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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I make business with this seller for the first time Its Owsome its very accurate make good time delivery i like my item and I recommended for do business next time
Date of experience: January 3, 2017
I need to know the email adress for the customers service thkst IKAYAA 6 Pcs cushioned Rattan
I need to know how is my order.
I payed 335,51 because I purchased this IKAYAA 6 Pcs cushioned Rattan
And In my account appear the purchase 2 times, one pendant pay and OBVIOUSLY I WANT ONLY ONE AND ITS ALREADY PAYED.
Date of experience: August 11, 2017
Dear customer, please you can email to address: support@tomtop.com, or leave your order number and your question here, i will help you to solve your problem soon after i see the reviews.
It's been ok shopping on TomTop but they have recently started spamming my email with invitations to post paid positive reviews which is unacceptable.
Below is the email that they are sending:
We are now offering a 2USD COUPON for you, but ask in return that you write a positive review on any one of the three websites. You will get 3USD COUPON if you write on two websites. You will get 5USD COUPON if you write on three websites The following are instructions to receive your gift...
Date of experience: September 25, 2017
Great website. For to stay perfect just need to allow the choice of shipping company at check out time. Anyway I recommend it to everyone!
Date of experience: August 1, 2017
I purchased GPS from Tomtop. But it did not work. I wrote many e mails but no positive response and only asking me to wait
Date of experience: August 15, 2017
Tomtop is a very serious company that respect their clients and make everything possible to let them happy!
I love Tomtop and recommend for anyone!
Date of experience: September 6, 2017
One of the best stores in the world, has fast shipping and very attentive service that is always a willingness to solve problems and doubts;
Date of experience: August 30, 2017
Never received the product but payment was taken in advance, hope they refund my money back or give me my product... a unhappy disgruntled customer
Date of experience: February 14, 2017
Quick delivery and good prices. I can really recommend Tomtop. Got my new smart phone and other stuff from there. Good value for the money.
Tip for consumers:
Check for locale warehouse options to avoid additional fees.
Date of experience: February 14, 2017
The package with the drone arrived in a couple days from eu warehouse. Product perfect at a great discount. I will buy again for sure.
Date of experience: February 14, 2017
Is exactly what i was looking for an online store was with good products at an affordable price, they also ship very fast and safe
Date of experience: March 2, 2017
I ordered an action cam and a tripod, both items were delivered in less than two weeks.
Description was accurate, and the prices were attractive.
Date of experience: April 3, 2017
After some order from TOMTOP, I'm very happy with their service. Will use them again! Good customer service, fast delivery.
Date of experience: July 27, 2017
I have buy some time ago a SMSL Q5 Pro on Tomtop at a very good price.
I get quickly the package without any issue.
If you need items at good price you can go on Tomtop.
Date of experience: October 9, 2017
Ordered Xiaomi Mi Power Bank
Tomtop never sent it and provided a fake tracking number
Refund was made after about a month after purchase when I keep-on asking where I can see the tracking information
Date of experience: September 17, 2017
Dear Noam D.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We hope your problem will be solved very soon.
Tomtop.com
Been 3 weeks and they wont send my order they have my money and wont reply. Use other site like Banggood or Aliexpress much better than TOMTOP think they are scammer.
Date of experience: September 8, 2017
Dear customer, i am so sorry for the careless service, please kindly let me know your order number and email address, i will check the details and supply you a satisfactory solution.
I have gone through a horrible experience with Tomtop. Due to some government regulation in my country India the import of any such RC quad/ Drone/Helicopter is prohibited and requires clearance from government authorities such as DGCA and DGFT. I was not aware about this rule as this has been not been made public in general.
I requested my refund for two products order no: AA17H21M2420-7S5W24 & Order number: AN17I02W3443-ZZIHRQ post sending it back to the Tomtop office in China through custom department in my city Bangalore. Despite my repeated mails they are just not bothered to respond to my mails.
I am losing money without any fault of mine. Tomtop is a big cheater as they are not clarifying anything to me. I will never do any shopping with them in future.
Date of experience: September 6, 2017
Excellent Value and Variety of top products all in one place! Always plenty of bargains available I love shopping with TomTop.
Date of experience: July 31, 2017
Fast delivery, very good and honest seler,
I am shure, i continue to bougth on Tomtop. Every time i ordered on Tomtop i received the item when i received on week later.
Date of experience: August 17, 2017
All my process of buying was ok but my GoolRC T37 drone never works. I believe Tomtop is a good site but I really will be happy if my problem is resolved.
Date of experience: August 11, 2017
Excellent place to do business very helpful and my product arrived on time and exactly as described.
Date of experience: December 3, 2016
Good packaging and excellent shipping time.
Only small problem: when I paid I did not have confirmation
Date of experience: July 27, 2017
Good products at great prices. Free shipping on most items. Compare product prices with different options checked.
Date of experience: July 14, 2017
Good product quality with fast shipping service. You can find whatever you need from this amazing website.
Date of experience: August 23, 2017
Trustworthy store, orders always shipped on time and price always the best.
I recommend it to everyone!
Date of experience: August 13, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!