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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Find cool items and best price. I always check this site to see if they offer because i know they will have the best price.
Date of experience: May 7, 2017
Like the choices, prices and speed I got my orders. I like the setup and how easily I can find what I'm looking for with very little trouble.
Date of experience: May 6, 2017
****UPDATE 06/09/2017****
Was contacted by Tomtop customer support on June 2nd asking me to wait 1-3 days and they will make sure to ship it and provide me with shipping info. 7 days later still nothing. Not even an email to explain or provide update. What a joke site.
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NEVER BUY FORM THIS PLACE! YOU HAVE BEEN WARNED! This is the worst site ever with the most untrustworthy people behind this site! I received an incomplete order in the beginning of April. A adapter for my flash was missing which was very essential for flash to fit on any modifiers. I emailed them and Sarah from support kindly assured me that I could just go buy a new one and they will refund the money for the adapter. I went out and bought one 36usd as I needed the flash for a job. Sarah then tells me they can't reimburse me for the part I just bought. Too expensive they said even though they knew the price ahead of time. They then offered me 20usd instead which I said NOOOOO to. What a joke. Sarah then tells me they would send me the adapter and send me the trackingnumber. Guess what!? Tomorrow it's June and I've still not heard anything in regards to my part. Surprise! I paid 100% of the price now please deliver 100% of the product.
Date of experience: May 31, 2017
I win 3 coupons of $ 10 each, but they do not work, I claim in the email and the website of the contacts, but no one answered.
Date of experience: November 20, 2015
Visit Tomtop.com and search for the product you need. Choose the product in the price range your willing to spend and get a quantity pricing.
Date of experience: November 20, 2015
Found it decent and good services. Only change is the duration the product gets delivered is a bit more than normal sites. But rest I found it good.
Date of experience: June 20, 2017
Best place to buy some good stuff. Fast shipping. Good custumer support. All my order are good package and arrive at time.
Date of experience: October 23, 2018
Everytime that i need something with a great price and fast shipping i go to tomtop. Everthing you need is there;)
A++++
Date of experience: August 30, 2017
Simply easy and efficent! They are gentle, clear, fast and precise. Never a missed item nor a misunderstanding. I am completely satisfied!
Date of experience: September 14, 2017
I bought a smartphone that is bad and other than writing. I do not respond to emails or other way of communication at. I do not have a refund :(.
Date of experience: January 16, 2017
TomTop - great range of quality products and fantastic prices, and always shipped efficiently and arrive well packed and ready to use
Date of experience: September 2, 2017
Excellent service, fast shipping, good shopping. I have bought many products and all have arrived very fast. I highly recommend them.
Date of experience: September 27, 2017
Easy to buy, nice price and best pos sell. Very quality products early post and early arrive. Very satisfied with TOMTOP
Date of experience: September 20, 2017
I bought some products, and i'm very satisfied.
Fast shipping, good quality of products, good contact.
I don't have any problems.
Date of experience: October 10, 2017
The only trouble is that there is no Italian language.
But it is all ok the pack, and what I bought.
Date of experience: March 7, 2017
There´s two PO´s that I had to ask for... If I checked on web, there´s no information registered on my account...
Date of experience: May 23, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I placed an order for a Macro rail. I was very surprised. It was well made and it arrived quite fast.
Date of experience: June 10, 2017
Do they read emails or are online! Have sent 3 emails with no reply and they never seem to be online!
Date of experience: June 7, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Thank you for all your kindness and for solving all problems in the most serious way. I really enjoyed buying from you and I had no problem.
Date of experience: October 21, 2017
30 LED Solar Motion Lights
I bought 6 Solar Motion Lights from Tomtop, Order AA18K08X5412-EF8I06 andAA18J17M2842-4VP3EB,
Customer service provided by Yeri from Tomtop Wholesale Centre was excellent.
Will buy from Tomtop again.
Date of experience: May 15, 2019
Sending received quickly, very good product and site very serious. I recommend. Many interesting and inexpensive products.
Date of experience: August 7, 2017
Honest seller. Thanks. Fast support and good communication. Nice to have deal.
Low prices and fast shipping.
Date of experience: August 1, 2017
Delivered as asked, received what I asked for. A little long for item to arrive but in the end received in good shipping order.
Date of experience: July 30, 2017
Good site with good price and promotion
I have excellent experience!
Good communication, fast shipping! 5 stars!
Date of experience: September 16, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.