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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
All fake all fake
My daughter was crying after she opened cheap fake package. The worst company with fake review on thierweb site
Date of experience: February 23, 2018
Good stuffs and good price... transport not clear for portugal, but the price is very good i recomend it for everyone looks for trusted store.
Date of experience: September 17, 2017
When I met this page did not believe it until I made my first purchase I saw that it is true what they promise, buy here will not regret
Date of experience: August 26, 2017
Exelent site, very good, I liked to buy on the tomtop, I hope to buy more times, it's worth it.
I recommend anyone who needs to buy
Date of experience: September 27, 2017
Great Deals, Excellent customer service, Good Prices, ordered over 2000 products as a dropshipping service and im satisfied:-)
Date of experience: October 7, 2015
Tomtop the best online shop, 100x100 original products, good customer service, very very cheap, i love tomtop,
Thanks tomtop
Date of experience: September 28, 2017
Easy ordering and fast shipping, I was suprized when I ordered something usually expect huge delay on shipping but here was fast
Date of experience: December 25, 2016
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
Hello, currently I can no longer give good references from TOMTOP, I will modify my reviews. I'm sorry.
Date of experience: November 20, 2015
Tompop website is the best website to buy on the Internet, Congratulations to the TomTop site team, since I have already made several purchases on the site and never had problems.
Date of experience: August 14, 2017
The shippement time was long, but I received the order in time. The order is original and it has a very good condition
Date of experience: September 25, 2017
I recommend the shop Tomtop.com. I bought DJI Mavic Pro. Instant shipping. No problems. I recommend all ;)
Date of experience: September 18, 2017
The best Webshop in the World. Very-very fast shipping, and the best Quality Product.
Good After-Sales Service.
Excellent+++
Date of experience: April 27, 2017
Update: 3 months after placing order i received it.
I didn't know it was coming from China when I ordered. I wouldn't order from them again.
Date of experience: December 10, 2018
I ordered ear buds, got email it had shipped with this message:, By the way, There are exsit two special cases as follows: 1.part of the delivery code (such as ZPTD, ZDP, DHL, etc.) there are two tracking numbers, please reference the second shipment message; 2. Your order maybe shipped out with several packages. But do not worry, we also will send you the package information with several emails. Looking forward to your understanding.
Month went by nothing. No further communication. No email with tracking number.
I emailed them and they said: Thank you for your message and sorry for late reply.
Can you ask the local post office and the customs in your country? The parcel may be in there.
I ask for tracking number. They say: Sorry to tell you that but since you chose (free)Super Save Shipping when you ordered,
Your parcel was sent out without tracking number
We use China EMS to deliver.
Could you please go to local post office and customs to check if it were there by using your name?
I don't believe this is a real business, they were advertising on Facebook so beware... I didn't even realize it was coming from China. I used PayPal to pay.
Date of experience: November 25, 2018
Best site with low price and exelent Shipping facility i love to shop with tomtop great experience to shop with tomtop fully trusted
Date of experience: August 24, 2017
I am a customer here for a month and I am very pleased. I recommend to everyone to buy from this site. Totally satisfied. Tasos
Date of experience: August 22, 2017
I buy the creality 3d printer and arrived fast and perfectly! The printer is working! Haven't problem
Tip for consumers:
haven't
Products used:
3D printer
Date of experience: January 19, 2021
Good Smartphone, with 64gb and a camera with good quality! Very fast shipping! Very nice and grateful! Great seller
Date of experience: September 21, 2017
TomTop is a good store online, good price, fast shipping.
Good cupon for a better price.
Thanks TomTop
Good customers services and help
Date of experience: September 29, 2017
Good webshop, good items, good and cheap prices, quick and friendly delivery!
I was made orders many times.
Date of experience: May 9, 2017
Great products, fast shipping and great price!
One of my favortie website, I love it and i recommend it
Date of experience: May 17, 2017
The price of the product is correct and the product correspond of the description. Fast délibéré and good packaging.
Date of experience: August 29, 2017
Excellent webshop, easy, clear and understable, fully secured, good expedition time and contact, i recommande this website
Date of experience: September 11, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Nadia k，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com