- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
The prices are the most low all around, quality of items, OK, so a good place for buying... Top Seller
Date of experience: February 11, 2017
Products are excellent and up for good price. Have bought a product which turned out to be good in quality
Date of experience: February 16, 2017
Difficult to get feedback on shipping and tracking information. Shipping took roughly two weeks before it showed as being dispatched
Date of experience: February 16, 2017
Later but sure! Great products! The service is so good! I will go to shopping with TomTop, in the future
Date of experience: February 14, 2017
Fast delivery and great prices, cant fault them. Wide range of stuff as well at prices much better than uk
Date of experience: October 14, 2018
Wonderful deal on a high quality smart watch for a low price. Delivery was quick and free. Would definitely recommend.
Date of experience: November 16, 2015
I ordered a 3D printer with value 229$. Everything was fine, I can really recommend this site to order. Thanks!
Products used:
3D printer
Date of experience: December 29, 2020
Products are innovative and not available in not most of the sites.
It take a long time to arrive from china ware house.
But its worth the wait..
Date of experience: October 16, 2017
I have ordered a few times and never had an issue. It a great place to shop and customer service is out standing.
Order was shipped very fast.
Date of experience: November 23, 2020
Tomtop is a very good website to shop in China. They answered me all of my question. I bought a headphones and i am satisfied with the purchase
Date of experience: November 20, 2015
So regret to buy at TOMTOP, what I bought the 4 items unable to functions and request them teach me how to function the irrigation but does not have any response from their email!
Date of experience: May 22, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Bought a non working smart watch for US$15
When contacted did not want to send another working watch and wanted me to send the item at my expense($9US).
Even PayPal could not resolve this issue
Date of experience: June 13, 2016
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
Tomtop sells counterfeit LOL Surprise dolls. I have contacted the Manufacturer of LOL Surprise Dolls and I have sent them pictures of the box and the dolls. They are not LOL Surprise dolls. TomTop responded to my negative feedback about their company. I spent 32 dollars on 4 fake LOL dolls. They refunded me 15 dollars. Personally I feel I got ripped off. 17 dollars for junk, is still 17 dollars wasted. Unfortunately, it would cost me more to send them back then it would be to take the 17 dollar loss. I will never buy anything from them again. If they sell junk fake LOL dolls, how can you trust them to buy anything else from them. Don't loose money and time like I did. Stay away from these bad people.
I purchased two LOL Surprise Dolls on order: AN18C18O1737-G3YJI6 and I order Two on: AN18C18X5002-T5VVRA for a total of 4.
Look at the last picture. The garbage they sent has fallen apart and is going in the garbage where it belongs. Hey TomTop do you really think you did me a favor giving me 45% of my money back? I will get my $17 dollars that they owe me back in reviews telling everyone how they sell counterfeit!
Date of experience: April 28, 2018
I bought a ELEPHONE P8 MINI made by TOMTOP.
Had a 1 year warranty.
After 10 months the mike was no longer working.
SO I LEARNED THAT TOMTOP CHEATS ON THE WARRANTY.
I reported the problem they were nice and suggested I get it repaired locally. I checked back with them with an estimate of nearly $60.
They said they would give me $10 for the trouble.
I asked if I could ship it to them for repair. They said NO.
And they even took back the $10 offer.
I quote them saying they don't mean it when they sell items with a one year warranty:
"Sorry but the phone has been used for almost one year, and before when sent it out, we had checked and confirmed everything in good condition"
I was a fool to think that TOMTOP was a reliable merchant.
And don't trust their promises
In their reply to this negative review they said:
"update me your order number or email address?
So that i can check the details and supply you a solution as soon as I can."
So I did give all the needed data.
AND NOTHING HAPPENED. NO REPLY; NOTHING!
Date of experience: August 20, 2018
Dear JM A. ，
Since I searched for the order information based on your comment name and replied, it may be that I found the wrong message and you did not receive the email from me. This is my mistake, please forgive me.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
It's really trustful because any ítem I've bought has been at home esrly And Safe. Si my best And honest advice is that It is like Amazon o better than it.
Date of experience: September 24, 2017
I'm buying everything off them good company fast shipping and the customer service is available and they get back to you in a very good timely manner
Date of experience: February 16, 2017
I order a toy drone last March 2017 until now im still waiting for my order, i contact the tomtop but nobody reply, this is not good...
Date of experience: May 20, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
After TomTop wrote back and asked for videos 2 times to prove the malfunction, but still got no answer to the problem. Never bought from them again.
Date of experience: June 18, 2018
There is no support for what you buy at this site. I bought a power bank late last year (2017) and after sending a support help with videos proving the malfunction (device won't charge) there is still no answer.
Date of experience: February 21, 2018
Very fast, I recommend that seller. I'm satisfied of it. Tomtop was a better buy. Service was also great.
Date of experience: August 3, 2017
I'm very pleased with my purchase from TomTop and will continue to use this site for my drone purchases.
Date of experience: August 7, 2017
I bought some items from them, everything works without problems, I'm happy with the service. I recommend this shop.
Date of experience: August 21, 2017
Great product delivered promptly - what more could you ask. And at a really good price. Great service all round.
Date of experience: August 14, 2017
Excellent site for purchase and with total assistance.
I always buy from him and tell everyone about this experience.
Date of experience: September 5, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.