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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
The shipping is very quick. I recommend this website!
Good quality products, & fast delivery, good support
Date of experience: August 12, 2017
Great product, great price, prompt shipping. So everything is in best order! I can really recommend them.
Date of experience: August 9, 2017
Reliable quick service! The telescopic fishing set... on the quality I'm completely satisfied. Good value for money.
Date of experience: September 6, 2017
Great experience shopping electronics and hobby items. Shipping time is not too fast but it is cheap.
Date of experience: August 30, 2017
Great devices for great prices, shipped pretty fast considering the distance, and always true to their description.
Date of experience: September 19, 2017
Quality and serious is the first priority of TomTop. Best contact and return communication. Not cheap there
Date of experience: September 18, 2017
Already bought some goods fro Tom Top and its subsidiaries.
Always excellent products and services.
Highly recommended!
Date of experience: September 12, 2017
Always awesome items and goodies!
Love to order high-tech toys and low consumption LED lights.
Great deals!
Date of experience: July 25, 2016
Products perfectly matching the description in the site and ultra fast European shipping. I will order again.
Date of experience: October 1, 2017
All products are original with good quality. Highly recommended. Fast shipping. Good customer care. Easy payment method.
Date of experience: October 5, 2017
After inquiring about the delivery status of the product, it solved immediately.
Tomtop is awesome.
From Japan.
Date of experience: February 23, 2019
Recommend this store. Fast shipping, good service, excellent items. Fantastic prices! I am very pleased with service.
Date of experience: February 23, 2017
Good prices and good quality very pleased with service received from this order. Shipping in reasonable time
Date of experience: December 11, 2017
"The items I bought was in great shape just beautiful. I've received many many complements, I tell all where the came from Tom Top. Well, all i can say EVERY THING WILL BE CHANGE.
Tip for consumers:
You can check also here if you want to buy with discounts www.couponchief.com/tomtop
Date of experience: July 1, 2015
Very good store. Large selection of quality goods. Fast delivery. Quality service staff. I recommend to everyone.
Date of experience: May 27, 2017
Decent shipping time and good service with good quality product.
I would recommend buying from this website
Date of experience: June 10, 2017
All good. Item shipped promptly, well packaged and relatively quick shipping. Dealt with before and will again.
Date of experience: July 11, 2017
Tomtop shipped on time and complete. It arrived in perfect condition. My grandson is still enjoying the kite. It was his first kite.
Thanks
Date of experience: July 17, 2017
Tomtop is the one fast & fast service given for customers. Really it's amazing effort by them. Good job tomtop team. Keep it up
Date of experience: July 25, 2017
Fast shipping and secure for the two purchases I made with TomTop. That was drone and toy robot. My daughter likes the very much
Date of experience: July 23, 2017
I would highly recommend. Fast contact. Express shipping. All good. The item was shipped very quickly. I received the goods in about 2 weeks.
Date of experience: August 3, 2017
Great store, bought 7 power bank and arrived 6 with about two months. Then I bought an action cam and it was okay too.
Date of experience: August 30, 2017
I receive my order on time
All was ok
If some people don't receive theirs products, i think it's a delivery problem from post
Date of experience: September 16, 2017
Product delivered on time and in excellent condition.
It is to praise the care the seller has in asking for consumer opinion.
Highly recommend.
Date of experience: February 15, 2017
Very good experience with Tomtop team. Every product I purchased came quickly and as per described. I recommend everyone to purchase in Tomtop shop.
Date of experience: April 11, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
