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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Best site to support people were professionals me explain about my packages, keep up the good work, thanks
Date of experience: March 23, 2017
Tomtop is so much better than ebay or something else! They have more options for delivery, great prices and good system!
Date of experience: March 16, 2017
I'm registration first from chinese sites here.
I am satisfied with the tomtop.com.
Fast delivery, good quality
Date of experience: March 22, 2017
I'm experienced RC modeller. Prices for many products are lower than other offers. Quality is guaranteed. Quick despatching.
Date of experience: April 18, 2017
Fast delivery.
Product as described. Recommended for price and specifications. Works perfectly.
Would recommend to everyone.
Date of experience: March 29, 2017
Every single item i purchased on TomTop was high quality and with very good price! No regrets! Will buy more for sure!
Date of experience: April 14, 2017
Everything went well. Fast shipping, the order arrived in perfect condition. Recommended seller. *****
Date of experience: April 26, 2017
I bought from them few times everything was great, best price you can get, good support and fast shipment.
Date of experience: May 3, 2017
Really easy.
Cancellations and refunds also processed in a timely manner. Will continue to do business.
Date of experience: May 23, 2017
More great service from Tomtop. Shipping can be slow, but products have always exceeded my expectations! Thanks
Date of experience: November 16, 2015
Top seller am very pleased with my product ordered item it was despatched and came well before the delivery date
Date of experience: June 1, 2017
One of the best online shopping sites... They are very professional... Low prices... Excellent service... Good products... Fast shipping...
Date of experience: November 17, 2015
This site has many various items, electronics, musical instruments, gardening, just name it. The prices are great and shipping is usually free.
Date of experience: June 13, 2017
My Products arrived on time and in good condition.
I will tell others about Tomtop.
Sincerely
Ricky.
Date of experience: June 9, 2017
Bad experience, buy two bluetooth keyboards and one does not work. Problem resolved by vendor satisfactorily.
Date of experience: June 8, 2017
Prompt service. Neat packing. Product is as described. Very happy with their performance. I'll recommend to all.
Date of experience: June 7, 2017
Nice interface, good discounts, friendly support, however delivery took more time than expected
I will definitely recommend Tomtop to my friends
Date of experience: June 7, 2017
Fantastic company, quick and friendly customer service. Products are fairly price, very competitive, shipping is fast. Highly recommended.
Date of experience: November 18, 2015
Excellent seller, received keyboard on time. Great service. I would recommend to friends. Good quality also, came in proper package.
Date of experience: June 7, 2017
Great customer service - after part of my package came broken (charger to camera), it was refunded without any issues.
Date of experience: June 26, 2017
Great gadget online store... check it out. Just don't expect amazon prime shipping. Be patient and wait... you'll get your stuff.
Date of experience: June 26, 2017
My purchase was delivered as-advertised, on schedule, & at a cheaper price than I found anywhere else.
Date of experience: July 9, 2018
The store is very organized, has a wide selection of products to choose from, with authentic product reviews and cheap prices.
Date of experience: June 29, 2017
Received in good condition with fast shipment, item worked perfectly, will use your service again. A++++
Date of experience: October 17, 2018
No. Tomtop pays people for positive reviews.
They don't respond to emails unless you speak Chinese Mandarin using old engrish phrases/words.
Date of experience: July 3, 2017
My dear customer, we paid nothing to anybody for reviews, they are all real customer and real reviews.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.