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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Of all the internet shops you are one of the best.
I often buy it to you and hope for a long cooperation.
Date of experience: July 30, 2017
I like and love this website. I bought three items and all coming on times. They all are good quality. Highly recommended.
Thanks
Date of experience: September 8, 2017
Excellent store to buy a huge variety of products, easy to use, super simple to make the purchase, fast in sending the order.
Date of experience: September 21, 2017
Tomtop is the best. I loved this store, it has an excellent service I recommend to everyone and I intend to buy again.
Date of experience: September 21, 2017
Too much information to search through to get to your item. Checkout process is almost impossible to complete. Needs a lot of improvements.
Date of experience: October 10, 2017
I am very satisfied, preferably i will always buy from TomTop, quick delivery and quality, a large selection of good quality and price
Date of experience: December 30, 2016
I was my first buy on Tomtop, but I found the site really working well and get a huge discount on my command.
Date of experience: December 13, 2017
Very good and reliable product. I like it. Sturdy and not very heavy. Will use it during a long trip on the airplane.
Date of experience: June 1, 2017
I discovered this shop a few weeks ago. Bought there a few things, and I'm very satisfied with quality and time of delivery.
Date of experience: June 13, 2017
The enjoying website has focus on items and needs that are useful and good prices, the shipments are fast compared to other sites.
Date of experience: June 5, 2017
I trust them they are very quick and shipping and the quality of the product is awesome for the price that you pay
Date of experience: June 26, 2017
Excellent prices and fast delivery
Customer service is always available
Secure payment
I am pleased and recommended
Date of experience: August 14, 2017
I made a purchase on your website before long, and I was quite satisfied. The delivery of the product was also done within the indicated period.
Date of experience: August 8, 2017
Customer care is really bad, they do not even reply emails, they do not refund when you don't get products. I lost money here I will not buy anymore.
Date of experience: September 27, 2017
Dear Jose R.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
It toke and little wild for it to come but im okay with the purchase the customer service was good but a little hard because of the language bearer
Date of experience: March 1, 2017
Bought a mobile phone that developed a vertical line on the screen after a few weeks - support was quick to help to resolve the issue :)
Date of experience: February 26, 2017
The products are of good quality for a reasonable price. The shipments are free of charge. I bought there already a few times without any problems.
Date of experience: March 18, 2017
Mini drone never worked
After dozens emails and proving videos they asked if I want to return it
After my answer "yes" they disappeared
Date of experience: April 7, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Very good service and fast, goods items. Usefull and practical. Feel safe to use this place wiht credit card. Hope to pay by Paypal soon
Date of experience: August 2, 2017
Good shopping experience fast and friendly service
Recommend to anyone delivery and is pretty quick to uk too
Date of experience: August 21, 2017
Tomtop good seller, I received the goods quickly, works fine. A lot of good goods.the recommended seller, buy.
Date of experience: September 9, 2017
This store has very good prices and delivery very quickly. My experience with them has always been positive.
Date of experience: September 5, 2017
The product review was very accurate. The communications, shipping and a tracking was perfect. Highly recommend to everyone.
Date of experience: September 10, 2017
Very reliable partner with good products and prices. It has very fast procedures about orders shipments and communication.
Date of experience: September 10, 2017
One of the best websites for electronics and other products. Cheapest price and best product. Fast shipping too
Date of experience: September 21, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!