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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.5%
Positive
167
Neutral
5
Negative
21
View ratings trends
114
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user mikel1753
Pennsylvania
1 review
6 helpful votes
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February 2nd, 2022

I purchased the resume, CL and Linked-in profile package. Every response to any emails that you send to TopResume are proforma automated responses; in other words, they don't read your emails. The documents were never provided by the deadline that TopResume set. The Linked-In profile copied and pasted the resume document. TopResume is rabidly against refunding money, no matter how disappointed you are. Go with another service if you are seeking satisfaction.

Service
Value
Quality

Date of experience: January 3, 2022

Thumbnail of user chrise476
Oklahoma
1 review
0 helpful votes
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January 28th, 2020
Verified purchase

I was at a point that I was not getting many call backs on my job search. So I decided to have my resume rewritten using "TopResume", it took about 2 days and when I received the draft i looked very good. I immediately started sending it out. Within 2 days I had 4 interviews set-up. A real game changer. Thanks so much.

Date of experience: January 28, 2020

Thumbnail of user sandrab157
Georgia
1 review
0 helpful votes
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April 8th, 2017

My writer did a great job in editing my resume and making it much more professional. I knew that I needed a new and improved resume but was dragging my feet updating it. The TopResume writer provided a quick turn around and now I'm recruiter ready. I'd recommend the service to anyone looking for a new position. In fact, I've already told a few of my friends who have since used TopResume...

Date of experience: April 6, 2017

Thumbnail of user trishad5
Michigan
1 review
0 helpful votes
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February 16th, 2016

I got paired with a wonderful writer who helped me convey exactly what I wanted employers to know before I really knew what I wanted them to know myself.

As a student graduating soon I feel much more confident about my job search now.

(P.S. When you do your taxes this counts as a deduction as part of job searching costs ;] )

Date of experience: February 16, 2016

Thumbnail of user gefferyw
Texas
1 review
7 helpful votes
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April 9th, 2018

If you wish to have your resume written by some third grade then Topresume is your company. They have no idea how to write an senior management / extractive type resume. Even when provide a copy from which they could use a temple they still fail miserably. They will only provide you with a two page none descriptive resume, and when you ask them to go into more detail they tell you it is and extra $50. You would be stupid stupid stupid to use this company and by the way they offer no refunds.

Date of experience: April 9, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Geffery,

I'm sorry to hear about your experience, please reach out to the customer care team so we can review your order as well as your communication with the writer. We do not charge extra for changes during revision periods.

Thumbnail of user angelical5
Florida
1 review
0 helpful votes
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September 3rd, 2016

If you are not getting the results or feedback you are looking for from employers than I highly suggest this service. My Resume writer included me in the process and took all my suggestions in consideration. She did an excellent job highlighting my skills and experience. I will definitely be recommending this service to any and everyone looking for a better opportunity. My interviews increased tremendously since using my new resume and cover letter. I could not be satisfied with the results.

Date of experience: August 31, 2016

Thumbnail of user jamesh164
Indiana
1 review
20 helpful votes
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April 26th, 2015

I paid $189 for a resume and cover letter. I also paid $75 to have it posted on a bunch of websites. I sent them my resume in hopes that they would give it a polished and professional look. I somehow went from being just an hourly wage grunt in a very large fortune 500 company, to being a superstar manager that saved my company millions of $$. I also somehow managed to completely streamline the IT department. I was also responsible for change management and logistic control in my spare time. It was the biggest pile of $#*! I have ever seen. The language they used to define all of these accomplishments was so ridiculously over the top it was laughable. I sent them a rather heated response about the massive amount of lies and the blatantly trumped up language. I have yet to hear back from them. DO NOT WASTE YOUR MONEY.

Date of experience: April 26, 2015

Thumbnail of user adrianc39
Florida
1 review
0 helpful votes
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November 3rd, 2016

They were great. From the moment I submitted my old resume to receive my first rough draft. I was attracting the wrong employers at first(all sales) but my writer revamped my resume to showcase my potential into the finance field. My writer took my feedback and communicated with me through the whole process. If you need help with getting your resume redone I would strongly recommend it and the turnaround time is fast. Wish I would have done it sooner

Date of experience: October 30, 2016

Thumbnail of user andream389
Colorado
1 review
0 helpful votes
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November 4th, 2019
Verified purchase

Great experience from start to finish. Barbara was fantastic to work with and she took the time to understand where I am in my career trajectory. My new resume is already getting qualified hits from recruiters and interested employers.

Date of experience: November 1, 2019

Thumbnail of user anthonyp101
California
1 review
0 helpful votes
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December 17th, 2016

Top Resume was very helpful. Tara wrote a great first draft, then took my input and delivered an outstanding resume. It has already gotten more responses in a few days then my previous one did in months. Thanks TopResume!

Date of experience: December 14, 2016

Thumbnail of user ryanp89
California
1 review
3 helpful votes
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October 26th, 2017

Don't waste your money on it. It gets 2 stars because they do run it through similar software to what many hiring managers do. The 'collaboration' is nonexistent, they just ask you to review and make the changes you ask for with no discussion of why they arranged it a certain way or what. They basically just rearrange the info you already provide, and not always in a positive way. The writing itself uses odd language often with grammar mistakes. I'm almost certain this was written by a non native English speaker. I used to work closely with outsourced call centers and many of the small mistakes remind me of those made by Indians who learned English as a second language. Also noticed a lot of 5 star reviews way over the top, I'm guessing a lot of these 5 star reviews are fake reviews. Save your money, this 'service' is not worth it.

Date of experience: October 26, 2017

Thumbnail of user jasonj73
Texas
1 review
0 helpful votes
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February 9th, 2017

I am very happy with the work that TopResume did on my resume. Their ability to reduce the overall size while maximizing the use of key words has helped my resume get noticed. They also delivered ahead of schedule.

Date of experience: February 7, 2017

Thumbnail of user danielb225
Netherlands
1 review
1 helpful vote
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March 22nd, 2017

Don't expect a new resume in a few business days, but if you plan to look for a new job in a few weeks, this is a good service.

I got some very good feedback on my resume and decided to let is be rewritten by Topresume. I took the package which also includes a cover letter and LinkedIn profile. My experience:
- Topresume seems like an experienced company that knows what recruiters are looking for.
- The writer wants to think with you and gives you time for revision.
- The end result feels a bit over the top. I understand people want to see your experience, but it feels like I singlehandedly saved the company I work for.
- The template is very basic and focused on automated resume reading. It is not very visually stimulating.
- The cover letter is a bit of a let down. It is usable, but to me it doesn't scream "Invite me, because I really want that job".

Date of experience: March 20, 2017

Thumbnail of user yl282
New Jersey
1 review
0 helpful votes
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March 19th, 2017

I order the executive package from TopResume and I received my first draft within 48 hours.

Make sure you provide as much information to the writer as possible so that you will be able to have a perfect version!

Date of experience: March 17, 2017

Thumbnail of user alexandriam12
Texas
1 review
1 helpful vote
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May 21st, 2017

The first draft was terrible, assigned to a new writer, they didn't deliver the resume in two days like the first and said if I wanted it faster I could pay a rush charge. Quoted they don't do refunds after the first draft, but the first draft looks like a high school student did the work or someone overseas that doesn't understand English. Maybe look at a company that actually does what they say the will do on the website.

Date of experience: May 19, 2017

Thumbnail of user jennam22
Jenna M. – TopResume Rep

Hi Alexandria, We appreciate you sharing your experience with us and are very sorry to hear that it did not live up to your expectations. We'd like to get this sorted out. If you could please direct message us on our Facebook page with your full name and email address, a customer support rep will assist right away.

Thumbnail of user marias788
GB
1 review
7 helpful votes
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October 16th, 2022
Verified purchase

I am very unhappy with this company. I purchase a cv review and linkedin profile review and was sent to an automated service in which I had to input 3 job adverts I would like to apply for. I realized this was the wrong service for me as I do not want a cv that is based on keywords found in the ads I supplied. I immediately asked for a refund and was told NO. Why? I did not use the services. I do not want to use the service. How can they in this day and age just refuse a refund? I feel robbed and am very angry. Beware and stay away.

After multiple emails this company agreed to refund me for services I did not at all use but deducted a 75$ fee for clicking the refund button. They made more money from me than if they had paid the reviewer to actually do the job …
Very unhappy!

Products used:
None. I requested a full refund and was refused. I did not use the service.
Update: was refunded after multiple complaints but 75$ were charged for clicking that refund button..

Date of experience: September 16, 2022

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Maria, we are so sorry this process has not been in line with your expectations. We see that you have been in contact with our Customer Care team regarding your concerns. If you have any further questions, please email support@topresume.com.

Thumbnail of user hammadk7
New York
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

Excellent resume service. Got my new resume, cover letter, and LinkedIn profile within 3 days even though I was told it would 7 days. Would definitely recommend TopResume to anyone looking to build a top of the line resume.

Service
Value
Quality

Date of experience: September 7, 2021

Thumbnail of user lorettac7
Washington
1 review
0 helpful votes
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April 13th, 2016

Performing a juggling act has been my life for at least the last 10 years. This year, the juggling act was getting old, i am in middle of a residency ( nurse practitioner) and army reservist and trying to find time to work on resume just was getting further and further down my to do list. I am so thankful for TopREsume for getting started... thanks again. I will let you know how the job search goes.

Date of experience: April 13, 2016

Thumbnail of user holth2
Washington
1 review
0 helpful votes
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February 27th, 2021

Multiple writers, several grammatical and formatting issues, impersonal experience. Use LinkedIn to find a local resume writer.

I chose to use TopResume because of the number of positive online reviews even though they were more expensive than local writers. My experience was terrible. I worked with one writer who delivered documents with so many errors that I immediately questioned the validity of this service. After giving him multiple chances, and delivering an incredibly clear list of concerns I had that he failed to address, I contacted customer service and they switched me to a more senior writer. She was better, but still delivered documentation that was not employer ready.

I contacted customer service and they agreed to refund a portion of the purchase price. It wasn't a fair refund considering they didn't deliver what their website promised and the amount of time and energy I had to put into the process.

Products used:
Executive Package

Service
Value
Quality

Date of experience: January 28, 2021

Thumbnail of user theodoreb127
Pennsylvania
1 review
0 helpful votes
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October 18th, 2021
Verified purchase

I had a lack of success and confidence with my previous resume. I had TopResume do a review and it came back and it showed me that there was a great deal of opportunity with an updated resume. I worked with Amanda and answered the simple questions. She took the info and turned it into a fantastic resume that quickly got me two interviews. I feel more confident applying for positions. My new resume tells an incredible story about someone that companies would be excited to bring into their interview process. Thank you very much.

Products used:
Resume

Service
Value
Quality

Date of experience: October 18, 2021

Thumbnail of user caoy
Spain
1 review
0 helpful votes
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September 14th, 2017

The free resume critique they sent to me offers a lot of useful information on how I can adjust my resume. I really like these suggestions. Would be great to sign up for their professional service, but I find it is a bit expensive for me.

Date of experience: September 14, 2017

Thumbnail of user shawnc48
Michigan
2 reviews
0 helpful votes
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December 25th, 2016

I have been applying to jobs for over a year and have heard nothing from any organization that uses a scanner. After realizing my resume may be outdated, I used TopResume for a revision. I was told by a friend who uses a scanner that my resume looks great and it is only a matter of time before I land my dream job. The writer at TopResume was quick and efficient, we emailed back and forth and nailed down exactly what I wanted to say, but didn't know how to write it. I am pleased with my experience and would recommend TopResume for anyone needing or wanting a revision of their resume.

Date of experience: December 22, 2016

Thumbnail of user aprild32
Arizona
2 reviews
0 helpful votes
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February 17th, 2017

I was initially hesitant to pay someone for my resume, but after I got a look at the job they'd done, I upgraded my package to include a cover letter, and that was excellently done as well. If you're starting a job hunt, you should seriously consider giving these guys a chance. They are excellent.

Date of experience: February 14, 2017

Thumbnail of user nitzam
New Jersey
1 review
3 helpful votes
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February 24th, 2017

I wanted to revamp my resume originally as I was looking for another job within my current industry. I was happy with my original rewrite, however it generated ZERO interview leads (vs. Some I was getting before with my old format so obviously the upgrade did not help). I since then decided to change career paths and specifically asked for a specialist to help me do this. The writer literally just dumped my already re-written resume into a template and returned it a day later. Literally NO thought put into it. When I gave feedback, the writer brushed me off and literally just updated the resume with my Exact Feedback. Basically she did little to no work on it. I was SO disappointed and felt like it was a total waste of money. I gave the feedback to the Top Resume team and again heard nothing. Would NOT recommend.

Date of experience: February 22, 2017

Thumbnail of user amandab183
Nebraska
1 review
0 helpful votes
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April 13th, 2017

I absolutely enjoyed my experience using TopResume. I thought my resume was pretty good until they reviewed it and informed me certain areas that needed work. They were quick and efficient with answering my questions, comments, additions, and concerns. I'd highly recommend to anyone and everyone!

Date of experience: April 11, 2017

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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