Torrid

I placed 2 orders over 2 weeks ago. I have not received any follow up nor any communication regarding my orders. I've sent two messages to two different departments and no one from anywhere within Torrid has responded. Time to find another brand to patronize.

Horrible shipping! ITs taking more than 3 weeks to get my items and I spent over $300. I would have been much better off to order from Poshmark, at least then I know my order will be processed. This is the worst online shopping experience Ive had in a long time.

Torrid clothing is motivating me to lose weight, which is a good thing I guess. $70 for pants for work that shrink after the first wash to nothing. Shirts that are so thin they are falling apart. I only wash the clothes in cold water, never bleach, I barely put any of them in the dryer and they all shrink and look cheap. You're better off buying on SHEIN, at least you can make use of what you pay for and don't have to feel so badly about it. Also, what plus size store doesn't carry larger sizes bras in store? You only go up to a D in my local store, which makes absolutely no sense. Anything that is remotely nice is only in stock in size 00 and 4. Your store does big girls and injustice. Definitely must be run by snobby men who don't give a crap about quality.

I ordered over $800 worth of clothing on 6/15 to be shipped to the store. I'm going on vacation 8/1. Today is 7/11 and my order is still not there. That's 4 days short of a month. On the website my order status is "in process" with no shipping links or anything. Maybe they thought I'd forget about it. I called the store three times but they didn't answer their phone, so I had to do online chat. When I go to the store, I might just tell them to return everything and refund me because of their piss-poor customer service. This is how you treat a customer that spends that amount of money? This is the first time I've dealt with this company and undoubtedly my last.

Torrid used to be my go-to for clothes, as for many years, it was difficult to find fashionable clothes in plus sizes. Over the last decade, Torrid's prices have increased, while the quality of their merchandise and customer service have been in a steady decline. The prices are ridiculous, especially given the low-quality of the items. It takes them weeks to even ship an order after it is placed, during which time the products sell-out or orders get cancelled with no notice. The Torrid Credit card is a complete joke and their website consistently has issues. I seriously regret all of the money I have spent at this store. The lack of quality, the poor customer service and the over all greed have pushed by business elsewhere.

I ordered a sweatshirt, leggings and a pair of shoes on August 28,2023. I was hoping to have these for a party in October but it didn't come for that. When tracking the parcel it said delivered! I didn't get it. So I contacted customer service and the said they would send another parcel because they were not be able to reimburse the money. So I accepted their offer to resend my order.
35 days in transit the tracking site says delivered! I still did not receive my parcel. I was offered 70% of my cost?!?! Are they for real? If they can't guarantee that items purchased will be delivered, stay out of foreign countries. Prices were excellent but it's not so good for the consumer who pays but doesn't receive their items! I would have added a photo but I have NOTHING to show for!

I pay my Torrid card every month as my bank statement states. Torrid say my payments arent showing up on their end! What?!
Thats funny because their company is definitely taking payments on my end. I'm am paying off and never dealing with this crooked company TORRID again! Use cash in store only if you decide to shop there. Saving 15% is not worth crushing your credit score!

While Torrid clothing is usually great quality and design, DO NOT waste your time ordering seasonal clothing from Torrid. If you can't pick it up from a store you probably will not get it in time to use for current season. They run massive sales when they either can't process the orders or don't have control over the inventory system to insure the timetable given to customers and inventory available is actually realistic. It is almost a scam. I also ordered clothing with hope that it would at least be shipped in the slow timetable suggested but now two weeks later it has not even been processed when it was supposed to be in hand according to system.

I have been shopping at Torrid for many years and recently I made a pretty huge purchase. My t shirts were all 3x but were so inconsistent with sizes. Some were way too tight while others were way too big. Not to mention I bought two bras and they are legit some of the worst fitting bras I've ever worn. I cannot even return or exchange them because of their "final sale" rule which should not even apply to online orders. I wear a size DD and these bras fit more like a DDD and the quality is terrible. I bought a pair of boots that were my size 8 with wide calf and were still too small, but then again were also final sale so I can't return them. So Never ever again will I shop here online. You literally have to try on everything before you buy it otherwise you'll be out of hundreds of dollars like me.

I do love Torrid, but their shipping system is atrocious. I ordered $242 worth of clothes on June 8, here it is July 2nd and they're still processing my order. I can't get anyone in the local store to verify if my ordered had been delivered because they don't answer their phones, and corporate is just as hard to contact. I'm so disappointed with torrid.

I've had my charge card for almost 3 years and get a letter that they lowered my credit limit, are you kidding me! I spent over 340 dollars on my charge card last month alone and paid it off in full in a month! Guess paying customers isn't what Torrid actually wants! Won't be spending another dime in this store again

Just ok. The clothes are very expensive. Even other plus sized clothes stores are reasonable. I used to like this site but it's very costly. Shipping used to be $10 or so but they dropped it a little thankfully.
I ordered clothes before as per sizing chart and have been clothes that were too small or too big. You have to send back returns on your dime--of course.
Don't bother paying for faster shipping, it's very slow. Buy elsewhere. Save yourself stress and money!

Orders so don't bother paying the next day charge. Every single time my has failed to turn up next day. I have spent over £400 on one order which has failed to turn up. Customer service have emailed the courier, emailed?! Ridiculous if you have an account you should have access to contact them. I can't believe this company is still allowed to trade. No solutions or help offered. I only order because of Lorna Luxe once her contract ends I will be shopping elsewhere as the service and quality if we are being honest is not worth the price

This 'business' is a scam. Don't purchase anything from them because customer services is unable to solve any customer problems and you might just end up losing some hard-earned money. They were unwilling to cancel the order, correct my email, or refund me my money.

Amazing selection of clothing for big girls. What I like is that the clothes don't look like "old lady clothes". Large selection of alternative women's wear. Have always been happy with their delivery. Love it!

So easy to use and find exactly what you're looking for. I check in weekly at a minimum to see new products. They send email coupons and reminders, without crossing the threshold of spam. Love this store, love the site.

Torrid has this top, i literally can not find anywhere. They sweeten the deal so it was tempting! Luckily I read reviews and found I more than likely would not even receive said price. And customer service stinks. Thanks everyone who got a shorty deal for being vocal. Torrid will never get me as a customer! Thanks to your reviews! Looks like Torrid needs step up their A game!

If I could give 0 stars I would. "Supervisor " hung up on me, I guess because I was angry for being lied to, ordered cancelled twice, even after bank authorization, and told that I gave fraudulent info,, kind of think I had a right to be angry. Don't waste your time!

They carry mainly outdated granny style clothes for plus size women because of course who would wanna see a bigger girl in anything stylish or cute really overpriced as well because there's virtually no where else for plus size ppl to shop. Really sucks.

Really the best selection of cute plus size clothes. Significantly more cotton and rayon options than competitors. Clothes are typically good quality (but occasionally have designs easily damaged in washer) clothing, the majority of shoes are not great quality - but they are also one of the few stores I can find boots that fit my calves.
Prices are generally excessive - but they have a number of excellent sales.
It is inconsistent whether you can leave a review - which is frustrating.

They charged me $88 for shipping then cancelled one of my items, in spite of it still being available at a higher price on their website, as the result of a "website glitch" (their words). They didn't refund me the portion of shipping involved, and when I asked if they could just send the dress, as it is in fact available, they said I could call back and re-order it. I live in Australia. I'm not available when they're open and international call costs are through the roof, let alone paying yet more exorbitant shipping. They could've solved this so easily by just adding the dress back to my order, or refunding part of my shipping.
Bunch of scam artists who don't give a damn.

This company is a joke. I made two purchases. Ended up not getting anything. Delta with horrible customer service. Even the president is horrible. They offered me 20 which was a joke. I placed the orders and three weeks later find out my orders were cancelled. They don't care about their customers. I will never shop there again!

I personally love this store. The prices are a bit outrageous though. Being a plus sized girl on a budget is tough, especially when a lot of their items are so beautiful, and look actually flattering, but the price is a little rough for me to swallow. Never had an issue with customer service/returns. I ordered online once, and selected the wrong dress. Not only did they happily return it for me, but matched the online cost i got with coupons and free shipping to store.