- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I bought a action camera on tomtop and it was very good quality and i'm fully satisfied with their service. Plus there are lots of offers and coupons are there. I recommend the this site for anyone..
Date of experience: September 27, 2017
I have purchased Eletric Violin for my wife's birthday on 1st Aug. I have paid huge money for express delivery but still I have not yet received it. Order#EQ*******SG
Now I came to know that it is stuck in Mumbai Customs.
I am really frustrated as nobody informed me about this. Also, not sure how to fix it?
TomTop isn't its your responsibility to pay customs duty and deliver my order in time?
PLS TAKE ACTION and Deliver it by tomorrow else cancel my order and refund me my money back
Date of experience: August 3, 2017
Good quality goods fast service arrive on time you get what you see on the website very helpful if you encounter any problems good to do business with will be using them more
Date of experience: March 11, 2017
They emailed me after I ordered something asking for pictures of my credit card. Which they do not need to proceed with the shipment of my order. They are scammers don't trust them.
Date of experience: November 28, 2015
I received the phoe UMIDIGI Note 4 and received it very fast, in 3 days. The phone is good but the sofware is not the top. They are some items missing in setting. You can't change the launcher etc... Globaly, it is very good regarding the price. Thanks for Tomtop for the excellent job.
Date of experience: September 20, 2017
This is the first time I got scammed by an eBay online seller. I bought a patio sofa from this unethical company but found out quality issue after few weeks. I contacted seller for replacement cover, and they did also offered me $10 refund which I refused because there is no way I can buy a set of sofa cover with $10. However, seller agreed to send replacement parts but I have to wait around 3 months to get it ship from China. I was so regret I trusted the seller by not opened any case or left feedback first. After 3 months waiting, I did not received anything and I no longer covered with the website and stuck with a defective item. They politely responded to every message like they have great service, but a good service will take immediate action to solve the issue for customer ASAP instead of GIVING YOU A BUNCH OF BULL$#*!.
Date of experience: November 8, 2018
DO NOT BUY ANYTHING FROM tomtop.com! They steal your money. You will never receive your products and they do not reply on emails and do not answer when you call. Once they have your money safely in their pocket, you never hear from them again. Buying from them was one of the biggest mistakes of my life. DO NOT MAKE THE SAME MISTAKE! Stay away from tomtop.com.
Date of experience: July 8, 2017
Hi, i am looking into this case, pls check the inbox of your email address, i will keep updating you by Email.
I made a purchase of around $200 from TomTop website after sign in to the site.
My order came missing lots of things, I tried to email them for the rest of my order but with no response from TomTop.
I feel I got ripe off from them because now they have my money and I don't have my stuff and they don't want to reply my emails.
SO, DON'T BUY FROM THIS SELLER EVER!
WE SHOULD ALL SETUP A LAW SUIT AGAINST THIS COMPANY!
Tip for consumers:
SO, DON'T BUY FROM THIS SELLER EVER!!!
WE SHOULD ALL SETUP A LAW SUIT AGAINST THIS COMPANY!!!
Date of experience: November 7, 2016
Dear Customer,
Sorry for the inconvenience we may have brought.
You can return the item to us for a new one or refund.
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
THE MOST AMAZING SPAM FOLLOWED BY THE EVEN MORE AMAZING SCAM!
DO NOT BUY ANYTHING ON TOMTOP BECAUSE YOU HAVE NO GUARANTEE WHATSOEVER TO RECEIVE WHAT YOU PAID FOR. YOU MAY JUST RECEIVE NO NEWS AT ALL AND WHEN YOU START TO COMPLAIN THEY DANCE WITH YOU WHILE YOUR MONEY IS WITH THEM. BOUGHT A PHONE THAT WAS ON KIND OF SUPER INSTANT SALE 2 MONTH AGO AND GUESS WHAT? STILL NOT EVEN SHIPPED... SAME FOR A 2ND ONE I BOUGHT TO VERIFY IF THIS IS SYSTEMATIC AND YES IT IS. WOULD WONDER WHO THE PEOPLE ARE WHO WRITE POSITIVE REVIEWS... SERIOUS DOUBTS.
I WANT MY MONEY BACK BUT GUESS WHAT... STILL NO REPLY, NO NEWS, NOTHING!
BE AWARE THIS COULD BE A MASSIVE MONEY SCAM AS THEY PLAY WITH YOUR MONEY
TOTALLY AMAZING
Date of experience: May 4, 2017
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
On TomTop, You will find many, many, Many items, Quirky Items, Different Items, You'll probably end up buying things you didn't plan to Because TomTop Has it All.
The Service is great and your order is tracked as it is processed.
Delivery Depends on which warehouse it comes from.
Well Recommended
Date of experience: November 16, 2015
Its a fraud. I ordered an item and it never came. They do respond their email but all they said is please wait for anther week. 1 star is too much for them.
Date of experience: January 4, 2018
Dear Bb A,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Ordered a few times now from TomTop and there service is efficient, fast and even the goods recieving have been quality.
Postage has been well packaged and I can't recommend them High enough.
Date of experience: July 2, 2017
It may seem like a scam, but it is not, items are coming from China, over 100,000 items daily, they have to go through customs and all that I thought it was a fake website at first because they took my money quick, but my hoverboard came today, FedEx dropped it off, I am very happy with my new toy
Date of experience: December 16, 2015
Hello everybody
I have the problem with Tomtop. I bought 2 their tablets on Ebay (Seller: tomtop_home) in April - got them but one had broken screen. The seller wrote to me to send it back to get my money back (68 USD). I sent it back (they received this broken tablet in June - sent via registered confirmed letter) and still no money and no replay! I tried to contact manager (emails, skype) but no results.
STAY AWAY FAR FROM THIS FIRM!
NOT RECOMMENDED
I HAVE BEEN RIPPED OFF, ROYALLY.
Date of experience: September 13, 2012
My item didn't arrive and I know postage from China to the UK can be slow but I checked and it was 26 days since I had paid so I emailed to ask where it was. I then read that TomTop do not pay HMRC (UK import tax) and sure enough TomTop told me the item had been returned by UK Customs indicating that they indeed do not pay HMRC. If they don't pay import duty, do they sell genuine or fake articles? Who knows?
Given that they don't pay import duty, and they did not tell me, my item had been returned (they waited for me to ask them), I decided it was a waste of time and cancelled the order.
Each time I contacted them it took 2 business days to hear back, they work overnight because of the time zone and they don't get back to you the first day that they can but the second day.
Customer service was therefore not terrible but I wouldn't trust this company again. Buy from a local supplier who you can contact and who pays import duty.
Date of experience: October 10, 2016
Dear Customer,
Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.
If possible, please send email to support@tomtop.com, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
I ordered the BUGS 3 in January from TomTop, they had the best price and fastest delivery times. I was very pleased with the product, but I received a defective battery charger and support was slow to respond, but I eventually got everything straitened out and I have since purchased another Quad from them.
Date of experience: April 11, 2017
Everything was truly professional. The e-shop has well categorized products and the shopping experience was ideal. I would recommend this company to anyone.
Date of experience: October 12, 2017
Disgusting customer service, faulty scam company. I should have read the reviews by other people online before purchasing anything. Sickened by this company.
Date of experience: June 4, 2021
DO NOT ORDER FROM THESE SCUM BAGS, THEY SEND OUT ITEMS THAT DO NOT WORK, TAKE THE MONEY AND YOU DONT SEE IT AGAIN!
IT TOOK 6 EMAILS TO THEM FROM ME FOR THEM TO EVEN ANSWER.
THEY ASKED FOR A VIDEO OF THE ITEMS THAT DONT WORK, I SENT IT THREE TIMES.
THEY THEN ASKED FOR THE CONFIRMATION EMAIL THREE TIMES AS THEY COULDN'T 'FIND MY ORDER, HAVING PROBLEMS HERE'.
THEN ASKED IF I HAD PAID THROUGH PAY PAL.
AFTER SENDING THE CONFIRMATION EMAIL THEY ARE FOR THE ORDER NUMBER EVEN THOUGH IT IS ALREADY IN THE EMAIL.
I GET AN EMAIL SAYING, 'I HAVE CHECKED THAT IT IS ON YOUR PLACE NOW, COULD YOU PLEASE KINDLY CHECK IT IN YOUR LOCAL POST OFFICE?'
COMPLETE AN UTTER BUNCH OF ARSEHOLES!
HOPEFULLY MORE PEOPLE WILL LOOK AT THESE REVIEWS BEFORE ORDERING FROM THEM AND THINK TWICE! HOPEFULLY WONT BE ABLE TO KEEP RUNNING THIS SCAM OF A BUSINESS!
MICHELLE
Date of experience: January 20, 2017
Tomtop very good store. Wonderful service and lots of quality in the service, super recommend.
Product arrived in perfect condition, I always buy and I will continue buying
Date of experience: September 20, 2018
Reading good thing about TomTop made me come to a conclusion to go ahead and order the TomTop touchscreen/navigation system for my Mustang to replace the base model radio with the touchscreen system. When I got the shipement and installed it, I realized a few things wrong with the touchscreen. The colors were weird and purple along with the screen cracked a little on the bottom. This happens and I am not disappointed there, my disappointed comes when I send multiple emails asking for some customer support. I written those emails and describing my problem with no reply which by far is very disrespectful being that I spend over 300 dollars with TomTop. I am still patiently waiting for a reply that will probably never come. VERY DISAPPOINTED!
Date of experience: February 14, 2017
Excellent! No complains, there are some itens that I could not find on some other places. Im from Brazil and had no problem to ship itens, despite our mail services here sucks.
Date of experience: September 17, 2017
Good and affordable stuffs, but you have to be smart to get the best price, coupons and promotions everywhere! Very fast shipping, even for the super saver one.
Date of experience: August 8, 2017
One of my favorite sites with great deals. I have and will continue buying from TOMTOP. Many option to buy directly from europe warehouses and super flash deals
Date of experience: October 14, 2017
Never got my package, they don't reply anymore. Honestly the worst company I have ever faced. Never in my life again will I order anything online from them
Date of experience: December 1, 2017
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Eva Z，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com