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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I bough a solar charger from TomTop and was very impressed about the quick delivery. Tomtop has very good products, even though most of them are from china. I recommend!
Date of experience: September 10, 2017
I always shop around and 9 times out of ten these guys have the best price. Shipping from China is always very fast and the customer service is top notch.
Date of experience: August 30, 2017
I bought once from ebay the seller tomtop. Mall and never again!
The item i received is defect and they will not give me a refund.
They stole my money!
Date of experience: December 12, 2014
Excellent online store on the Internet! A good selection of goods, steep discounts, quality service and professional approach to the customer - all this can be found on the TomTop store!
Date of experience: October 23, 2017
Received product that did not work. Emailed TomTop at the email that is listed as customer service. No reply! They got my money... I have a product that doesn't work!
Date of experience: January 10, 2017
I purchased a temperature controller from TomTop China, and delivery was fast - less than 2 weeks - from China to the UK. Item worked well. I would purchase from them again.
Date of experience: February 14, 2017
Tomtop is awesome! One of the best online shopping website! Its sells many varieties item with affordable price and quality item! Everyone should buy at tomtop and its worth it!
Date of experience: October 30, 2015
I bay tri spinner fidget edc focus stress reducer. For my daughter.
Great product.
Arrive fast.
Good quality.
My daughter vary glad for this.
Tank you.
Date of experience: May 16, 2017
These crooks sell counterfeit items and have no guilt nor will they take responsibility. They play email games back and forth and refuses to refund you.
Date of experience: April 17, 2018
Dear j j，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
Tomtop has a lot of products I want and need in varieties of brands and options. Delivery and shipping can be an area where it can improve the most though.
Date of experience: May 29, 2017
Ordered a guitar kit for my grandson. Was surprised at the fast shipping and quality packaging. The parts look quality. It should be fun assembling it.
Date of experience: June 26, 2017
Worst seller ever... saying their product works bla-bla-bla... then item arrives... no0t really works... just a piece of junk delivered to you... ONLINE HOLDUP...
Date of experience: November 23, 2017
Dear rodolfo d.
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly, Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can.
Please be easy, you will have a workable item in perfect condition eventually.
Looking forward to see your prompt reply.
Tomtop.com
On these site has goods with low price, delivery so quickly... but not find feedback wher i'am can confirm resiving items possible i am not good in english...
Tip for consumers:
You can if real it need som doods...
Date of experience: April 4, 2017
Sadly, this company must join the ranks of the totally unacceptable face of Chinese capitalism!
They promise much - "Yes, everything you buy from TOMTOP has a guarantee of quality"; "You can be confident about ordering from TOMTOP just as much as any western retailer."; "Supprot(sic) to refund without reason within 14 days after received the product".
It's all nonsense, of course. When you do have a problem, you enter into a nighmare world of e-mails going back and forward, requests for pictures, for videos etc. In my case, the item supplied was completely unusable - it was useless by design! - but after several e-mails, the best I got was "Well, how about we give you partial refund?". No, sorry - if the damned thing is useless, and fails to meet the advertised specification, I want my money back - and if they want the product returned then they can cover the postage cost.
In the end I simply turned to PayPal - who immediately refunded my full costs without question. If Chinese companies want to do increased trade with the West, they really have to get behind their so-called promises.
Date of experience: August 13, 2017
Dear customer, please ship the goods back if you are not satisfied with it, we will issue refund as soon as received the returned item.
They kept the money and never delivered my order after waiting for more than two months. Support team is trying to convice me that they delivered on 11/18/2016. Batant lie.
Date of experience: January 11, 2017
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought
Would you pls give me your order number and email? We will check it for you,
We will improve our service and looking forward to the next cooperation with you!
This company is bribing people to give a positive review which I can not give. I purchased a $40 USD product which stopped working the first time it was used and then they would not stand behind it. When I tried to get a reapir or refund they did not want ot take it back and offered $15 USD as compensation. When I turned this down the made a final offer of $20 USD. I decided to accept this instead of loosing everything. DO NOT BUY FROM THIS COMPANY.
Date of experience: June 1, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
When I bought a $500 electric scooter they give 12 months warranty. Afetr 8 months a part has broken. They said there is no quality promblem, only if it brakes on the first day... Liars...
Date of experience: August 11, 2017
Very bad customer service and the worst packing ever i bought one phone and they said that it's battery last 5 days but the reality is it couldn't last even 8hours without a single call
Date of experience: August 27, 2017
Best stuff and at low price
Got an hard case for about 16.99$ but when i have seen that case on amazon it was about 109.99$ and i was very happy with tomtop
Date of experience: December 11, 2017
I placed an order on the site that was to be shipped from their EU Warehouse. Shipping was very fast and arrived before expected. Got prompt updates from the site regarding order status.
Date of experience: February 15, 2017
Problems with tracking but finally the order arrived.
The product was OK. Very good price.
The seller was helpful but his courier (DHL) made 2 weeks to deliver products from Germany to Greece
Date of experience: May 4, 2017
I bought a blackview bv 7000 pro Order No: AN17D23A5558-N1MWRU
On the website they say that i should get it between 7-20 days it's been 56 days now Still don't have any news. They don't respond to my emails and no one know where is my item. It's driving me crazy!
Date of experience: June 9, 2017
Your order supposed to arrived at your local post or custom, pls kindly contact with them to ask for the updated news ASAP.
I was having difficulty understanding the logistic process, but after getting myself counted on Tomtop support, I'm calm, the Tomtop team is great, I recommend Tomtop to everyone, its technology and service is to be congratulated.
Date of experience: September 20, 2017
I made a purchase on 25Dec2016 and still haven't received my order (Order # AN16L25S5837-STNHBA). I've sent several emails asking about my order and have yet to get any replies. They took my money on the 26th and won't send the product or talk to me. Very frustrating.
Date of experience: January 14, 2017
Why is Chinese company Shenzhen TOMTOP Technology Co., Ltd issuing VAT invoices in the name of a UK company TomorrowTop LTD & why are they using a VAT number that is not registered to either of them? What safety guard’s do you have to ensure that this seller is declaring VAT on all their eBay accounts & sales? Has Shenzhen TOMTOP Technology Co., Ltd paid their VAT liability of £1,335,648.00 a year from their 21+ eBay accounts?
Date of experience: December 17, 2015
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought
Would you pls give me your order number and email? We will check it for you,
We will improve our service and looking forward to the next cooperation with you!