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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I was buy Xiaomi XMSB01MW Portable Mouse Bluetooth Wireless Mouse Bluetooth 4.0 RF 2.4GHz Dual Mode Optical. It was my first shopping in tomtop. No problem, full enjoy. Super mouse Very minimalist, nice, comfortable. Bardzo dobra myszka. Odporna na upadki, wygodna - ergonomiczna i bardzo wydajna.
Date of experience: September 4, 2017
Ordered a violin bow and received an empty tube. Pay Pal said to send it back. I would of but that would of reduced me to the pond scum that TOM TOP is all about DO NOT GET SCAMMED BY THIS COMPANY.
Tip for consumers:
DON"T DO IT
Date of experience: January 24, 2016
Great Shop, trusky seller. Great online chat comuniaction. My expirience is 100x100 positive always. I will always buy in thos website. Ilove local wharehouse items. Very happy with them
Date of experience: August 14, 2017
On 12/18/2016 I purchased a Wltoys F959 Sky-King RC Airplane for $45.99... The airplane arrived damage inside the box, I emailed TomTop several times and even included pictures of the damaged part. I asked TomTop for a complete replacement, or just replace the part that was broken, or send me a return shipping label so I could send the damaged airplane back to TomTop for a refund. After 4 weeks and several emails back and forth with TopTop their latest email to me was completely in CHINEESE, I was so furious, I do not read or write CHINEESE! The damage to the airplane made it unable to fly. I was so mad I just threw the airplane in the trash and took the loss for $45.99...
I WILL NEVER BUY FROM TOMTOP AGAIN!
Date of experience: February 14, 2017
I purchased a JJRC fromTomtop in January. I used PayPal, it was very quick and easy and I received my foldable drone within about 2 1/2 weeks. I am happy with their service and the product.
Date of experience: April 3, 2017
Delivery took too long to come i was waiting over two monthsm it should be much quicker than two months
Date of experience: September 10, 2017
Here You are in good hands.
The delivery was fast and problems arme getting solved.
I will buy again here.
Date of experience: August 26, 2017
Great service, fast and best online price, I bought 3 mavic pro batteries and save almost 40$ on each, huge!
Date of experience: August 25, 2017
Ordered Lipo's. I look at it and so far for almost 2 weeks been on hold. No notification, no nothing...
Date of experience: October 21, 2017
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Hello!
I was very fast forward to shop in the store! Good prices and a good customer service!
Normunds H.
Date of experience: January 11, 2017
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
Digital multimeters are simply unbeatable, with good quality! Since I live in the Caribbean, the delivery is however very long-lasting.
Date of experience: June 27, 2017
My first order was placed on 2016-11-19 for a camera to be shipped from the German warehouse. According to the description, the camera was on stock and usually would will be shipped in24hours. On 2016-11-28 the camera still hadn't been shipped and I canceled the order. I than ordered from Amazon and received the camera in 3 days and at the same price.
My second order was placed on 2016-11-27 for a Wifi IP camera. On 2017-01-12 (7 weeks later) I had still not received the camera and the tracking link only showed "Shipment information received". I wrote to customer service twice but never got any reply so I finally had to open a Paypal item not received claim.
All the time they kept sending me daily advertising e-mails from which I tried to unsubscribe using the unsubscribe link and although I got a message that I was unsubscribed, I still received the mails. Writing to customer support asking to stop sending them did not help either so I had to block tomtop all together.
My advise... spend your money elsewhere.
Date of experience: February 8, 2017
Ordered an item from them and paid for Priority Shipping (3-6 Days). I checked the tracking page for 6 Days since ordering and just saw that my item is still in "Processing" with no indication of what's happening. I got fed up and sent them a couple of emails but nobody replied.
After searching through their confusing website, i found another email address and sent another email there. Guess what, after sending them an email, that's when they sent my item out for shipping. The email also said to wait another 7-15 days from the day it was shipped.
NO I DO NOT RECOMMEND THIS SITE.
=============================================
UPDATE:
The product came. Specs from their FB page were "Stable Flight" and "720p HD Recording"
Flight was unstable. The app is too sensitive. And instructions included in the box is to vague.
Pictures are pixel-y. And seems like the pictures are taken from a year 2000 camera.
These guys are false advertisers too. DO NOT BELIEVE THE SPECS THEY PUT ON THEIR WEBSITE / FACEBOOK
Tip for consumers:
IF you really want to, go for standard (Free) shipping. it doesnt make a difference if you pay extra for shipping anyways.
Date of experience: December 19, 2016
Dear customer, sorry for unsatisfy purchasing we brought, Would you pls give me your order number and email? We will check it for you, thank you.(*^__^*)
I should buy Replacement Propellers for Mi Drone 4k of XIAOMI, I would like to have an address where to contact me for the purchase. Waiting for the above.
Thank you
Date of experience: September 11, 2017
Very bad not received my Oder after 3 month waiting
And no payment refund waiting last 3 month mar 12 I am five Bluetooth hand free but not received and no refund my money
Date of experience: June 12, 2018
Dear AsimKhan,
I'm sorry to bring you a bad customer experience.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Adene
Registered on the site TOMTOP since 2017. The main thing is the quality of 100% and superfast delivery to Belarus (2 weeks)!
I recommend uniquely!
Date of experience: August 10, 2017
I enjoy shopping with tomtop. I've been pleased with their service. I've only purchase RC HOBBY items, but will expand my ordering in the future.
Date of experience: September 5, 2017
Excellent service, good products and best of all, at good prices, I can attest that in all purchases I have made the experience has been positive, TOMTOP is in my opinion totally recommendable.
Date of experience: September 2, 2017
Bad service, I ordered a product in September, no tracking number - cannot track the order
Two weeks I'm trying to get some answers from customer service - no one answers
Warned - do not order!
Date of experience: November 22, 2017
Dear I M.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
I bought LOL dolls for my daughter and they were FAKE! I tried emailing the company on several occasions trying to get either a refund or get the correct merchandise. THEY ARE SCAMMERS!
Date of experience: February 26, 2018
Dear Samantha L，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
My goods were sent quickly and in great condition.
I also just loooooooove the site it works very well there are no bugs and it is fast
Date of experience: June 5, 2017
Great site fr shopping for electronics. Huge stock and variety of gadgets. Great flsh deals. I recommend it 100%
Date of experience: September 2, 2017
Hello! I wrote a review and shamy z asked me for mail and order number.
Mail: *******@yahoo.com
Order: AN17F16U1950-8H2D6U
The product is broken, that is what i need your help
Thank you!
Date of experience: June 29, 2017
Hi my dear customer, pls kindly let me know you order number and email address, i will help you to resolve this problem.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Oh my dear customer, i am very sorry to hear about that, we will do our best to improve our service. Looking forward to co-operate with you again.