- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Great experience, highly professional team, proficient customer care, well-defined product... a reality for your shopping experience
Date of experience: August 24, 2017
Well packaged and quality product. Tracking code delivered quickly and with low chances of being taxed.
Date of experience: August 21, 2017
Very good, recommend! Everything is available, clear and honest! There are discounts and promotions that grants!
Date of experience: August 13, 2017
Excellent value and reliable service. Very satisfied. Will shop there again.
Good customer service as well.
Date of experience: August 21, 2017
Ordered illuminated glasses. Mercifully, not a great cost. Never received... do not respond to any emails.
Tip for consumers:
Seems to be consistent with the general experience people are relating about Tomtop.
STAY AWAY FROM THEM !!!!
Date of experience: September 9, 2014
Easy order, fast delivery and perfect quality.
Fantastic possibilities to choose out of thousand of offers.
Date of experience: February 10, 2017
Very good site to buy everything and anything else. Quick response to any problem. Highly recommend.
Date of experience: February 22, 2017
Perfect 5 stars, good customers on tom top, very satisfied, very fast shipping, orde comes punctually
Date of experience: April 4, 2017
Better offer and delivered quickly... really great shopping experience and I am sure will buy again...
Date of experience: June 7, 2017
I appreciate the great customer service offered to international customers when it comes to any concerns.
Date of experience: June 19, 2017
Decent competitive prices. Shipment was a long wait but was well worth it. Overall great experience.
Date of experience: June 16, 2017
Great products, speedy shipping and great customer service. Would highly recommend a friend or business partners.
Date of experience: July 7, 2017
Nice products, fair prices. I didn't have any problem with delivery and enjoyed discounts.
I recommend.
Date of experience: July 7, 2017
Great costumer service, package arrived as expected. 5*! Great discounts too.
Will definitely place a new order soon.
Date of experience: August 13, 2017
I m happy having Tomtop and always will purshase!
Customer service and good as well!
Thank you :) peace
Date of experience: August 11, 2017
Excellent site! Realy! İt's wonderful! Cheap! Fast cargo! All the world! Amazing site! You can shop without thinking
Date of experience: August 24, 2017
Fast and responsive aftersales enquiry. Product delivery was prompt. Pricing was competitive.
WIll look for further good deals
Date of experience: September 18, 2017
I would like to recommend toptop as a great store. High quality items, good price, good ship prices.
Date of experience: September 17, 2017
Just received my RC quatcopter drone today... very nice, easy to fly, excellent price... Over all very satisfied.
Date of experience: February 3, 2017
Fast shipping and the best prices on the net. Highly recommendend seller, buy with confidence. Thank You TomTop
Date of experience: March 14, 2017
The experience with TopTop was truly amazing. I found this is one of the trusted online shopping site.
Date of experience: May 3, 2017
Good price,
Fast shipping,
Many discount.
Recomended.
Super support service,
A lot of different items,
Many payment methods.
Date of experience: May 23, 2017
Tomtop tries very hard to satisfy their customers. Their products are well priced and the sevice is excellent.
Date of experience: November 21, 2015
I got my item 7 days before expected arrival, I would recommend tomtop for alot of good deals... Good customer service, even on small items...
Date of experience: August 2, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
