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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I received a refurbished iPhone in better conditions than expected. It had to arrive in 1-4 days, but because they delayed a little the dispatching, it arrived in 5 days (not a big problem).
Date of experience: April 22, 2017
The only thing was done by this fraud company was takeing your money after you put your order & after that no receiveing your order, no reply to a lot of Emails & no refund your money. My order since May 17,2017 & my order no is. AN17E17L0127-FQKRB8. Please do not trust this company.
Date of experience: July 11, 2017
A good store for geeks and not only. You can always find original and interesting things at a good price. There is everything you need for crafts in the home workshop.
Date of experience: July 20, 2017
Just for the fair game I sent again the details but no solution. I think they are responding by a robot application just to show they are interested in their customers.
Date of experience: August 13, 2017
Dear customer, please kindly let me know the your email address, i will check and get back to you soon.
As expected, 6 days after delivering needed details to the seller's representative - no response had arrived.
Date of experience: July 17, 2017
At the end of 2016 I bought "item #*******696
Electronic Digital Door Peephole Viewer Doorbell with 2.4" TFT Monitor IR Camera".
The data strap was damaged at the first attempt to install the device into the door (because of poor quality). The supplier promised to send a replacement camera and did not keep what promised.
They ignored my reminders.
The item is unusable.
That was my worst buy on the web.
Tip for consumers:
Don't buy from TomTop.
Date of experience: July 10, 2017
All products have been received perfectly. Any questions or problems I have had I have resolved perfectly via email. I am currently expecting two more requests because everything is going well.
Date of experience: August 22, 2017
Very good, fast delivery and excellent product. I really enjoyed buying from the store and will be ordering more from the site. Congratulations Tomtop!
Date of experience: August 16, 2017
Great product, great price. I wanted an inexpensive, easy to use drone to get started in the hobby. I am going to buy another one for a gift for my nephew.
Date of experience: September 23, 2017
I returned to buy again in this store despite a previous bad experience, giving them a new opportunity, responding perfectly in speed of shipping and attention.
I will definitely buy again.
Date of experience: May 26, 2017
SENT WRONG ITEM THE ONE THEY SENT HAD CHINESE WRITING ON IT AND WAS DOA, THE ONE I ORDERED HAD ENGLISH WRITING ON IT, THEY WANT ME TO SEND BACK TO CHINA COST 17+ I REFUSED SAID I WILL SEND BACK TO RETURN ADDRESS ON BOX AUBURN AL, GOOGLED THE ADDRESS TURNS OUT TO BE A GAS STATION IN AUBURN AL, TURN OVER TO PAYPAL DID NOT HELP THEY THROUGH ME UNDER THE BUS CASE CLOSED LET THEM STEAL MY MONEY AFTER ALL THEY DID WRONG COULD NOT BELIEVE PAYPAL WOULD DO THAT, DO NOT BUY FROM TOMTOP THEY WILL STEAL YOUR MONEY NOTHING YOU CAN DO ABOUT IT EVEN IF YOU USE PAYPAL.
Date of experience: May 28, 2020
I have good experience with TOMTOP, i buy drone and other technology products they shipped within time period and with good packing all things was perfect and i also regularly using TOMTOP and recommend to all technology lovers they must used and buy from TOMTOP. Tomtop also give discount on first time buying as well as on your regular purchases.
Thanks
Jawed Khalid
Date of experience: September 20, 2017
"tomtop_uk DON'T BUY from this SELLER...
I ordered a 4-5 season Sleeping bag tomtop-uk was advertising. When it arrived it was clearly not as described. It was lightweight and insubstantial. I complained via eBay and formally asked for a full refund of my money.
The seller offered me 13.3% of the purchase price back, and assured me the bag was not worth sending back, as it was 'worthless'...
I pointed out that the seller broke eBay Rules about false advertising, also UK law on false advertising. I am entitled to a full refund.
Seller offered me 40% refund.
I declined and offered to start leaving bad feedback on ebay and facebook about the criminally false advertising used to sell these 'worthless' bags... if no full refund was offered.
Seller offered me 53.3% of purchase price. And started suggesting I had to send the old one back. It's his responsibility to have it collected, if he wishes.
This is the point where i begin posting bad feedback about this criminal. I am owed 100% of my purchase price and will not go away until it is refunded."
Date of experience: March 26, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Item I got didn't work. If I returned it to China at my expense they would refund me the cost of my item. Shipping was more than twice what the item cost. What a racket. Beware.
Date of experience: July 28, 2017
My dear customer, please kindly advise your order number and email address, i will check your order and working out a more efficient solution to solve your problem
Never received my item and asked for a refund. They responded and said they issued the refund to which I never received. Now they will not respond to further emails. I'm out $300 at Christmas time.
Date of experience: December 9, 2015
Really amazing prices
For 26.11nzd i got a really nice 4k action camera its really only 2.7k but for the price it takes amazing video and photos can even record real 1080p 60fps or 720p 120fps slow motion
Other sites where selling the same camera for almost $100
Date of experience: September 3, 2017
I have to say, at first I was wary of how things were going, as they asked me for some things. Eventually, I decided I would just roll with the punches and see where it would lead me. I have to say it's the first time I've ever imported something from China, so maybe that's why these informations were required in the first place.
Ordering from the website is super easy, the prices are very competitive, I was able to pay in my country's currency (so there were no taxes to convert the money), and in installments, which made my purchase even easier. After that, I had some e-mails coming from them which I thought were strange, but again, I decided to roll with it. I also ordered express shipping, and it did arrive so fast I was speechless. I picked up my product, a cellphone, and it was all handled very well by the company they chose to ship it (DHL). When I started using my cellphone, I was wary it wouldn't work and had some issues (before actually using it, but it's due to my countries regulations), so I contacted them again and they were super nice and worried that I had problems. When I was able to fully test my cellphone, there were no problems. It was very nice to see that they worried I had a nice experience, so I think, overall, it was a very pleasant experience for me.
Some friends told me as well that the information they asked for in the e-mails were completely normal, so now I know why as well and next time I am advised (and answer faster, so they can continue with my order as well!).
Thanks a lot, TomTop! I have the best phone and for a very good price!
Tip for consumers:
Those ordering from Brazil will b required some more information, but just answer them and it will all be fine. Also, asking for a lower value will help A LOT with customs.
Date of experience: September 13, 2017
Worst service ever...
Answering only after 3 emails (in 10 days).
Only problems with the service.
Sended one item back and I get a other one refunded
No communication with that problem
Date of experience: October 7, 2017
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
I buy this product from Tomtop and is beyond my expectation. The delivery was on time (30 days) without paiyng extra cost.
About the product i can say that is very good.
Date of experience: March 22, 2017
Have tried to contact tomtop no reponse. Where are my extra batteries and usb not included in my original order. Where is the service. Prepared to wait but not too much longer.
Date of experience: June 27, 2017
Quick answer by Tomtop support when you have a question about order
About delivery, really good protection of your order with tomtop stickers to protect your piece.
Date of experience: January 10, 2017
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
I used to deal with 2 other companies for all my drone/electronic/gadget needs (GB BG), then I found TomTop. There is never any guessing, their pricing and fast shipping are hands down the best.
Date of experience: June 13, 2017
Very good and fast contact with support,, good products at good price, discount coupons and frequent promotions attract customers, made some transactions which I am very satisfied
Date of experience: June 28, 2017
GREAT SITE
SAFE, VERY VARIETY, GREAT PRODUCTS AND QUALITY!
TWO SUGGESTIONS:
A) EVEN IN FREE SHIPPING, ACCOMPANYING THE DELIVERY OF THE PRODUCT IS NEEDED
B) BEST DESCRIPTIONS OF THE PRODUCTS, MAINLY ELECTRONIC PRODUCTS
Date of experience: September 21, 2017
The speaker came quickly. The price was the smallest. I'm probably a fan xiaomi. Speaker liked playing well, there is the bass plays a long time. Looks beautiful. Very pleased with the purchase.
Date of experience: November 22, 2015
The possibility to buy in a local warehouse is, under my point of view, the strong point of this web.
The term of delivery and some very competitive prices complete a good offer.
Date of experience: February 14, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Hi, your order is lost during transportation, we will refund this order.