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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Had good luck for a few years with TomTom and will continue to buy here for years to come hopefully.
Date of experience: May 31, 2017
Very, very good store! I made a purchase at Tomtop and was very pleased. I recommend this shop to everyone.
Date of experience: June 15, 2017
I am 100% confident every time I buy in TomTop. Good products and good prices. My first place to buy electronics in internet.
Date of experience: September 1, 2017
All good, will buy again. Took not much time to deliver the product and the quality was good. I will recommend to everyone.
Date of experience: October 10, 2017
Good price and serious seller! I buy more from he and from now all it's all right. Just a single problem and now i wait to resolve this.
Date of experience: October 7, 2017
This is the best site I ve ever used. It is very easy to use. Best part is that you can use this website in the whole world
Date of experience: December 15, 2017
Plenty of good cool bargains to be had at a good price and quality, its amazing the verity to, its worth a look.
Date of experience: March 23, 2017
Thank you so much for everything-
Good products and low prices and fast shipping!
I trust you! And I am happy to found a good company like you
Date of experience: May 18, 2017
Great products. Arrived well packaged. The items were priced well. Staff were helpful with my query.
Date of experience: December 5, 2017
Speedy service always with purchases always meeting my requirements. Happy to recommend this seller to anyone.
Date of experience: February 19, 2016
A lot of product, good prices, good descriptions.
Slow reaction, anyway always correct solution of problems.
Date of experience: June 5, 2017
Very nice original and fast delivery to india. Product is nicely packed and same as per the specification. Price is very less as in india.
Date of experience: August 23, 2017
Nice shop, cool prices, all that we want for goods we use to decorate, i recommend tomtop, i'm satisfied for all goods i have buy.
Date of experience: September 30, 2017
Order No.: AA18A17K0550-VHXPS9 Order date: 2018-01-17 11:05:50
OUKITEL C8 4G Mobile Phone 18:9 5.5 Inch HD 2GB RAM 16GB ROM SKU: PZ0177B-EU color: black plug: eu.
This phone not proper working, hanging and battery problem also. Please suggest me. What is the processor. Kindly help me.
Any imported enquary please call or mail me. My contact mob no. Is **************
Devender Kumar
Date of experience: September 13, 2018
I routinely check prices, and TomTop regularly comes in with the best prices. Lots of great stuff and the best prices! What's not to like!
Date of experience: May 4, 2017
Product was sent quickly! Amazing prices too! I thought it was a scam it was so cheap but I received the product within 5 days!
Date of experience: May 15, 2017
Not able to contact customer support. A conversation. I bought a GPS I can't use. Missing a part. 'And no contact' sense I purchased it.
Date of experience: July 7, 2017
Hi, pls let me know details about this issue, what part missed making this GPS unable to use.
Original order BA21F04M0441-U2PKBV was canceled by TomTop as Apple Card did not authorize the transaction
As the previous order was canceled I placed a new order BA21F04M1144-SUCC1H which was authorized and the item got shipped.
Out of the blue TomTop reauthorized BA21F04M0441-U2PKBVand sent me an email that a new order has been placed which I did not. I immediately emailed TomTop support to cancel this duplicate order for which I was told to wait till the item arrives to be returned as it can be canceled at this time. After the duplicated item was delivered TomTop went back on its promise and wants me to pay for the return shipping or keep the item which I believe is not the right thing to do, as I did place this duplicate order.
Tip for consumers:
Don't buy anything from this 3rd rate website
Products used:
3-D Printer
Date of experience: June 17, 2021
For EU inhabitant is important that they have EU stocks and resonable prices. From China stock a litle bit longer delivery time.
Date of experience: February 3, 2017
A five star feeling... with the products & the service. The price point n customer service are too reasonable...
Date of experience: July 19, 2017
Excellent website, I am very satisfied with the speed of delivery and the quality of the products. I recommend it to everyone.
Date of experience: August 7, 2017
Very good store, with great variety of products, brands and great prices. Always makes good deals and has a great customer service.
Date of experience: August 23, 2017
The site is very good, good prices and the delivery and tracking are perfect, an example to be followed!
Date of experience: August 22, 2017
Superb site with good quality customer service and they are providing quality service to the people of the company
Date of experience: September 2, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Devender k.,
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
You can also contact us at the following link.
https://www.tomtop.com/help/our-service-channels.html
Tomtop will solve the problem for you.
Best regards,
Adene