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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Nice and easy to deal with. Drone arrived fast and in great condition with no drama. Would differently go to Tomtop again for gear.
Date of experience: August 27, 2017
It is very good shop. I made one order and I am satisfied with the quality of the goods. I will but here yet.
Date of experience: September 18, 2017
Of the half dozen or so orders I have placed with Tomtop, I have always been satisfied with their service. No complaints at all.
Date of experience: September 14, 2017
My first purchase at Tomtop. It was a very good experience. Great price and quick delivery. The experience was great. I will buy again.
Date of experience: September 12, 2017
I have contacted your customer service and was told the item has not been despatched out as the item is already out of stock
Date of experience: September 24, 2017
I've bought some nice RC Boats for a very nice price. They came to my place quickly very nicely packed. Yes, Tomtop is Nice!
Date of experience: October 9, 2017
I ordered them already, everything was perfect. At a reasonable price and perfect delivery time. The help desk helps you with everything. Thank you
Date of experience: October 14, 2017
Small electronic product bought, not expensive, was found to be faulty. An email was sent to them saying so, but no reply was received.
Date of experience: February 8, 2017
I have bought several items from Tom Tm and have been very happy. There are so many choices and by names you have heard.
Date of experience: February 19, 2017
They Tomtop are very good i need help hooking up my radio i got from them and they walked though it step be step
Date of experience: March 8, 2017
Great little device! Was easy to set up and easy to operate. Really helps to put a special look on some of our projects!
Date of experience: March 23, 2017
I've always got quality merchandise from tomtop if there is a mistake problem is solved quickly I buy from them on a regular basis
Date of experience: May 1, 2017
I have ordered multiple items and multiple orders from them. Products were always high quality and a great price.
Shipping from China is fast
Date of experience: July 8, 2017
The drone doesn't stop in the air, i did not fly it once. One led lamp it's broken too.
I'm sorry for the bad english.
But i do not like it.
Date of experience: June 29, 2017
My dear customer, pls kindly let me know your email address and order number, i will help you to resolve this problem
2 months now, was told shipped to wrong address, then it was on the way, then it was destroyed. NEVER RECEIVED any of the 9 items. Nor a refund... BUYER BEWARE!
Date of experience: July 7, 2018
I purchased a sport camera for my son's birthday. I came promtly, no problem there. Went out and puchased the memory card so he would have everything needed on his B day. Everything looked great with the camera, all the accessories and such. Read instructions, charged the battery, used the camera for about 1/2hr no bull. Then it crapped out, nothing, no lights just nothing. Contact customer sevice via email. 4 days later a response asking me to record the camera and send them the video. Another 5 days I send another email asking whats going on, the could not open the video i sent. This sh. T goes on and on for 2 months. So now I have to send the camera back to China. 32$ After 3 weeks i need to check via email whats going on. Yes they got it. Another 2 weeks nothing, after muliple emails camera is ready and i need to send a check for the camera. I sent the check and now they dont even respond to my emails no camera nothing. From June to December nothing. So $89 for camera, $ 64.00 shipping and i have nothing. I was hoping for the best knowing that it is a chinese knockoff of a GoPro but it was for a 10 yr old boy. Proceed with caution. Never again for me. All the stuff looks good BUT.
Date of experience: November 29, 2016
Dear Customer,
Sorry for the inconvenience we may have brought.
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
I was allways satisfied with my Shopping. Good prices, fast delivery, good items and no complications.
Date of experience: August 1, 2017
Quickly suport, an exceptional features and coolest prices. They Send to brazil and upcoming sites dont.
Date of experience: September 19, 2017
I always received my item in a good condition and depending on the delivery method always very fast. I will order more items here in the future.
Date of experience: July 25, 2017
One of the best site for buying, it's so fast too, i has a good relation with the site, they support me so well, so much thanks.
Date of experience: July 28, 2017
I like to surf and find some worth stuff and new gadgets in a quiet for price that i can share to friends and recommend on items
Tip for consumers:
try it
Date of experience: August 25, 2017
You can find many and not expensive goods. Tomtop is my TOP-3 online shop! If I can't find something on other online-shop - I search it on Tomtop.
Date of experience: February 14, 2017
I have placed an order it has been 20 days i dint yet receive my order what kind of service is this
Very bad of your service...
Date of experience: July 4, 2017
Pls contact support@tomtop.com with details, we will help to solve this issue.
When you receive a message from them all you get is:
"we want your money
Hope you understand"
----------------------------------------------------
Date of experience: July 27, 2017
Ummmm..., my dear customer, i am soooo sorry to hear about this and the later reply or non reply, i am going to help you to solve your problem when i got your email address and order number, pls kindly provide those information to me as soon as possible.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Fumi Goh
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to fumigoh@gmail.com to offer the order details, please kindly check your email inbox and reply to us as soon as possible.
Looking forward to see your prompt reply.
Tomtop.com