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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Be careful, never buy from them, they are unprofessional and they stole my Money, I bought one multimedia player from my mustang and they send damage one, after I ship it back on the address that they provide me, they didn't respond to any e-mail after that and they asked DHL to destroy the item, they refuse to receive it and stole my money...
Never buy from them...
I will send the same message through all possible website and media, I will teach you very well how to stole people money again!
Item was... 8" Large Touch Screen 720P Car GPS Navigation Multimedia Play Entertainment Car 2 Din Display Upgrade Special Design for Ford M
Item# K2792-4
Date of experience: July 25, 2016
I have nothing but good deals and fast response on all the 15 items I have purchased, Everything also works like it should. I especially like the 2 shavers I bought
Date of experience: July 24, 2016
Tomtop is an excellent shopping site in china. I always buy from them and so far I did not have any problems. Shipments are fast and the products correspond to the products advertised on the site.
Date of experience: July 25, 2017
I have no problem with this online shop... I order couple of times and thay ship very fast... Communication is also ok and response quick... I recommended
Date of experience: September 5, 2017
I have ordered several items and have recieved them too. I will recommend TomTop. If you have the patience to wait (long shipping time), its worth it.
Date of experience: September 17, 2017
I made an order there for the first time. I ordered headphones, the price suited, quick answers of support, but oochen long delivery to the Leningrad region.
Date of experience: June 1, 2017
I ordered several times from TomTop. The prices are good, the products arrive quickly and in good condition. I will definitely order again. I recommend.
Date of experience: August 7, 2017
Excellent site, had no problems from them and received my goods in an Excellent condition. Ordered from them more than once now and the experience is always Excellent.
Date of experience: August 22, 2017
Tomtop has quality products and items are just like in photos.
Every time I've bought from Tomtop the items were well packaged and delivered in time.
Great seller!
Date of experience: February 14, 2017
I received tv box - don't work.
Recommendation from TomTop to go to fix.
Don't trust TomTop your money go to be lose.
Stay well clear of this company.
Date of experience: September 4, 2018
Dear Todor M.，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
I was glad I bought all three hat colors and one for a friend.
I amazed at the quality. I constantly get compliments... and when I tell people the price they are amazed.
Date of experience: January 11, 2017
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
My shopping experience with them is extremly bad, they dont respond to customer emails.
I ordered New Swiss Military Army Multifunction Laptop Bag by reading highly positive reviews of the product from the TomTop website.
I recieved a low quality duplicate Laptop bag from the seller.
I emailed to *******@tomtop.com for returning the product and claimed refund from the seller. I got no response from them
Order number: AN17L14L4016-BBBMIZ
Parcel number: *******
Order date: 2017-12-14
Date of experience: January 13, 2018
Dear Mohd K,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Easy to navigate and easy to place orders and pay. I awaiting my goods in anticipation.
It would be great if the shipping times can be made shorter especially for South African Shipping
Date of experience: September 12, 2017
I have completed the month now and have not received my shipment and you are hesitating that it is on the way I think it's a manipulating me I'm tired of you What is this bull$#*! You mentioned that delivery is done within 7 to 20 working days and now I have completed with you 30 days You do not respect the customer I have continued with customer support a lot but I do not get a solution
Date of experience: August 27, 2017
Updated review
Date of purchase 2017-08-07 03:06:43 According to your claim, you sent the shipment on 08/18/2017 9:17 AM I mean there is no credibility with you because you mentioned the shipping within 72 hours and secondly how to tell me in your message that I expect to deliver my shipment at 10 sep Mentioned takes delivery of the shipment from 7 days to 20 days This is very unacceptable Order Number: AN17H07O0642-YX7S6P
Date of experience: August 25, 2017
I didn't receive the package and they always asked for more time. At the same time I received a package from ebay. Thoffer me some coupons to fill this review. Corruption
Date of experience: December 20, 2016
Dear customer, Would you pls give me your order number and email? We will check it for you, thank you.(*^__^*)
I never received my order about 4 months, I contact customer service and right away I got positive answer from them, good company I like to make business again.
Date of experience: June 10, 2017
Good service speedy post, you get the item you pay for. I have been using them for years and have never had a problem. And I have bought mobile phones from them.
Date of experience: August 17, 2017
The gadgets of TomTop are excellent, I enjoyed the direct contact making sure there are no misunderstanding and the traceable shipping. I buy with full confidence there.
Date of experience: October 14, 2017
I've bought some nice RC DJI for a very nice price. They came to my place quickly very nicely packed. Yes, Tomtop is Nice!
I have not yet received the Order No.: XIAOMI M365 skateboard
Date of experience: October 10, 2017
TomTop is a great place to shop I have purchased many items and the choice is amazing, the delivery is very reliable and the customer service is excellent, give them a try.
Date of experience: March 14, 2017
Seller was nice and product price was reasonable as compared to other seller. They also have a warehouse in Germany so it was also fast when it came to shipping to UK.
Date of experience: May 2, 2017
I like all the different stuff they have and really like the prices. Ive purchased a few things from them and have been really pleased with my product and the customer service.
Date of experience: May 31, 2017
Fantastic buying experience. Products are quality, the delivery service is wonderful and the service is spectacular. I love to shop on this site and recommend to everyone.
Date of experience: November 20, 2015
TomTop is a good seller, the product I bought is as described and was shipped very fast. I was surprised it came before other things I bought on ebay on the past.
Tip for consumers:
Recommended seller who sent products as described
Date of experience: June 27, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com