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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Exceptional service and high quality products. So I am very satisfied.
Eksepsjonell service og kvalitetsprodukter. Så jeg er veldig glad.
Servizio eccezionale e prodotti di ottima qualità. Quindi sono molto soddisfatto.
Date of experience: October 7, 2017
They had the lowest price on the drone I wanted and it arrived a day earlier than estimated. What more could you ask for?
Date of experience: October 6, 2017
After some delay service again we are getting good customer support from Tomtop. I hope their online support also will be come back very soon.
Date of experience: October 30, 2017
This is a site where I was able to find innovating new products at an accessible price, all of the same stuff will cost a fortune elsewhere
Date of experience: January 11, 2016
Will be back. As I said, shipping was/is a little long but it is understandable once you consider products are shipping from China and Germany.
Date of experience: February 15, 2017
Always gotten Emails of things that I'M looking for or didn't know that someone made... My brother is now going to start ordering from this site..
Date of experience: February 13, 2017
I ordered a drone & made the payment 24 hours ago. But the order have not been placed yet. No response for online support.
Date of experience: March 18, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
It has points (discount) system, i bought some stuff there (Wood 3D Puzzle Educational Toy Assembly Dinosaur Brachiosaurus Gift $4.20,
Blue Belly Dance Wristband Bracelet with Sequins Beads $1.89,42 LED White Light E27 Screw Head Bulb 3W Energy Saving Lamp $2.59,45X Mini Pocket Microscope Magnifier LED Jeweler Loupe $2.59, Micro SD TF USB Mini Stereo Speaker Music MP3 Player FM Radio $12.79
Date of experience: July 24, 2016
I buy in this company and I am absolutely satisfied! Keep up the good work. Answering questions is also at a very high level. Take closer visit.
Date of experience: May 6, 2017
I have first experience with Tomtop, products have good price and many of them are available on warehouse located in EU. Fast shipping surprised me.
Date of experience: April 13, 2018
Ive tried many times to order a diy guitar kit and the site keeps going back to where i started or says error. Im done trying..
Date of experience: July 7, 2017
Hi, pls kindly let me know the error code, and show me the screenshot when the error occurred.
Just read the reviews...
Don't Buy Anything...,...
Total Rip Off...
May as well go and buy your stuff from a Pop up Market Trader...
Tip for consumers:
STAY WELL CLEAR.
Date of experience: July 12, 2017
Hi, we can share the return shipping fee.
Bought quite a lot from these, from smart phones to fidget spinners, something better quality than others but you can't fault the prices.
Date of experience: July 11, 2017
I bought a 15$ action cam from tomtop. It was delivered to me less than 3 weeks and packaged excellently. Recommend to everyone.
Date of experience: September 25, 2017
Please look elsewhere, they fake review system and do not send goods. They delay you. Don't lose out like I did. Good luck.
Date of experience: March 2, 2015
Ordered a cam on 30/12 with expedited shipping from EU warehouse and haven't received it yet. I have no feedback from the support!
Date of experience: January 15, 2017
I paid ASP (priority shipping)and one of the objects came 1 month later and the other never come. Although they don't refund.Not professional
Date of experience: February 21, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Excellent service with prompt feedback on orders and delivery. Order was for a 17" ukulele which they had in stock and processed immediately.
Date of experience: January 16, 2018
The site is easy to navigate and there are a lot of products at very good prices. Shipping was reliable as the support.
Date of experience: March 7, 2017
I found real brand new items. Not expensive and quick delivery.
5 stars: Excellent no reservations, I would recommend this company to anyone.
Date of experience: February 19, 2016
Ottimi prodotti a costi più che ragionevoli, spedizioni veloci, soprattutto dall'Europa, presenti per qualsiasi problema e veloci in risposte.
Great products at more than reasonable cost, fast shipment, especially from Europe, present for any problem and fast in replies.
Date of experience: June 8, 2017
Once money is paid they ignore pleas for replacement, or refund on faulty goods!
Oriental quality control is an alien concept...
BUYER. BEWARE!,!
Date of experience: July 16, 2017
Pls advise more details, i am about the help you to solve your problem.
Fast orders. Good offers. I received all of my orders without problems until now. You can use Paypal for more secure pay.
Date of experience: August 21, 2017
Gracias a la atención de Emma, mi problema ha sido resuelto.
Ella ha sido capáz de empatizar y ponerse en la piel del cliente y me ha ayudado con el problema.
Igual que enteriormente mi valoración fué negativa, ahora sólo puedo rectificar y dar una valoración positiva.
Nuestra relación comercial seguirá vigente
Thanks to Emma's attention, my problem has been solved.
She has been able to empathize and put herself in the skin of the client and has helped me with the problem.
Just as my evaluation was negative, I can only rectify and give a positive assessment.
Our business relationship will continue
Enteriormente
Date of experience: August 10, 2017
Dear customer, please return your drone, we will repair it and ship a drone in perfect condition back to you.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com