TomTop

I have found Tomtop to be a great site with plenty of variety. I have had a couple of items get lost in the post (this has happened with other sites that I order of too) but when I contacted their customer services, they graciously replaced the items. Usually have some of the best prices on items. Not always but you can't win them all. Over all, highly recommended.

My purchase on 19 Dec 2016 never arrived. Every time I ask for a feedback from support l, I get a tracking list in Chinese and a promise that it will be delivered in 2 weeks. After 2 months they issued a refund that I never asked for, and when I asked them to send the product again they said it was too late.
How would you rate that?

This is the best platform to share a feedback on online shopping website Tomtop.com. I would like to say few words on this website, I had a very good feeling when sent gift to my family on an occasion.
It was a last moment order and these people delivered it quickly. May this review help someone.
Thank you guys, it was great.

Very good prices. Ordering is simple, payment is secure. Order tracking is ensured. The delivery is fast, Great online store! The communication is appropriate. I am completely satisfied, I will buy TomTop at other times and recommend it on my own experience!

This site takes your money, does not complete the order then cancels the order. So they have the use of your funds for a week and their support is awful.

They then want me to send credit card details by email!

Avoid!

This company is a total scam.
I ordered some christmas lights on Nov 11. I needed them by Dec 5 so I paid the steep price of 25.00 to expedite my shipping. It is now Dec 13 and i got an email that my shipment has been held up. This is over one month when I paid for 5 day shipping.
They refuse to refund the shipping cost, or refund anything despite the fact they haven't provided the service or product for which I have paid.
I will only get a refund once I send the items back. I have no items to return meanwhile they have my money.
They have not been helpful at all and it is a complete rip off 25.00 for 35 day or more shipping.

I brought couple of products from Tomtop and its amazing experience with it, as the products were delivered ahead of schedule and there was continues updates from Tomtop on the shipping and delivery. Also the product reached safely without any damage.
Best part is the price which is comparatively low compared to other sites.

I bought two mobile phones and one of them was not working properly. It was switching on and off all the time.
I wanted to return the phone and get a refund. I could not get in touch with them. After twenty e-mails they responded and following another 10 e-mails i finally was told where to send the phone. I had to pay for posting the phone back (and that costed me almost half of what the phone was worth). 2 months have passed and after more than 50 e-mails i still have no confirmation whether they received the phone or not and whether i will be refunded. I am still waiting.
That was definitely a Bad Unacceptable experience. Regarding their customer service definitely unreasonable and rude conduct.

Please also be aware that TOM TOP offers coupons to anyone that gives a good review (to various review websites). Therefore some of the reviews posted might not be that honest.

Waited 2 months. Did not get my product. Tried to contact them, and received no replies. They keep sending me junk mail to buy more from them but no replies about my previous orders that I didn't receive

I ordered a Stratocaster-style guitar kit from Tomtop. The product exceeded my expectations. For its price, I don't think you can get any better. And the shipping. Whew, it was FAST. I ordered it on a Thursday night and received by Monday afternoon. I will definitely do business with Tomtop again.

Very low prices, good quality items. Postage is generally not as long as expected. Support is not always fast to respond, but all requests have been dealt with to satisfaction (I had several unavailable items for which I chose a replacement or got a refund)

I ordered from TomTop, and had a positive experience. My item did take quite a while to get here, but coming from overseas, I accepted that from the start. My item was as described, and I had no issues.

I will say that there was very little, if any, contact from TomTop letting me know that my order was accepted/shipped/etc... This was remedied by logging into the TomTop website and checking the status on my order. It would be nice to get email updates as well.

Overall, positive experience, and I would shop with them again.

Prices are cheap, so are some of the products. Customer service is lacking. Lots of work and time to receive a refund for defective products. They also bribe customers (with promises of discount coupons) to write positive reviews... the positive ones may not be accurate.

I had a very bouncy experience with Tomtop, however, it was my fault and not theirs. During the making of my purchases, I accidentally selected the wrong product! Just within a few days, Tomtop services were already helping me get my purchase cancelled and a refund for it. They're extremely kind, understanding and helpful! I'd like to give special thanks to Sofia for helping me with the problems.

Will definitively purchase with tomtop again!

Despite many feedback saying the customer service doesn't respond, I placed an order and later on I asked a question about my order. The response came pretty quickly and the delivery took place much exactly as they had put on the site. I will buy again from TomTop.

I make purchases in this shop for about 6 months. Still no parcel is not lost. Dispatch - courier service free of charge. The quality of packaging is excellent. The defective product was never. I have already made more than 20 purchases in this store. I recommend to everyone!

I was able to shop at great price.
Goods are also good. The amount of money can be convinced.
However, if one can purchase a single battery from Japan
It is even wonderful.
Because there are also shops available in other shops. I expect it in the future.

The site is well build even though a bit cluttered with too many items on show per single page. The prices are good for good quality merchandise. It is a pity that the shipping time (free delivery) are so extended. I will buy more items in the future.

This is the worst site out there, please do not use tomtop. I have repeatedly emailed them regarding a defective projector purchased from them, and they still have not got back to me after many e-mails and chat on website. I also have never received my Android box which was purchased from the same site. I have had to open a complaint with Paypal, and possibly will never get my money back.

Like other reviewers, I purchased LOL Confetti dolls and they were FAKE. They look real on the website but when we received them, we could tell they were not the real dolls. The people who wrote reviews saying they were authentic either don't know the difference between real and fake, or they were given an incentive to write a positive review.
Customer service refused to refund my money unless I paid the shipping costs and and even admitted in an email that the dolls were not real!
I will never purchase from them again. Stay away!

These people are at the top of their game when it comes to taking your money. They use false tracking numbers, as well as telling you everything you want to hear, so you'll believe they are making things right. They also advertise updated quality products, but in my experience I received a very poor imitation that broke in 5 minutes. When you have a problem with your order, except them to take 2-3 day's if they decide to reply. I've purchased hundreds of different items from China, Hong Kong, ECT... I have never dealt with a company as deceptive as Tomtop. They offered to pay me to write a positive review, so here it is, Tomtop is not just excellent, but damn good at taking your hard earned money and giving you nothing, or if you're lucky you may get something that wasn't as described. These guys are on top of they're game. Hope you have better luck than I did.

I have ordered electronic gazettes like k88 smart watch, head phones & other cell phone peripherals. I received it in very good condition and as per expectations. Little delivery delay might be due to oversea transportation was the only concern. Otherwise fantastic.

Basically, any positive reviews, I have to think are fake accounts to make this dealer look reputable. China company. Product said "Ships in 72 hours"... 6 days later, my order was still processing and I realized that meant it was Not in Stock. No "Cancel" button on the site and when you email them, they give you a blanket response:

"Hi customer,
Thanks for your email.
Could you pls kind wait about 2-5days?
If still doesn't ship, we will refund you.
Do you agree?
Thanks for your understanding

Regards, Sarah"

Yeah. Lower case and "pls". Countless requests to cancel, same response. Currently I'm going through Paypal to file and dispute the charges. I've bought things on ebay from more reputable dealers. #avoid