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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I have purchased 3 RC Helicopters from your affiliates. So far a V913 was lost in shipping. My Walkera Master CP arrived but inspite of replacing all 3 servos and receiver it has never flown, it only flipped over and broke swashplate, canopy and various other parts. Ordered another V913 and it's overdue and so far I received 2 different tracking number Fedex and Yuntrack. Yuntrack says it's in Cinncinati and Anchorage. One thing for sure, it's not here! I ordered heli parts from Helipal in China 1 day after I ordered from you and received them 2 days ago. What's the problem?
Date of experience: May 16, 2016
I bought a digital frame (bugged), I sent back the goods (also spending the shipment coast) and they vanish away, taking my money And Also the bugged goods. And I know other people have my same problem with TOMTOP.
SCAM
Date of experience: March 23, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
This shop have a nice promotions, so many electronic products
Fast shipment
Using coupon with points and cashback make a product with best price!
Recommended
Date of experience: August 7, 2017
This TomTop site is SUPPOSED to be their U.S. Warehouse, and all items shipped from it therefore DO NOT come on a "slow boat from China". I order some items from this site, HOPING that I'd get them in a week, since they were supposedly coming from a US Warehouse. I ordered them, as they showed "IN STOCK". After the order I got a confirmation, and then a couple days later a shipping notice, SHOWING THE STUFF BEING SHIPPED FROM CHINA! When I contacted them, they told me it was 'no longer in stock, so please be patient and wait for shipment from China". I WOULDN'T HAVE ORDERED HAD I KNOWN IT WAS COMING FROM CHINA! Took almost a MONTH to get the stuff after the shipped notice. I think TomTop INTENTIONALLY shows stuff "In Stock in US WAREHOUSE" just to get you to BUY, then they ship from China. This is FRAUD. I wouldn't trust these people again... EVER. DO NOT BUY FROM TOMTOP.COM!
Date of experience: August 14, 2017
Dear customer,
I am not sure whether the goods was in stock in our US warehouse when you placed your order and successfully made the payment so please kindly let me know your order number and email address, i will check for you and help you to solve your problem.
I purchase products from Tomtop very often. My products are always priced the best on Tomtop and the customer care team is available to help with any questions I have ever had. Thank you Tomtop.
Date of experience: November 16, 2015
Do not buy from TOMTOP are shi.ts, they arrived defective goods have not replaced under warranty against return it in China at a cost of 40 euro for an item that costs 39.
Date of experience: February 17, 2017
Oh my dear customer, i am very sorry to hear about that, we will do our best to improve our service. Looking forward to co-operate with you again.
This Chinese website sells products of all kinds: from clothing to electronics. However, my experience is based on purchases of clothing so I will describe only that part.
The clothes they sell is the same as in many other similar stores (same descriptions, same models, etc.) but, as far as I can see, the price is lower. One good thing about this shop is that it only sells clothes from a single vendor, so it's easier to find what you're looking for. The clothes are divided into categories, which makes it very easy to find what you're looking for. There are lots of variety within each category and many photos show the actual look of the product.
Shipping, usually are not included in the product price and shipping fee depends on each product, but there are many products that have free shipping to anywhere in the world. Keep in mind that shipping charges an extra to the price of the product and may not be so cheap to buy if shipping costs are very high. However, as I said there are many products with free shipping and the are all collected in a category called "FREE shipping".
The shipping time is relatively short compared to other similar web sites. The orders I have made have come to me in less than two weeks.
Finally, a tip: when ordering a product asks size that corresponds to your measurements, do not order the size that you have in your country because there is often different (I have an S on my country and I usually had to order the size M).
Date of experience: November 20, 2015
Excellent and enjoyable service
Fast delivery
Great communication i knew when my parcel was shipped and given a tracking number
Highly recommended
Products used:
Sculpfun S10 laser engraver
Sculpfun cam500
Date of experience: September 27, 2023
I ordered an Android Smart TV box from Tomtop.com and received it from the US warehouse within 5 business days. I would definitely order from them again!
Date of experience: March 26, 2017
Crappy product, support that ignores customers (I've sent an email to their support inbox as well as their online chat module. No response at all). Stay away!
Date of experience: April 12, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Tomtop is a very capable site one that you can have complete confidence in. You will receive your products quickly and you will be satisfied. R Spriggs
Date of experience: June 20, 2017
Many purchases already made with satisfaction until now. Selected products and good technology. Reliable and accurate Seller. A clear and well-made website.
Date of experience: October 4, 2017
I have placed an order and it was shipped right away, arrived fast - but DOA - i contacted the support and their prompt response and service was great!
Will sure do business with Tomtop again!
-
Date of experience: July 24, 2016
Very bad support. They have sent me a faulty product and they never answer my emails. I was kind and that did not work. I wish I made a paypal dispute from the first moment of the problem.
Date of experience: August 11, 2017
Dear customer, please kindly let me know the details about your claim, as well as your order number and email address, i will help your to solve this problem.
Ordering Experience in this store only positive. My purchase quickly packaged and shipped. I liked Logistics. I can recommend you to the store to shop. Prices loyal, often promotions and discounts.
Date of experience: November 1, 2016
I did not received my parcel that was ordered 12 July 2017. They can't tell me where my parcel is. The only feed back I get is "check you Post Office"
Date of experience: October 5, 2017
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
The products are well made, and do last! Your customer service folks are sincerely interested in assisting purchasers, and the word "service" to them is much more than just a word.
Date of experience: April 21, 2017
They have so many different types of products, and many times they even carry some items not found on other websites. Their pricing is very good, delivery fine, and products great.
Date of experience: July 24, 2016
LP Style Electric Guitar DIY Kit review
I ordered the LP guitar kit as a fun way to learn more about guitars. I wasnt expecting Gibson quality, not even Epiphone quality, and TomTop.com delivered on a guitar kit that was well below both in quality. In fact the kit I was sent was great for fire wood, but not guitar building. I opened the package as soon as I got home to find a rough guitar body with a neck opening that was far too wide for the neck provided in the kit. I stopped unpacking the kit snapped some photos and sent an e-mail to TomTop customer service requesting a replacement. Customer service responded quickly offering a partial refund, but if I wanted a replacement I would be required to pay shipping back. I have rebutted this offer and am waiting on a reply.
If you are looking for a guitar, and think Tomtop is a low cost alternative, then please delete TomTop from your browser and spend the extra 25 dollar to get a used Squier, Ibanez or Epiphone. I now will get to back and forth with customer service to get a replacement or a refund.
Again look away from Tomtop.com for a quality guitar kit.
Date of experience: September 20, 2017
Dear customer,
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly,
Please kindly ship it back,
We will test it carefully and supply you a solution as soon as we can.
Please be easy, you will have a workable drone in perfect conditions eventually. Looking forward to see your prompt reply.
Tomtop.com
At first I might have been over anxiety of my order, but coming from CHINA and didn't realize it might take away. But my item arrived in working condition, & thank them for their concern.
Date of experience: May 14, 2019
Dear J M.，
I'm sorry to bring you a bad customer experience.
We appreciate your willingness to place an order on our website. We welcome every customer who supports and purchases at tomtop.
But for the email address you mentioned that does not support more than ten years, this is definitely wrong. Your failure to place an order should be for another reason.
You can send me your email address so that I can check it out for you as soon as possible. Or you can send a screenshot of your failed order to wholesale@tomtop.com, we will confirm the reason for your failure to provide the solution according to the screenshot.
Tomtop.com
Impossible to contact your company, I have bought an item (more then one) and it was missing the USB cable for electricity, now I have a Clock that is useless, all dark and can't see the time, I want to know if you will send me the USB cable for the ac outlet or I should send you back the item for a full refund. Thanks!
Date of experience: May 25, 2017
Hello my dear customer, i am so sorry to hear about that, pls kindly advise your order number and email address, i will help you to solve this matter.
They send Dead drone and I have to pay huge fees to send it back to China
More details:
http://tomtop-review-drone.store
Or
http://tomtop.store
Or
http://tomtop-review.store
Date of experience: June 6, 2020
Dear customer,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
Very quickly and competently organized sale and shipment of goods.
Prices are reasonable, very friendly and otnoshenie- vezhlivoe. Privez courier directly to my adres. Vsyacheski recommend store.
Thank you! DMITRIY
Date of experience: February 24, 2017
I am very happy with my acquisition. Fast shipping, good description, ok price. I have bought almost a month ago one "Solar Panel Charger 10W Portable Ultra Thin" and it works very good.
Date of experience: May 11, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com