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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I like Tom Top flash sale's when the items are in stock. I don't like to see items that the item's are still available but it can not be shipped to me
Date of experience: June 26, 2017
I order the Ip camera in this company. The price is very good. Because they have US store. So I received the stuff within one week. The product is very good. I will order it again.
Date of experience: August 26, 2017
I brought a scooter for my son at Christmas. They promised a refund once the scooter arrived. I sent the scooter back in January and still don't have a refund. They now don't even reply to my emails.
Date of experience: April 20, 2016
My item came within days of ordering it and it was exactly what I was looking for. The price was very reasonable, and I am satisfied with my purchase.
Date of experience: December 14, 2017
Tomtop sent a problematic mobile phone, i sent them a video with the problematic mobile and we talk via email and nothing happens, the don't give a solution such as a new phone or refund
Date of experience: September 14, 2017
Dear customer, Thank you very much for your order review. Please note that we can be contacted by email. We are available to contact 24 hours a day. All emails which been sent successfully will be replied within 24 hours. For solving this problem, please kindly ship your order back, we will sent a new one work properly to you.Tomtop.com
When you buy from Tom-Tom you know you are getting a good product for a great price.
I only had one problem with a product and Tom-Tom took care of me with out a problem.
Date of experience: February 13, 2017
I bought from here, I talked to a Tomtop team member, I got the package in good condition and on time. I did a good business. Thank you! A serious team!
Date of experience: May 3, 2017
Pb with an item. Tomtop offer a refund, I accept but refund never arrive and Tomtop always say refund was done! When I ask for reference of refund, tomtop never answer!
Date of experience: May 4, 2017
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
I bought in this shop a few time and i always was happy with the products, so i want to recommended it. I am sure that i am going to buy in this shop again.
Date of experience: November 20, 2015
Item received defected, advised customer support and did not get a refund or replacement for the defected item instead they offered 5$ off the next order!
Not recommended AT ALL!
Date of experience: June 19, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
2 weeks pass. Product ships to neighborhood but never arrives. Wait as instructed.
4 weeks pass. Complain/Ask for refund every 2 weeks.
14 weeks pass. Refunded full amount.
Date of experience: July 25, 2017
Well, so sorry for the later solution and so happy your problem be solved at last, we will reply our customer sooner in the future.
Two and a half months ago, I ordered a monitor stand.
Two months ago, it said it failed to deliver so I contacted TomTop. They said "If still have no news, we will refund you."
One month ago I contacted them again.
Contacted them again today. Still no refund.
Hopefully they make this right and I'll update my review.
Tip for consumers:
Don't order from this site if you actually want to receive your order.
Date of experience: July 6, 2017
The website is the top place to buy good stuffs with very lowest prices.
The package tracking is good with id to track them down.
I recommend greatly.
Date of experience: July 24, 2017
Some of the best prices on the net, great products and fast delivery! Electronics, RC toys and a lot of other great products all at rock bottom prices!
Date of experience: April 3, 2017
Excellent sellers! I buy with them since 2 years: D
Best service pre and post purchase, everything i have bought with them is perfect, i will always buy with them
Date of experience: October 12, 2017
Lots of great gadgets and goods here! Did a lot of shopping and looking forward to shopping more. Friendly service and great products make this a definite keeper shopping site.
Date of experience: February 24, 2017
They leave comments that they are sending a solution to the emails, but not! They do not send anything away and they do not solve any problems! The bot answers the comments on this site.
Date of experience: May 15, 2018
Dear Gregory R.,
I'm sorry to bring you a bad customer experience.
I did have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Yeri
Order: AN18B19O5328-BG51MR
Three months tell me to "wait another week." Money has not returned. Package has not come.
Do not buy from them.
Date of experience: May 14, 2018
I made several purchases and received correctly and on time. Good prices.
The purchases were delivered in the USA and Brazil within the agreed deadlines.
Date of experience: March 5, 2017
I ordered a brand new Xduoo X3 that I paid 79.99$, I've never received anything from Tomtop! It's been a month since I sent my first complaint, and I've been sending several emails since then, but no answer whatsoever from Tomtop! Ziltch!
It's unbelievable!
DO NOT ORDER ON THIS WEBSITE!
Date of experience: February 16, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I always find the best electronic flash deals on the web. Amazing, good prices! Fast delivery. You can find the newer electronic devices with the best price!
Date of experience: September 27, 2017
I bought from this eshop 15-20 items. I was satisfied with almost all of them. If I was not satisfied, they returned my money. I recommend this eshop :)
Date of experience: March 12, 2017
Tomtop is a very good site. It has cheap and good products. The live chat is very good and always very helpful. It doesn't matter what your searching for, they will have it all.
Date of experience: June 25, 2017
I am satisfied with selection of goods and prices.
Delivery is slow because of long distances, but satisfying.
I recommend goods, prices, and sellers.
Date of experience: August 28, 2017
I bought more times in this shop and I am happy with the communication and with the speed of sending of the shipment. I will definitely buy also next time.
Date of experience: December 13, 2017
Good customer service and goods are delivered on time. I had a good online shopping experience. Goods are what I expected and happy shopping with Tomtop.
Date of experience: September 18, 2017
Excellent store, excellent products, respect for the customer, good prices, quality of goods at the level, fast delivery of goods. I recommend an excellent online store.
Date of experience: September 15, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com