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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Very good online store! I had no problems with orders made here. Delivery was made quickly. I recommend to all!
Date of experience: December 12, 2016
Did not deliver my purchased item on 08/07/2017. I'm afraid I will not receive and lose the money I invested.
Date of experience: October 6, 2017
Dear customer,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply.
Tomtop.com
Bought several items at tomtop over the years. Would like to say its one of the cheapest compare to ebay.
Date of experience: February 19, 2016
The store sells a very good and high-quality products for sports and outdoor. Good packaged items. I really like it!
Date of experience: February 19, 2016
I have purchased many products from TomTop. They provide Good Service... Fast Shipping... reliable prices of products... Happy with products...
Date of experience: May 21, 2017
Website has great prices. Very fast shipped. Prices are the lowest then any other websites. Great feedback and customer service.
Date of experience: May 27, 2017
Good seller, fast shipping. The product described corresponds to the content, it is also at the best price. Thanks Tomtop
Date of experience: May 24, 2017
Received a product that did not work; took months to get a response; and had to pay expensive return shipping
Date of experience: June 2, 2017
Oh my dear customer, i am very sorry to hear about that, we will do our best to improve our service. Looking forward to co-operate with you again.
Nice web to shipping, i recommend using it to everyone because you can be totally sure this web will help you to find the best quality on internet
Date of experience: August 25, 2017
Good store with great assortment and free shipping worldwide, provides various promotions and discounts.
Date of experience: August 3, 2017
High speed shipping great!
Smooth transaction, great seller and communicator. Shall do business again.
Date of experience: August 18, 2017
It was some trouble with the shipment took a long time but when I got my battery it was perfect it was 3 times cheaper than in sweden
Date of experience: July 30, 2017
Efficient customer service. Very interesting discount provided.
Efficient delivery. Good experience with this company.
Date of experience: August 17, 2017
Excellent products and on time delivery and moreover with competitive prices delivered internationally :) ;)
Date of experience: December 12, 2017
My experience is being very good to buy on the tomtop site, so far I have had problems with my orders. I always recommend it to my friends.
Date of experience: January 11, 2018
Very serious and fast.
No problems at all, i'm very satisfied.
Highly recommended.
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Date of experience: April 27, 2017
Tomtop has often the best prices on the net. I bought a car stereo, a watch an many other goods: quite fast shipping. No bad surprises. I recommand.
Date of experience: February 11, 2017
Nice web.So wonder to buy in it. For me is on of the serious and besto web shops for my electronics gadgets. I really recomend i.
Date of experience: September 9, 2017
The ad Tomtop published was FALSE because the battery they sent is NOT Original (Original SUBOTECH 7.4V 1500mAh Lipo Battery).
Also the battery is damaged and I still haven´t got money refund or resend.
Date of experience: May 31, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Purchased a mini wireless keyboard. Great communication & fast delivery. Item was exactly as described and works great. Great value at a cheap price.
Date of experience: August 6, 2017
Lisa was very quick and prompt in answering my email and solving my issue. I am very happy with the service she provided me.
Date of experience: August 2, 2017
Thank you for good prices, item delivered in good conditions, fast delivery, can only recommend to everyone who want to buy from good eshop
Date of experience: August 7, 2017
Excellent seller. Products with high quality. Very fast shipping. Great variety of products with very good price. I'm sure I'll buy the tomtop again.
Date of experience: August 23, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!