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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I had bought a Oneplus 5 here for 400$. It was my first time in this website but I had no problem. I received the phone in few days to France.
Date of experience: September 13, 2017
Hello I recently made a purchase using TOMTOP, the item arrived very well packaged and in good condition. The postage was super fast, I will be using TOMTOP again. Regards Andrew
Date of experience: May 21, 2017
Flash Deals are cheap! Because it is so cheap, I bought multiple items with the same item. Especially the SD card64G and the XK K 110 RTF helicopter are special.
Date of experience: August 28, 2017
Products on TomTop are very cheap and authentic too.
Even the service is very fast and customer support is very good.:)
Happy Purchase :)
Date of experience: September 20, 2017
TomTop - This is a Chinese online store selling a huge number of diverse products - from clothing and jewelry to cosmetics. The main group of products here, however - it's all kinds of electronics and high-tech gadgets. TomTop was opened to visitors in 2004, and in 2006 was certified gold in the AliBaba, that means a lot for the Asian companies. Online store is in China, the province Shendzhou.
The main emphasis in the catalog online store TomTop placed on electronics and accessories for her, but not without sections with clothes, jewelry and toys. In general, a range wide enough to spend a whole evening to watch the catalog!
Unlike many other stores employees are not hidden. The contact information is the picture of each employee who responds to customer questions.
In TomTop free shipping by airmail. Any fee shipping via EMS, DHL, UPS, TNT, Fedex. Delivery times are similar to other shops, there's all in the hands of the postal services. It is also possible the tracking for a fee (the track number will give $ 2) as well as the ability to pay via Western Union, though in this case the cost of the order should exceed $ 200. If the cost of your order is less than $ 200 - will have to pay through the familiar PayPal.
Another interesting feature of Chinese online store TomTop is the presence of internal scoring system (points). When viewing the pages with any thing you can see how many points you will be awarded for the purchase of this product. Charging takes place at the rate of 1 point for each full dollar prices. In turn, you can spend these points at checkout. Each point gives a discount at the rate of 1 cent for each point spent. Points can be earned not only when shopping, but in the following ways: Register (50), newsletter subscription (20) write a review (10), add a photo to the product (5), adding video to product from Youtube (10-30) adding video to product from Youtube, which you have removed themselves (100-500), the message of the delivery date of your order (10), participation in voting (2).
Date of experience: November 20, 2015
Im very pleased with TOMTOP very good info about the products wich they are very good under and after purchase. I`ll be buying more from TOMTOP. Thanks.
Date of experience: September 19, 2017
I have purchased 2 set of bite alarms and the bite alarms have no sound, promises was made but after 20 days no communication, I would never purchase from TOMTOP or online stores again.
Date of experience: September 7, 2017
Dear customer, i am so sorry for the careless service, please kindly let me know your order number and email address, i will check the details and supply you a satisfactory solution.
A very good product, I recommend to everyone!
Tomtop a very good website with quality products, 10 for very fast delivery!
Tip for consumers:
I recommend Tomtop
Date of experience: April 4, 2017
The pack arrived before the estimated time, I've write to customer service during shipping and They has been very careful to let me know what I want.
Date of experience: December 13, 2017
Excellent service - Rapid, serious - very perfect
Good choice on the site, all items clearly described
Large choice of product
Date of experience: April 2, 2017
Good customer service. Reasonable price and shipping. All products are as advertized and often better than expected
Date of experience: August 21, 2017
I simple say that the product i purchased was very good quality and usuable. Highly recommended seller.
Date of experience: September 13, 2017
We found every question answered on the website and received smartphone fast and whitout any problems.
George
Date of experience: March 2, 2017
I've bought many items from TomTop valuing around $200 USD, they are always the least expensive for the iems I want and they are all genuine and ship within a good amount of time!
Date of experience: February 26, 2017
I found here many usefull gadgets at low price, and everything works perfectly.
I am quite satisfied.
Date of experience: March 13, 2017
Nice products, fair prices. I didn't have any problem with delivery and enjoyed discounts and theire items
Date of experience: July 9, 2017
I bought a quadrocopter. Sent quickly. Got it too quickly. Dron is working. Slightly dented packing. But the drone is flying normally. Thank you.
Date of experience: August 21, 2017
Hello My Name is Prajwal Bhanu I Have ordered Baofeng Walkie Talkie 888s from Tomtop on 26th Feb 2018... still not Delivered? They said it will be delivered within 20 days... Customer service is very bad. They will not reply for email... and they will not give correct response in LIVE chat... Worst Customer Service... I want my order within a week or else i want refund... thats it...
My Order Number is: AN18B26E4904-2K4C30
My Tracking Number is: LAOCC*******863YQ
Pls give the correct respone... i want my order within a week already 23 days completed...
Date of experience: March 20, 2018
It is now my ninth command at tomtop and I am still as satisfied with their work. So if I have a site to recommend it is Tomtop of course!
Date of experience: August 20, 2017
The quality of the shirt is amazing. It looks exactly as the photo does. I had a hard time trying to find this shirt and im super stoked about this.
Date of experience: August 10, 2017
Excellent service. Fast shipping. Good prices. Highly recommend to everyone. Good quality. Will buy again!
Date of experience: September 11, 2017
I always find something that I want & need! The prices are so competitive & often have free shipping
I look forward to getting their emails
Date of experience: September 23, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Hi, so sorry for late reply and non-replay, pls kindly advise your order number and email address, i will check out this issue and keep updating you.