TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
I used the resume n was offered a job. The work was excellent n to the point. Thanks for the follow up and a great experience. I referred you to one of my classmates who has been having a difficult time getting a job. Hopefully upgrading her resume will help c highlighting the important things. Thanks
Date of experience: April 23, 2019
I had not "tuned up" my resume in a long time so it was very helpful to get feedback and suggestions. Working with TopResume led me to do a full overhaul of the layout and content. The feedback is somewhat generic so if you are looking for very specific feedback related to the job you are pursuing, you may want to work 1x1 with someone. If you're just looking for a general upgrade, it's a great service.
Date of experience: June 22, 2021
Worst service ever. Promise to match you with someone thats in your industry. Instead they just took my answers to their form and put into sentence form. It looks like a 5th grader wrote my resume. Now they Refuse to refund my money. They wasted my time, money and have not been helpful. They then told me they would pair me up with a senior writer but instead just sent me a 2nd draft. DO NOT USE
Date of experience: January 28, 2018
I usually can get some phone call and email from recruiters about the job positions every each Monday or Wednesday, like "CAD drafter","CAD operator","CAD designer", etc. The reason why I bought this service is that I want some positions like "Engineer".
After I updated my resume to "Top Resume"'s edition on Linkedin, Indeed, Monster, etc. I didn't receive any phone call or emails relative to the job for three weeks.
I used to give some suggestions to my writers but they didn't accept it.
So the result is I didn't receive any job opportunities' phone calls and emails for three weeks.
They said they will find some experts know my industry to edit my resume. But it seems like the writer has no idea about my industry.
Date of experience: March 6, 2018
Keep in mind you do not get a refund. As soon as you get your money they lose all interest in you. Every resume they gave me required complete rewrites. I couldn't even give them edits. They used language that I never told them to use and even legally misrepresented what I can offer. The first draft came days after they promised it would arrive and that was only after I harped on them to finally turn something in.
They are complete amateur writers. Save your money and either find something way cheaper or better yet, find someone locally where you can actually look at their prior experience and have an actual conversation about your needs. Do not make the mistake and hire TopResume. I'm almost three weeks in and am still waiting for a legitimate draft I can work with for edits.
Date of experience: August 10, 2019
Hi Jason,
We are sorry for the experience you have had. I have reviewed your order and see that you were satisfied with the final resume when the order was completed. We would be more than happy to assist you further if you have any other concerns. Please email support@topresume.com and reference this message.
I'm extremely happy with TopResume! They improved my resume tremendously! Now I feel so confident when applying for any job.
I also bought a new cover letter and a LinkedIn profile, both make me look like a star!
Bernardita LeValley
Date of experience: May 16, 2017
I signed up for the "Executive Priority Resume Writing Package" package, $379 CAD, and received my first draft four days later. The first draft was so far below any acceptable quality that I asked for a refund. My request was denied. Support said, "As our sales are final upon purchase, we will gladly partner with you to finalize the documents to your satisfaction.". The resume provided was very boilerplate and had several grammatical errors. I have 20+ years of experience in my field, and the resume produced made it seem like I was applying for an entry-level position.
The initial email I received from the writer included template tags that weren't populated by an automated system.
I received all the correspondence between 1 and 2am local time, so I assume the writer isn't located in North America.
Products used:
Executive Priority Resume Writing Package
Date of experience: July 21, 2022
The resume critique was expertly written and provided great insight. I bought into their system based on that. The writer I was assigned was slow to respond, relied on pre-written, fill-in content. When I complained on TopResume's customer service, all I got was platitudes. No offer to assign me a different writer. The writer kept reminding me that we had only one week to complete the project but then would not respond to me for one or two days. Customer Service told me it was a "collaboration" but it felt more like a scam.
Date of experience: October 1, 2019
With the way job searching goes these days any feedback at all should be considered constructive and help gain perspective. They had me feeling sorry for myself when I first read the review but after my pity party I realized the truth in their review and decided to change the way I play the game. Thanks for opening my eyes to the way Human Resource Managers/Head Hunters and Recruiters want things done.
Date of experience: March 26, 2019
It's a scam. I made the purchase and did not receive anything for 10 days. One lousy email from a Shanna Galbreath that says she will send my first draft "tomorrow". And we all know that tomorrow never comes.
Date of experience: September 7, 2016
Hi Angela, Thank you for reaching out, I am very sorry to hear that you have experienced delays with our services. However, we take all feedback very seriously and I want to assure you that we are not a scam and will get this sorted out. If you have still not received your document, please send us a direct message on Facebook with your full name and email address and we'll get you taken care of right away!
I had not written a resume since 2006 and I was clueless where to start but at TopResume they took what I had pieced together from various other websites and buzz words and turned it into a polished finished product. I enjoyed working with Jennifer R. She asked all of the questions of my work experience I didn't even know should be asked. The process was far more in depth than I was expecting it to be and TopResume will be the only place I go to if I ever need another resume.
Tip for consumers:
Be prepared to answer questions, it may seem like a lot but they are just there to help sell you to your future employers.
Date of experience: March 15, 2016
I worked with Melodee on creating a new resume that outlines what I had done in the past aiming to achieve my future career objective. She was a true professional, knowing all the latest trends in writing a perfect resume, how to use active sentences instead of passive, how to simply only use Microsoft Word formatting to keep the resume file size small and make it as easy as possible for ATS to digest the contents and finally how to show achievements for an experienced manager was the key to demonstrated my leadership skills. With her guidance and right questions we were able to re-create my resume in only few days. I did enjoy working with her, she's very efficient and is the right person to go to if you want to get your resume to work for you!
Date of experience: December 7, 2016
I signed up for the executive package as I wanted a revised resume that could be leveraged for LinkedIn. Cost be damned, this service is a joke as all the so called writer did was change the format. Content wise, they inexplicably created an incoherent word salad. A bot or monkey could have done better!
This poor work product is highly insulting and upsetting given you are required to complete a detailed survey about your experience and goals, as well as provide sample job descriptions of roles of interest or applied for. I sure will NOT recommend TopResumes.com as it should be renamed to JokeResumes.com! Needless to say I will be using my existing resume.
Date of experience: November 2, 2018
Hi Elaine,
We're sorry for the experience you have had. We offer multiple revisions for all orders until the client is satisfied with the final resume form. Please email support@topresume.com with reference to this order so we can better assist you. Thank you.
I am 46 and have been 8 years on mat-leave. Trying to reenter the workforce, with a resume that was 4 pages long, post-pandemic and now things going fully online was just a recipe for high anxiety, sleepless nights and unsuccessful job boards response. When I came across TopResume, there was a job fair coming up that I was interested in attending in 4 days' time. I was assigned Shawn K., and within 48 hours he turned around my resume. Not only did I ace my interview at the job fair, but when I uploaded it to the potential employers' job board, I got multiple responses for follow-up interviews. Less than a month later, I have the offer letter signed and will start training in one week. TopResume is the real deal.
Date of experience: November 14, 2022
I have requested feedback before and even paid for a service (Linkedin) and it has never really worked at all. But this was absolutely superior. It was concrete, they had actually read and analyzed my resume and there were potent recommendations. Wonderful and even better - ACTIONABLE
Date of experience: May 6, 2021
I'm a designer. For those of you out there that share the same trade, you know we are not the best at writing. I reached out to TopResume to help out with mine via Glassdoor. I can't thank my writer, Shayla, enough for her work. She helped me revise a few things after the first draft and kept an open communication with me. I have seen the immediate impact of her revision to my resume with an increase of callbacks. Needless to say, having someone else write about your accomplishments definitely helps in making them more marketable and stop our own harsh judgement of what we think they are. Thanks again to TopResume!
Date of experience: April 11, 2017
Best investment I have ever made at a perfect time.
The assigned consultant from Top Resume is tactful and professional in dealing with my case.
Most impressively, my 18 pages resume was punchy packed in 4 pages resume! This was finalized within 7 working days! I could have never achieved that and will procrastinate over it to get it complete by myself, you still need a 3rd party review.
Immediately submitted 7 jobs application, 5 came back with leads, 3 confirmed interviews and 1 job offer.
Good Job Top Resume. Keep up the good work!
Tip for consumers:
Engagement and satisfactorily may be case to case basis and individuality.. know what you want and keep it along those lines..
Date of experience: March 23, 2016
I am really appalled by so many positive reviews. I sent my resume and when I got my resume with my name incorrect with tons of spelling mistakes. When I asked the writer the reason she is saying it is just rough draft. It is total waste of money. It is a scam. Please stay away from this service.
Tip for consumers:
Please spend time with your peers to review and you can do a better job.
Date of experience: September 10, 2015
Hi Padmanabha, We appreciate you reaching out. If you would email us at support@topresume.com, we'll work together to make it right. Thank you.
I have great experience as well as my MBA, but for some reason I was not getting any calls or responses from my job applications. After having TopResume re-write my resume and cover letter, I immediately started getting multiple calls for interviews. It was definitely worth the money!
Date of experience: May 17, 2019
They did nothing with my resume but reword it. I wasn't give an opportunity to speak directly with my writer via telephone and Katie was extremely rude in her email response to me. Waste of good money.
Date of experience: November 25, 2017
TopResume is an excellent service for any job seekers out there! To be honest i have never thought of using a resume writer and after using one, i have been wondering why did i wait so long! I suffered from what i think lots of job seekers have - a mental block, when it came to writing my own resume. Belinda, the resume writer assigned to me was fantastic! She did an excellent job condensing my resume into 2 pages of easy to read and polished product which i am confident sending out to companies i am seeking potential employment with. She was responsive to my queries and was quick to grasp what i was trying to convey. Kudos to her and TopResume!
Date of experience: February 23, 2017
TopResume provides an outstanding service. I sent in my resume for the free critique, and quickly learned how outdated it was. They made recommendations, and I was more than happy to have them fix my resume. They did a great job, and I recommend them to anyone!
Date of experience: October 20, 2016
Mikayla with TopResume was absolutely amazing and worked miracles with my original, poorly written resume. Beforehand, I had a lot of information with no real substance and a ton of military jargon that simply never passed the ATS or even the eye test. Now, all of my military accomplishments have been translated to real-world language and have already landed me a position with a company looking to groom me for a future leadership position while still getting hits from LinkedIn and other major career-seeking platforms.
Mikayla and TopResume, thank you for taking my mess of a resume and turning it into a work of art!
Date of experience: October 18, 2021
I had a great experience working with them creating the best resume we could create. It was truly an interactive experience and the writer i worked with was responsive and extremely helpful. I am very happy with our final product. Would recommend them highly and already have!
Date of experience: November 9, 2016
I was quite pleased to receive, in a timely manner, a critique of my resume that was clear and helpful. The reviewer provided me with suggestions that caused me to reflect on how to look at my wealth of experience in a more action-focused way. Thank you!
Date of experience: January 13, 2020
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi,
I'm sorry to hear about your experience. We have professional writers for many different industries, however, this sounds like a problem beyond industry knowledge. Please reach out to our customer care team so they can take a look at the quality of the order.