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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Very good store, the prices are acceptable, the delivery is quite fast,
I recommend to shopping at this store!
Date of experience: July 21, 2017
Very good service by all means. Affordable prices, good quality, very fast shipment without extra fees or custom taxes.
Date of experience: July 23, 2017
Quality products at competitive prices with a reasonable delivery time to Spain. Good service. Easy to deal with tomtop.
Date of experience: August 23, 2017
Good buy, the prices are ok the product are best. Will purchase again in future. Great Shopping online store,
Date of experience: August 22, 2017
The camera came as described. It is very good for the price. I recommend everybody to buy this camera.
Date of experience: August 16, 2017
If you are looking for amazing new products on very affordable prices than this is the place for you.
Date of experience: November 5, 2016
Very good site, easy to find products, fair price and fast delivery, very well packaged I recommend to everyone.
Date of experience: August 24, 2017
If you needed something is a good choice I recommend that shop, they have good price and good quality.
Date of experience: September 9, 2017
Great store, Product arrived the way I expected. Great Prices! Soon I will definitely buy again in Tom Top
Date of experience: September 7, 2017
Only one order passed, very serious and competent service I recommend! I have since ordered more, I am convinced!
Date of experience: September 5, 2017
Very good shop, fast delivery, perfect quality. Shop send me everythink immedietly. No problem, i can recommend it.
Date of experience: September 25, 2017
Exactly as description! Exactly as photo of the post. I'm very happy with my item. Thanks for your service
Date of experience: September 18, 2017
I've never had a problem with Tomtop. I've ordered several times with no issues. I will use them again.
Date of experience: September 14, 2017
Low prices, fast delivery, excellent service. I recommend to everyone this store. I will be happy to buy here.
Date of experience: September 13, 2017
Fast dispatch of goods. Delivery is also fast. There are very good discount coupons. High quality goods. Thank you.
Date of experience: September 26, 2017
Shipment proccess need to be better, the tracking numbers is not provide correctly after payment procces and shipment
Date of experience: September 15, 2017
Blames the post office when their own tracking number doesn't even show the package entering the country.
Buyer beware.
Tip for consumers:
Dear tomtop, I'VE CONTACT YOU BY EMAIL TO GET BLOWN OFF, BLAMING THE POST OFFICE.
You are a terrible company.
Date of experience: November 27, 2017
TomTop is simple to use and has affordable prices. Support is wonderful and will make sure you are satisfied.
Date of experience: February 14, 2017
I have had excellent experiences with buying goods from Tomtop.
All goods have arrived quickly and of good quality.
Date of experience: April 21, 2017
Have never had a problem with my orders or the product. Would and have recommended the site to others.
Date of experience: May 2, 2017
I have ordered several items through tomtop and always impressed with the quality and fast and often free shipping.
Date of experience: July 16, 2017
I have got what I expected. Nice product, fast shipping. It looks like a good quality product so far. And it works perfectly.
Date of experience: July 19, 2017
Had a good buying experience, good ship out on time as promise and parcel pack in good packaging. Will purchase again in future
Date of experience: August 22, 2017
Perfect this store, I received everything correct, very fast, thank you, I recommend.
Tomtop is the first website on my list. Thank you.
Date of experience: August 21, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Joe J.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com