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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Great Service, Regular Offers, Nice Items at Bargain Prices. Decent Delivery Times. Pleasing!
Purchased - Mini USB Keyboards - Solar Power Banks - Water Balloons - Hiking Sticks - Sports Watch.
Date of experience: July 16, 2017
Easy to use site. Cheap prices, good quality products, with great communication and quick shipping. 9/10.
Date of experience: July 25, 2017
I do find this shop very nice! They are offering a huge variety of products and charge honest prices!
Date of experience: July 25, 2017
I recommend this site, buying process is very easy, there are many options to shop, great products and prices.
Date of experience: August 2, 2017
Tomtop is an excellent store, super reliable, good prices, variety of products and fast delivery. I recommend
Date of experience: August 1, 2017
No problems with this merchant website, fast order process and delivery within the stated time in a neat packaging
Date of experience: August 1, 2017
Ordered a digital microscope. Correct and working product delivered in time. The value proposition is good
Date of experience: August 21, 2017
Best prices! Great service. Very fast shipping to Ukraine - less than in two weeks! I strongly recommend this shop!
Date of experience: August 20, 2017
Great prices especially with flash sales. Bought a smartphone from DE warehouse to Italy. Arrived in 3 days. Recommend it.
Date of experience: August 14, 2017
Fast ship and as advertised. Customer Service kept me updated on my shipment. You buy from Tomtop again
Date of experience: August 13, 2017
Tomtop has become my number 1 worst experience in the 14 years I've been purchasing items from EBay.
Ordered a Tooploo external hard drive. Item arrived in a reasonable time but did not work. It was apparent that the issue was a Manufacter defect that somehow made it through Inspection.
And not the fault of Tomtop.
Much corspondance resulted in compensation of first $6.00 then $8.00, despite me paying almost $40.00 for the item which I declined.
We agreed that I would email Tomtop additional funds to cover shipping costs for a replacement, I also asked for a tracking number. Repeated emails about asking for tracking number resulted in replacement item being held in ransom until I filed a good review in EBay.
Much more corspondance resulted in being told that I would not get a Tracking number, citing costs for the reason. Countered with additional funds for tracking but was declined.
Over the course of over a year with hundreds of emails and 8 times of assurities of sending the replacement but not providing me with a Tracking number I went ahead to repurchase another Tooploo from Tomtop but found out that I'm being denied from purchasing anything from them.
Much corspondance resulted in being told that they have no record of me purchasing or giving money to Tomtop.
Provided them proof of purchase and Emoney transfer and remarked about me being blocked from purchasing from them which shows proof that I did buy from them.
My last 10 emails about not receiving item has not been answered by Tomtop.
Much of Tomtops answers were word for word repative responses.
Very dishonest company. Buyer Beware.
Date of experience: November 18, 2016
I have had no problems getting good deals, sometimes you must wait a little bit to get item but has always shown up at my door
Date of experience: November 9, 2016
Reliable site, fast and perfect packaging! My purchases have gone increasingly successful, recommended
Date of experience: November 7, 2016
The best online store. Fastest delivery. Always a real track number. Good quality goods. I recommend to everyone!
Date of experience: August 25, 2017
Nice item and fast shipping. No problem at all so far. I will recommend this web-store to anyone, anywhere, anytime.
Date of experience: August 19, 2017
TomTop is very cheap, offers bunch of cool products and ships fast. Would recommend it a 1000 times.
Date of experience: September 11, 2017
Very good site
Responsive and comprehensive after-sales service to exchange my order in a timely manner
I recommend
Date of experience: September 26, 2018
I'm actually pretty surprised by quality of client care level. Fast shipment, good contact. I have absolutely nothing to complain on.
Date of experience: September 5, 2017
One of the best websites to buy online. Very fast shipping, great products, good customer service. I recommend for all.
Date of experience: September 5, 2017
One of the best sites. I'm very satisfied аbout Their attitude to any issue or problem with orders and payment. Thank you!
Date of experience: September 2, 2017
Good products and fast delivery but the support should be improved. I did not receive a response to requests sent.
Date of experience: September 2, 2017
I buy products several times. Good price. Easy and affordable. Never any issue or problem. Everything is great.
Date of experience: August 31, 2017
I order RC products many times. Easy and affordable. Never any issue or problem. Everything is great.
Date of experience: August 30, 2017
Good store! I ordered the phone Xiaomi MI6, delivered on time from China to Russia. There are often stocks with coupon codes, so you can save a lot!
Date of experience: August 29, 2017
Terrible online shopping experience. Customer service is nonexistent. The TV box I bought has some problems, but they never responded to my inquiry.
Date of experience: August 29, 2017
Dear customer, i am very sorry for making you feeling bad when doing business with us, if there any possible to let me know more details about your inquiry, i will look into this issue and help you to fix it.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Customer,
Sorry for the inconvenience we may have brought.
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com