently waiting on two items.
Eugene N. Ireland
Date of experience: April 25, 2017
I've ordered 2 earplugs. The order was put on hold. I was told that the price increased 250% and asked if i was willing to pay the difference. I said no and asked the order to be cancelled and a full refund. The order was cancelled and a new order was created automatically. No refund. While trying to contact someone to solve my problem contact was very difficult. After submitedgoogle app and other sites negative reviews i've got an answer and the goods shipped. Afrer 2 wrong tracking numbers sent and 2 weeks waiting the goods finally arrived. I dont recomend
Tip for consumers:
Don't use. Don't buy
Date of experience: December 1, 2017
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
I made a purchase from this Company over a month ago as of today they still haven't sent my item out yet over 2, wks ago they said it will arrive next few days they lied to me as that was a lg mistake there tramps & thiefs lucky i used my Paypal account to pay for the item i had to file a claim they gave me no other other choice to bad there not a local Company i would love to go collect the money they had stolen from me myself this Company needs to be shut down out of bussines
Date of experience: March 19, 2016
Dear Customer,
Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.
If possible, please send email to support@tomtop.com, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
Perfect shop! Great service, fair prices and fast distribution. My clothes look the same as the pictures showed and furthermore they have a great quality. I will definitely buy there again!
Date of experience: August 16, 2017
I really don't know why a lot of people complain but I always read what everyone complains about and I have found out that you can't go by what people complains about because I got my order from Tomtop a week after I submitted my payment to them and they told me it would be 2 weeks and the product was every bit what I had expected.
Date of experience: August 13, 2017
There are some products very cheap on this site that you cannot buy at that price anywhere else.
The product was very good and satisfactory.
I will probably buy them again.
Date of experience: September 21, 2017
All goods shipped as promised, quality was very good. Will order again. I do not expect shipping from China to be overnight, but the goods were received on time as promised.
Date of experience: September 20, 2017
The price is very attractive and a lot of choice. The shipping to europe take 3 weeks but it is the same for all products coming from chine ( aliexpress, ebay etc)
Date of experience: October 10, 2017
Fantastic smartphone. I will buying two other phone for my friends. For me
Always arrive my items,= 0 problem
Good quality
In one month i had many products from here :)
Date of experience: October 6, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Carl C.
Thank you very much for shopping with us,
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you a solution to solve your problem or do something necessary to making the refund be completed as soon as possible.
Thank you very much for your patience and looking forward to see your prompt reply.
Tomtop.com