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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I bought mnay things what i want. And very cheap and good products. Fast shipping method. You can find everytjing in this website
Date of experience: December 26, 2017
Awesome product and fast delivery, Great site and I just have found some amazing bargains on Tomtop and try to visit often to find more hidden gems.
Date of experience: October 30, 2017
It is a nice bit of gear and will serve me well. Electronics kit and clocks intrest me. Also, they sell a lot of other interesting things :)
Date of experience: March 6, 2017
This review is based on:
1. First time buying experience from Tomtop.com website.
2. Speed at which order was processed, shipped, and received.
3. Quality of purchased item.
On Friday, 8 June 2018,@22:15 Eastern Standard Time (EST), after first creating a Tomtop account, I placed an order on tomtop.com, using PayPal, for a Viltrox EF-M2 Auto Focus Lens Mount. Approximately 8 minutes later, I received a confirmation email from "*******@tomtop.com" stating order had been successfully placed.
By Monday, 11 June 2018, the order had been processed and shipped via DHL from SHENZHEN - CHINA, PEOPLES REPUBLIC.
DHL delivered the order to my Florida residence on Tuesday, 12 June 2018,@13:30 EST. I inspected the lens mount, which appeared new and unused, and found no evidence of it being counterfeit. Included Viltrox "QC PASS" sticker has a date of 29 May 2018.
I placed the mount on one of my Pansonic Micro Four Thirds cameras, a GH4, attached a Sigma 18-35 F/1.8 DC HSM Art Lens for Canon to the mount, and everything functioned without error. Lens mount firmware version showed 3.0 (released on 22 May 2018), which is the latest version for the Viltrox EF-M2 as of 13 June 2018.
I can't say if my very positive, initial purchase experience with Tomtop.com was simply a fluke. Factoring in the many other, not so happy reviews of Tomtop, I recommend this seller with a bit of reservation, cautioning your mileage may vary.
Date of experience: June 12, 2018
I did multiple orders on Tomtop without any problems. My biggest order was a 350$ scooter. Shipping was fast, and secured. I recommand Tomtop!
Date of experience: October 9, 2017
I ordered wireless keyboard on this site. I got in time and with described quality. I like website interface - it is simple and usefull.
Date of experience: October 3, 2017
So far I've been ripped off about 1/3 of my orders and TomTop NEVER responds to my emails. I'm done.
Date of experience: October 10, 2017
Verry good site. Have already made couple of purchases on this site, so I have a little bit of experience. I was surprised how fast it is
Date of experience: August 24, 2017
If you like gameing a place to buy them.And also they got home needs. Like cameras. Most time the product ships on time so a win win.
Date of experience: May 7, 2019
Great product, fast ship. Excellent seller. Inly two weeks, and the product is arrived. Easy to use. Great toy.
Date of experience: August 22, 2017
Fast, with out problem, cheap. Made at the moment 3 orders, and had no any troublew with the service
Date of experience: September 18, 2017
Ordered 2 quadcopters and both came with the promised 3 weeks - order tracking worked fine and both were working
Date of experience: September 28, 2017
Fast shiping and good price. I am very pleased with the service and by the possibility to dispatch products.
Date of experience: February 14, 2017
Excellent service. Great security. Can log in anywhere. Well impressed. Great communication. Definatly use again. Great bargains for all
Date of experience: February 14, 2017
I work with TOMTOP since Dec 2016.
Fast service, excellent employees, products as described.
Coll prices.
Date of experience: October 2, 2017
Been Waiting since Mid Oct for my order. Here it's Dec and still nothing, not even a response. SCAM!
Date of experience: December 21, 2018
Dear Winnie W.，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
I order ulefone metal from tomtop only cost $119.99, now I search this phone on amazon, need cost 159.99. I am very satisfied with this shopping.
Date of experience: October 27, 2016
I ordered a phone and recieved it within shipping time. Price was good and the phone still works. That's all I expect from a shop =)
Date of experience: July 11, 2017
I ordered on a weekend and had it 2 days faster than expected. I was super impressed with the eSe of the website and the product
Date of experience: February 19, 2017
I bought a ZUK phone and the service was excellent. I got the phone on time. A really good communication by email with instant reply.
Regards
Date of experience: October 26, 2015
My product don't arrived in my house and them full refunded me, but the fault was not them, the fault is from Brazilian postal service (correios)
Date of experience: May 5, 2018
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer,
Thank you very much for your comment,
Please kindly let me know more details of your complaint,
We will look through this case, and offer you satisfactory solution.
Please feel free to contact through support@tomtop.com.
Regards
Tomtop.com