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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
The shipp of my order was very fast, and i receve my order in great conditions and everything was fine! The unique gap was because the traking number of my order do not work correctly, and dont give a correct information about the status of the order
Date of experience: December 13, 2017
The site declares that it is testing all phones before shipping, This is just a lie, i get phome with factory defect and they even dont want to reply to me, after many days I'm losing hope to positive result. Best wrong shop ever!
AA17F21U0127-9KXFY5 Order
They offered me 15$ for broken speakers in service called 40-50 $ good job tomtop
Date of experience: July 11, 2017
I have bought a Video intercom... they have sent me a faulty item... i have sent it back and asked for a replacement or the money back. They said that the product is out of stock ( even though on the website I can clearly see that you can still purchase it). So I have chosen another one which they asked me to. They also said it is out of stock. Then I asked them for my money back and they offered ( but it is not completed yet) a partial refund.
Why would I gat a PARTIAL REFUND? They sent a faulty item so I am entitled to full refund.
Obviously all these email conversations with them are very stretched in time as obviously they count on the customer eventually giving up. Such a poor customer service with broken english used. Some of their emails you cant even understand!
Please, do yourself a favour and do not order from this website. Pure scam.
And... let me guess your answer in here, my dear TOM TOP customer service team.
"Please contact us on the email *******@tomtop.com and give us your order number, we will try to find a solution"
Waste of time.
Date of experience: November 15, 2016
Dear Customer,
Sorry for the inconvenience we may have brought.
Please tell us your order number, then we can solve the problem.
Thanks.
Best regards
Customer service from tomtop.com
It was my first purchase on the site, I had no problem, product delivered in optimum conditions, simple payment method. I am more than ready to make my next purchase
Date of experience: November 21, 2016
Ordered a lot of times, and were very satisfied with service quality and price of items, compared to others shop. Also fast shipping is a big plus. Would order again!
Date of experience: September 11, 2017
Tomtop, one of the best online stores for direct purchases from China. It is a perfect solution for us Brazilians to make purchases of quality products and with unbeatable prices.
Date of experience: February 8, 2017
After 100 days product didn't received and followup continuously taken care by my self. They should at-least inform that product didn't received.
Given 3 star because their CCR are supportive.
Date of experience: August 8, 2018
This company seems to be a scam. Placed order, took a week to supposedly ship and now their website says the watch was delivered. I do not have it and there is no way to contact the company. Their "live" chat is never on line and I sent 3 e-mail messages and never received a response. I am going to report a fraudulent transaction to my credit card company. STAY CLEAR OF THIS BUSINESS. THEY DO NOT DELIVER AND DON'T CARE!
Date of experience: July 12, 2016
Dear Customer,
Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.
If possible, please send email to support@tomtop.com, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
Order from Jan 12th still has not been shipped. I can not wait anymore for the dispatch without getting any meaningful input from you Tomtop.
Please issue immediate refund for my order AN17A12P2823-69HJ3E
Date of experience: January 20, 2017
They take for ever to answer your question, despite they never answer your emails. Only online chat which works terribly... I ordered a product which was supposed to be shipped within 24 hours, and its been 5 days and it has not been shipped and they don't give clear answers... REALLY THE WORST SERVICE
Date of experience: August 9, 2017
Dear customer, please kindly let me know your order number and email address, i will check your order and keeping update you as soon as possible.
I Purchased a laser thermometer fro them on 06 December 2012... today is 22.01.2013 and I am still awaiting this item... tried contacting them but to no avail... Chinese wankers, DO NOT BUY FROM THEM
Date of experience: January 22, 2013
Recently I bought some things from this seller, and I received only 1 package out of 2 I emailed customer service and to make long story short they told me that I was on my own that I need to search with carrier on what happened with my order, first time buying from here and will be the last.
Date of experience: March 20, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Ordered k110 heli June 19 2017 they sent me a confirmation that order shipped with tracking # with fedex link. Item last showed as in Hazel Twp June 30. Contacted Fedex started trace they called me July 11th and told me it was lost and contact seller to either resend or refund. Contacted Tomtop kept getting please wait a week then wait days then wait another week then days... I contacted them through paypal and they sent a link from another shipping tracking co that showed same info as fed ex link they sent me. I escalated it in paypal hopefully they will get my refund. If anything goes wrong it just seems impossible to get anything resolved with them. Deal with them at your own risk! If something goes wrong they seem to just ignore it.
Tip for consumers:
DON"T
Date of experience: August 21, 2017
Dear customer, i am so sorry to hear this story, please can you let me know more details about your order, such as your order number and email address, i will check for you and help you to solve this problem.
I have brought a couple of products from TomTop which have been delivered really quickly, excellent products and customer services. Would definitely recommend them!
Date of experience: August 4, 2017
A first class instrument, rapid supply, highly recommended. Would certainly use again.
This site is a pleasure to use, their Web pages are instructive.
Date of experience: September 21, 2017
Out of 7 electronics DIY kits I bought, 6 are working working fine. The 7th kit DSO138 had a broken TFT LCD screen. I made a complain and it was immediately responded with dispatch of a new screen as replacement. Too cool.
Date of experience: June 8, 2017
I would have rated the site with 5 starts before my last customer service experience. For one of the products I bought ( a car stereo) I asked about a feature (Bluetooth connection) that does not exist on the product I received but it is advertised as a feature on the website. They did acknowledge the problem and they offered a credit. I was OK with the offer and I was patiently waiting for the credit to show up (as they mentioned it will be few days). After about two weeks I asked for an update... and they send me a number without any further details. Even today I have no idea what that number stands for. After few more days I send another email to customer support requesting more info; I did not receive an answer. And this process went for few months now... still no answer. I tried different email addresses as well... still no answer. Since then I did not purchase anymore items from them... and I don't plan to do that till they at least answer back.
Update (Jul 2017)
They finally responded to my request and deposited the money in my account. I guess the review worked...
Date of experience: June 1, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
The best site where to buy drones and accessories.
I try soon the other categories.
Speciale thanks ti support fron Rita that Solved My problem quickly
Date of experience: August 25, 2017
I've ordered Mavic Pro drone with fantastic price. It was shipped next day and arrive to Poland in 11 days. I didn't need to pay customs as promised by Tomtop. I'm very impressed.
Date of experience: September 14, 2017
Tomtop had the best price available for the drone I wanted and provided good shipping. Would not hesitate to recommend this company based on myinitial experience.
Date of experience: June 1, 2017
Purchased item thru paypal that was cancelled because they wanted more money from me after check out. Was told by TOMTOP to cancel my dispute with them thru paypal so I can get my refund. WRONG you don't do that or you may never get a refund. 1 Month won dispute thru paypal. SCAMMERS BE AWARE
Date of experience: March 1, 2016
After 05/23/2017 message " dear costumer,,," made for a bot as a automatic response just to make look as they care for you, ( even when I make a review by other sites like Sitejabber, the false message is the same " Dear costumer we are very sorry..."), nobody contacts me for real, same by email I just lost hope at all that my problem will be solved, it started in february. Is a shame a company with this size, so worried in merchandising their products, and dont have the minimum respect for a costumer after sales show any problem, I just can regreat now.
Update 06/17/2017
A question Mr.: shamy z. [TomTop Rep], how many times do you will ask for informoation about me and my order: until now I gived 5 fimes this information, not enough? And always: no contact, no solution, no respect.
Date of experience: June 16, 2017
Hi, pls kindly let me know your email address and order number, i will help you on resolving your problem.
After the old "Dear costumer we are sorry, please send your email and order number..." guess what? NOTHING HAPPENS, of course, they don´t bother to verify my order or make any contact, the company tomtop maybe forget that are lot of channels like this one to help the costumers. I want my refund for the bricked phone they sale to me.
Tip for consumers:
Buy at your own risk
Date of experience: May 25, 2017
Confident with many reviews I decided to buy an smartphone from tomtop, usually make this kind of negotiation with another seller and never have any problems, the delivery was ok, but when arrived the battery heats too much and dont supports even 5 hours of work ( it supposes to hold 2 days for this model...), after trying contact buy email finally received a answer, they give me and address to send the defective phone, it was dispatched 40 days a go, and then the carrier said that the item dont reached the destination, tomtop support says that is normal, and suggest that I fix the item here in Brazil when arrives, I bought a new phone, almost top of the line to get and defective one and fix it myself? Just want to be refund and buy a functional phone, not to be used as a lab for a bad item.
Date of experience: May 23, 2017
After trying several of the top selling WEB SITES for Quadcopters and parts I found them out of stock or never stocked at all for my needs. TOMTOP not only had the parts but was able to deliver from China very quickly at no additional shipping cost. Great Job!
Date of experience: March 12, 2017
I HAVE PLACED TWO ORDERS WITH THIS COMPANY. THE FIRST ORDER TOOK 2 MONTHS TO RECEIVE THE GOODS THAT WERE DAMAGED.
THE SECOND ORDER I DECIDED TO HAVE THE ITEMS SHIPPED EXPRESS TO MY COUNTRY AND WAS CHARGED 21USD FOR SMALL HEADSET. I HAVE BEEN WAITING 30 DAYS AND STILL NOTHING.
THEY DO NOT RESPOND TO EMAILS.
THEIR WEB SITE FOR CUSTOMER HELP FOR ORDERS DOES NOT WORK
YOU CANNOT SEE A STATUS UPDATE ON SHIPPING (LIKE OTHER WEB SITES).
THEY ARE GEARED TO SELL, AND TAKE MONEY WITH NO RECOURSE
DO NOT USE THEM... SERIOUSLY! IF ONE OR TWO PEOPLE HAVE HAD A GOOD EXPERIENCE *******'S OF OTHERS HAVEN'T. CHANCES ARE YOU WONT AS WELL OR YOU WILL RECEIVE DAMAGED OR FAKE GOODS.
Date of experience: July 19, 2017
Hi, my dear customer, first of all, thank you so much for shopping with us. You reviews that we shipped the wrong items to you that make you experienced bad experience, we are so sorry for this case, we sincerely suggest you pls ship the goods back and after it returned we will issue resend or refund as you wish.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Thank you very much for your reviews, i will look into this case and work out a solution to you. Thank you very much for your patience.